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“Exceeded expectations!”

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Nirwana Gardens - Nirwana Resort Hotel
Ranked #4 of 5 Hotels in Lagoi
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Exceeded expectations!”
Reviewed 29 July 2014 via mobile

Was given a complimentary upgrade to the deluxe sea facing room and really liked it! The design was modern and most importantly was clean including the bathroom facility:) However, can't say much for the superior room types that my friends stayed in as it was extremely dated and also not well kept. Will suggest for all to enquire for the renovated rooms before booking! Rooms aside, the service was generally decent albeit a bit slow on certain housekeeping/room service requests and the wifi connections were also intermittent. The pool was beautiful though and the beach turned out surprisingly nice with super clear waters:) Will be back again (def only in the renovated rooms)!

Stayed July 2014
Helpful?
Thank seven20three
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NirwanaGardens, Management Team at Nirwana Gardens - Nirwana Resort Hotel, responded to this review, 13 August 2014
Hi seven20three,

Warm Greetings from Nirwana Gardens! Thank you for taking the time to write a review on your recent stay with us.

We were delighted to know we had exceeded your expectations, and that you had enjoyed your vacation with us. We are committed to providing our guests with an enjoyable stay throughout; we are currently going through phases of refurbishments are glad to know that you liked our new Deluxe Premier rooms at Nirwana Resort Hotel. Perhaps when you come back with your friends, all of you will be able to give our new Deluxe and Deluxe Premier rooms a try.

We will forward your feedback on our Housekeeping service and WiFi signal to the relevant Department Heads and Resort Manager to review and improve on accordingly. Your feedback will aid us in our ongoing efforts to serve our guests better.

Please feel free to share your holiday photos and experience with us on Facebook /nirwanabintan and we are already looking forward to welcoming you back to our little slice of paradise soon.


Warm Regards,
Management Team
Nirwana Gardens
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1,347 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (232)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Vietnamese first
  • Any
English first
Helsinki, Finland
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 23 July 2014

We stayed in Deluxe Premier room which was just renovated and looked just like in those hotel pictures: http://resort.nirwanagardens.com/deluxe-premier. The room was very nice, decorated with modern and classic Asian style. Everything was extremely clean. I heard that some of the rooms were unrenovated and not so clean back then. I’m not sure are those renovated by now.

Pool area is quite big and nice with bar and separated area for the kids. The beach is clean and the water is quite clear in the front of the hotel. But if you walk just a few minutes outside of that hotel area, the view changes radically - every kind of rubbish lying on the beach. There were a lot of small and colourful fishes around the rocky area near by the west corner of the hotel beach.

The breakfast was good with plenty of choices, but lunch, dinner and snacks tasted like “ready-made food”. I recommend the other restaurants nearby. Just take the hotel shuttle to get there.

The hotel is located in the resort area, so there is nothing to see. If you want to see the real Indonesian life, you need to go quite far away by shuttle or taxi.

+ nice looking and clean rooms
+ no insects or bugs at all in the room
+ nice beach and pool area
+ friendly staff
+ good service
+ little shops where you can buy clothes, grocery stuff, souvenirs etc.

- food tastes like “ready-made food”
- untidy beach outside the hotel area
- hotel is located in the resort area, so there is just nothing to see
- you need to go quite far away by shuttle or taxi if you want to see the real Indonesian life

We stayed at this hotel in May 2013, but I wasn’t able to choose the right month when I wrote this.

  • Stayed August 2013, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank pekasu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NirwanaGardens, Management Team at Nirwana Gardens - Nirwana Resort Hotel, responded to this review, 29 July 2014
Hi pekasu,

Warm Greetings from Nirwana Gardens! Thank you for taking the time to write a review on your stay with us last year.

We are glad to know you had enjoyed our newly refurbished Deluxe Premier rooms at Nirwana Resort Hotel and also our beaches. We do our best to ensure that the beachfronts within the immediate vicinity of our properties are well maintained and cleaned daily, but we will also notify our Estate department on the nearby outlying areas as well. We will also forward your feedback on the food quality to our Executive Chef and our Resort Manager to review and improve on accordingly.

