We stayed at this hotel for two nights during our ringing the new year vacation in Langkawi! The hotel is new and rooms are nice for a three star hotel. However, as soon as we check in our room, we began to encounter problems. First, we requested more hangers. We had o call numerous times and never got them delivered. We finally got the answer that was very upsetting-every room has that many hangers allocated- and they would not provide more! Then when we started plugging in our laptop, we found out that their electrical outlet was for domestic usage only! We had to go down to front desk to talk to manager on duty, and they finally agreed to run to a store next door to get an international adapter! On the second day, after our excursion, when we got back to the hotel, we found out that our toilet was not cleaned at all! The room rate at this hotel is very reasonable. But its location is not the best in town as it's far from beaches and other attractions. On top of that, we got the lousy service.
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- Also Known As:
- HIG Hotel Langkawi/Kuah