Stayed there late last Dec 2011 for three nights. Due to the lack of of hotel rooms, I decided to try this hotel. The pictures from the webpages were deceiving and the hotel looked decrepit externally and internally. When we arrived and entered the lobby, there was an over-powering smell which was quite unpleasant. The hotel could have chosen a better air freshener if there was a need to mask some other types of smells. However, we found out later that the smell in the lift was worse. We had to wait for our room to be ready although it was nearly 3pm. The hotel room we got was in a poor condition, the faded bedspreads had seen better days, the curtains were old and worn out. Cleaning and vacuuming were obviously done only for those visible areas. When we tried to relocate the beds to accomodate an extra mattress, I was shocked to discover remains of food items (potato chips, corn flakes, etc.) on the carpet under the bed. A lizard crept up the wall due to the disturbance and we managed to capture and release it outside. One of two of the electrical outlets was defective and I could not use it to charge up my mobile phone. The other was meant for the small LCD tv. The toilet was in no better condition, the fixture for the toilet hose was broken with the hose lying on the floor. As the tiles were all dark in color, I could not be sure of the toilet cleanliness but from the smell that emanated, I had my doubts. Breakfast was average with minimal choices, the food was bland and oily. The cleaning and clearing service were poor, the arrangement of food, drinks and cuttleries could be improved further. The external environment of the hotel shows a lack of housekeeping with discarded boxes blocking the driveway, the underground car park was equally dirty and messy. Overall, a general lack of maintenance. The staff at the reception was polite enough and helpful during my travel although calls to housekeeping went unanswered. We were glad that we only had to use the place for a shower and to sleep.
- Official Description (provided by the hotel):
- The Eagle Bay Hotel is a 3 star hotel, located on Langkawi Island, commonly referred to as the Island of Legends. It is situated in the heart of Kuah Town, Langkawi's town centre and only 2 minutes drive from Kuah Jetty and 25 minutes drive from Langkawi International Airport, within walking distance to all the duty free shops, the Langkawi Fair shopping centre, many restaurants, Banks, tourist information centre, car rentals and taxis. ... more less
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- Also Known As:
- Eagle Bay Hotel Langkawi/Kuah