Our Mayang Sari beachfront is one of our highlights, if you hadn't manage to go there, and we are also going through a refurbishment process for our other room categories and properties. We hope you will have the chance to come back to our little slice of paradise to experience more of what we have to offer.

Thank you once again for your valuable feedback and we hope to welcome you back to Nirwana Gardens soon.


Warm Regards,
Management Team
Nirwana Gardens
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delhi
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 22 July 2014

This is our third time in Bintan in last 8 years.

Here are some of my observations:

1. The rooms are very dated. There were all kinds of insects, lizards and mosquitos and other bugs. The kids had a hard time sleeping.

2. The swimming pool has natural rocks as part of the pool which has lots of green algae. In a recent case of a child dying due to brain eater amoeba, I was very fearful of sending kids there.

3. The property is dated and over priced. The finish and luxury of 4-5 star hotel is missing in the entire experience.

4. The breakfast is horrible and is organized in a small cafe that is not capable of handling so many people.

5. The beach is unkempt with largely no shaded area available. Even the benches don't have large umbrellas which are so common in whatever beach resort we have visited. The beach is not guarded.

6. It is in general overpriced for everything including food and activities.

I will describe our stay as dangerous and will never come back to this property. There are better options for sure in Bintan at the same price.

Room Tip: Don't choose this hotel!! The rooms in general are prone to too much of noise!
See more room tips
  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank Vineet A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NirwanaGardens, Management Team at Nirwana Gardens - Nirwana Resort Hotel, responded to this review, 29 July 2014
Hi Vineet A,

Warm Greetings from Nirwana Gardens and thank you for taking the time to write a review on your recent stay with us.

We were troubled to read on your unpleasant experiences at our resort and will notify our Resort Manager and Department Heads directly on the concerns you had raised for them to review and rectify accordingly.

We are committed to providing our guests with an enjoyable and secure experience at Nirwana Gardens, with our guests' needs and safety being our top priorities. Efforts and measures are carried out daily to ensure our resort grounds are well-maintained, including our beaches. We are also going through phases of refurbishment and upgrading to better meet our guests' expectations, starting with the complete upgrade of room categories at Nirwana Resort Hotel and Mayang Sari Beach Resort.

Please email us directly at marketing [at] nirwanagardens [dot] com [dot] sg so we can address your concerns in greater detail. Please accept our sincere apologies on the inconveniences during your stay and we hope to hear from you via email soon.

Thank you.


Warm Regards,
Management Team
Nirwana Gardens
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Travellers are raving about these Lagoi hotels

Sydney, Australia
Level Contributor
55 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 18 July 2014

I stayed at Nirwana Gardens Resort for 2 nights in a Deluxe Premier Room which was great. The room itself is spacious, clean with fresh decor and a modern bathroom. The highlight of the stay would definitely be the friendliness of staff and level of service provided. Nirwana Gardens staff truly care about their guest and it shows in their approach. The Resort has so many options, from pools, beach, zoo, water sports, recreational activities and plenty of food and beverage options. I also was able to check out the meeting facilities which are pretty impressive. Bintan Island as a whole is a great untouched island destination, safe for families and great for business travelers. I would highly recommend to family and friends to visit Bintan and Nirwana. The downfall would have to be the wifi coverage, I barely had reception in my room, and across the resort but it is an island getaway so it comes with the territory! Saturday night buffet BBQ at the beach club was really fun also, great live performances and of course the food was delicious!

  • Stayed July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank MSyd88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NirwanaGardens, Management Team at Nirwana Gardens - Nirwana Resort Hotel, responded to this review, 13 August 2014
Hi MSyd88,

Warm Greetings from Nirwana Gardens! Thank you for taking the time to write a review on your recent stay with us.

