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“A mediocre hotel with not up to the standard service!”
Review of HIG Hotel

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HIG Hotel
Ranked #1 of 32 Kuah B&B and Inns
Houston
Level Contributor
214 reviews
208 hotel reviews
common_n_hotel_reviews_1bd8 177 helpful votes
“A mediocre hotel with not up to the standard service!”
Reviewed 16 January 2014

We stayed at this hotel for two nights during our ringing the new year vacation in Langkawi! The hotel is new and rooms are nice for a three star hotel. However, as soon as we check in our room, we began to encounter problems. First, we requested more hangers. We had o call numerous times and never got them delivered. We finally got the answer that was very upsetting-every room has that many hangers allocated- and they would not provide more! Then when we started plugging in our laptop, we found out that their electrical outlet was for domestic usage only! We had to go down to front desk to talk to manager on duty, and they finally agreed to run to a store next door to get an international adapter! On the second day, after our excursion, when we got back to the hotel, we found out that our toilet was not cleaned at all! The room rate at this hotel is very reasonable. But its location is not the best in town as it's far from beaches and other attractions. On top of that, we got the lousy service.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nathantran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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144 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Sri Kembangan, Malaysia
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 15 January 2014

My first experience staying in this hotel. It was very exciting with beautiful decor. Rooms are very clean and neat makes my holiday awesome. Shower in the bathroom is my favorite. Hotel concept more to Islam by playing 'nasyid' and reading quran. The receptionist and staff very friendly and willing to help. The hotel's location next to a shopping complex for shopping convenience. Opposite the hotel is food and merchandise stalls. Overall the hotel was very great.
I am keen to stay here again.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cik_nanie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 January 2014

HIG is a new and awesome hotel. I booked this hotel online .The receptionist was humble n it was a hassle free check-in. Being new it is clean. I like the wall deco in the room. It also has a minibar. Sadly it has no fixed hair drier but you can request from housekeeping. My husband loves the rain shower. Sadly we didn't get the time to try the food at the hotel restaurant. Outside the hotel are few food stalls with varieties of local dishes.Next to the hotel is the shopping complex. I am looking forward to stay in HIG hotel again.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Surianie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about HIG Hotel

Property: HIG Hotel
Address: Lot 1852 Jalan Penarak, Kuah, Langkawi 07000, Malaysia
Region: Malaysia > Kedah > Langkawi District > Langkawi > Kuah
Amenities:
Children Activities (Kid / Family Friendly) Restaurant Room Service
Hotel Style:
Ranked #1 of 32 B&Bs / Inns in Kuah
Price Range (Based on Average Rates): £
Hotel Class:3 star — HIG Hotel 3*
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Agoda, Priceline, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your HIG Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
HIG Hotel Langkawi/Kuah

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