We were delighted to read that you had enjoyed your overall experience at our resort, save for the lapse in WiFi coverage. We will forward your feedback to our Head of IT and Resort Manager to rectify and improve on immediately (But we do encourage our guests to "switch off" and relax on our little slice of paradise!)

It's great that you had managed to experience the various recreational activities, our Saturday night BBQ buffet, even had a visit to our meeting facilities. Thank you for all your kind comments especially on our staff's service - we are committed to providing our guests with an enjoyable experience at Nirwana Gardens and are glad that you did.

Please feel free to share your holiday photos and experience with us on Facebook /nirwanabintan and drop us at an email at marketing [at] nirwanagardens [dot] com [dot] sg should your future travels bring you back to Nirwana Gardens - for business or leisure.

We look forward to welcoming you back soon!

Warm Regards,
Management Team
Nirwana Gardens
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Singapore, Singapore
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 17 July 2014

We booked a standard room for a short getaway of two days one night. We took the morning ferry and arrive at 10.30am in the morning. They provided an option to upgrade at a cost of $60 to check in immediately. We declined the offer. Afterwhich then they reduce the price to $50. The upgrade includes a sea view room. Upgraded room was much better than the standard ones. We tried to look around for food however all the prices of the food are exorbitant. More of a beach resort. Not much other activities as everything is overpriced.

  • Stayed May 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Joc34yn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NirwanaGardens, Management Team at Nirwana Gardens - Nirwana Resort Hotel, responded to this review, 29 July 2014
Hi Joc34yn,

Warm Greetings from Nirwana Gardens! Thank you for taking the time to write a review on your recent stay with us.

We were pleased to read that you had enjoyed our newly upgraded Deluxe Premier Rooms at Nirwana Resort Hotel; we are currently going through phases of refurbishment to upgrade our other room categories as well and hope you may have the chance to experience them on your next visit.

Our standard check-in time is at 3pm Bintan time however requests for early check-in may be accommodated to, subject to room availability and applicable charges. We will share your concerns on the food prices with our Resort Manager and F&B Director to review and improve on accordingly.

Thank you again for your valuable feedback as it aids us in our ongoing efforts to serve our guests better. We hope to have the chance to welcome you back to Nirwana Gardens again, please feel free to email us at marketing [at] nirwanagardens [dot] com [dot] sg should your future travels bring you back to the beautiful island of Bintan.


Warm Regards,
Management Team
Nirwana Gardens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 15 July 2014

After reading some reviews prior to my trip I went into this hotel with an open mind as there had been so many mixed reviews but I was amazed! Upon arrival we were greeted by staff who were very friendly and helpful.

The hotel pool was astonishing! Very well kept, clean and with a perfect view out over the ocean. The staff at the pool bar where very friendly and skilled and always up for a good laugh. Many other reviews mentioned black tar on the beach, but during our stay there was none.

There are many restaurants connected to the resort, our favourite being the Dino Bistro. The food there is amazing. A great selection of western and asian foods. The kitchen is sunken with glass surrounding it, so you can watch the chefs making your meal - very cool.

There are also many activities around the resort in which you can participate, including archery, riffle shooting, paint ball, bowling and there is also an elephant park. These are located just outside the resort-hotel but they provide a free shuttle bus to get you around.

Overall, an excellent resort-hotel. Will definitely be coming back in the future for another stay.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Megan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NirwanaGardens, Management Team at Nirwana Gardens - Nirwana Resort Hotel, responded to this review, 13 August 2014
Hi Megan G,

Warm Greetings from Nirwana Gardens! Thank you for writing a review on your recent stay with us.

Thank you very much for your kind comments and excellent rating on our resort. We are committed to providing our guests with warm Indonesian hospitality and an enjoyable stay, and we were delighted to read that you had a great experience over-all - arrival, your time at the pool, our beach (our Mayang Sari beach front is a highlight, do check that out the next time!), our various recreational activities and the food at Dino Bistro.

Please feel free to share your holiday photos and experience with us on Facebook /nirwanabintan and we are already looking forward to welcoming you back to our little slice of paradise. Do email us at marketing [at] nirwanagardens [dot] com [dot] sg should your future travels bring you back to Nirwana Gardens.


Warm Regards,
Management Team
Nirwana Gardens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 15 July 2014

Our family of five stayed at Nirwana Gardens over New Year's for six nights. We were disappointed on arrival to find no welcoming dance or drink as we entered the main foyer like we were expecting. Had the camera ready too! During our stay we witnessed the routine often when new guests arrived, so not sure why our group missed out? No chance of early check-in either, but that was ok. We understood it was a busy time of year. After reading online reviews prior to arriving, we knew not to expect clean, rubbish free beaches during monsoon season. It was still a bit of a shock as to how bad it actually was. We ended up leaving with less luggage thanks to tar stained clothes and shoes that had to be thrown away. The rooms were very clean and spacious. As for the restaurants, service was slow and meals overpriced but were enjoyable. Only ever had one cocktail with each meal as we were never approached or offered additional drinks. The Nirwana New Year's Eve Gala was amazing. It was certainly one of the best New Year's our family has ever had thank you. The kids loved the various activities around the resort and we enjoyed swimming in the huge pool every day. The elephant show and ride is a must do as well as the buggy hire. Special thanks to the kid's club ladies. My youngest would always beg me to take him back to the nice ladies. The kids still have the kid's club artwork they created as a reminder of the fond memories there.

  • Stayed December 2013, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Karen d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NirwanaGardens, Management Team at Nirwana Gardens - Nirwana Resort Hotel, responded to this review, 29 July 2014
Hi Karen d,

Warm Greetings from Nirwana Gardens! Thank you for taking the time to write a review on your stay with us over the New Year's celebrations earlier this year.

We were delighted to read that your family had enjoyed the New Year's Eve Gala, our various activities and facilities especially our infinity pool and Jumbo Park, and that your kids had a great time at our NABLEZ Kids Club.

That said, we were troubled to read your unpleasant experiences with the beach and your disappointment at not being greeted with a welcome dance upon arrival. We apologize for the lapses in service during this busy period and will be sure to forward your concerns with our Resort Manager and Management to review and ensure that such lapses do not reoccur.

We are humbled to know that it was "the best New Year's" for your family and that your kids have fond memories of Nirwana Gardens. Do feel free to share your holiday photos with us on Facebook /nirwanabintan. We hope to welcome you back here soon, perhaps for this coming New Year's Eve if you can join us in welcoming 2015 with a 'Super Heroes' theme - a fun evening of dress-up, games and food for families. Please feel free to email us at marketing [at] nirwanagardens [dot] com [dot] sg should your future travels bring you back to the beautiful island of Bintan.


Warm Regards,
Management Team
Nirwana Gardens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Nirwana Gardens - Nirwana Resort Hotel

Property: Nirwana Gardens - Nirwana Resort Hotel
Address: Jl. Panglima Pantar | Bintan Resorts, Lagoi, Riau Islands Province 29155, Indonesia
Region: Indonesia > Riau Islands Province > Riau Archipelago > Bintan Island > Lagoi
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Lagoi
#4 Luxury Hotel in Lagoi
#4 On the Beach Hotel in Lagoi
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Nirwana Gardens - Nirwana Resort Hotel 5*
Number of rooms: 245
Official Description (provided by the hotel):
Nirwana Resort Hotel has 241 guestrooms including 29 suites, all with sweeping sea, pool or garden views. Full modern amenities and facilities are available to guests, and our ensemble of restaurants and bars will satisfy the most discerning taste buds. With a full and comprehensive range of activities lined up for guests, diverse interests and pursuits are matched with top quality facilities and services. *Nirwana Resort Hotel guests have access to all facilities and restaurants within Nirwana Gardens ... more   less 
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Also Known As:
Nirwana Gardens - Nirwana Hotel Lagoi
Nirwana Hotel Lagoi
Nirwana Gardens - Nirwana Resort Hotel Bintan Island, Riau Islands

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