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“A little Dream for next to nothing” 5 of 5 bubbles
Review of Bella Vista Waterfront

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Bella Vista Waterfront
Ranked #10 of 16 Hotels in Kuah
Epping, Essex.
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“A little Dream for next to nothing”
5 of 5 bubbles Reviewed 9 November 2011

This Hotel was not sat in the best of locations. The surroundings were quite run down. Some of the areas outside were a tad tired and needed tarting up, but the hotel itself was lovely and the staff were wonderful too. It was clean and airy. The bedroom was compact with good air con. and clean bathroom facilities. I would say it was 3/4 star. Food at the grill and breakfast were more than satisfactory for western and eastern dishes. The pool was small but wonderful but the sunbeds were tatty and there werent many. No beach there. Taxi's were great value for hiring for tours. Mozzies everywhere at night. We did the island hopping via Jet Ski for 3 hours, which was fantastic. Saw the Eagles feeding as part of that trip. Went Scuba Diving to one of the Marine Islands. The Vis was great. The Sealife was great including Black Tip Reef Sharks. The snorkelling was equally as good too. And the sea was 30 degrees! Had a great Massage in the Place opposite the main hotel entrance and a great meal in the Middle Eastern Cuisine Restaurant too with friendly staff. I would go back to Langkawi and this hotel again.

Room Tip: We asked for a Sea View and it cost no more.
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  • Stayed October 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Denise-Adventuress
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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583 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (124)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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English first
New Delhi, India
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 9 October 2011

This Hotel is the worst hotel in the world.......it was a nightmare. Thanks to out travel agent for making it such a horrible experience for us. Never expected this from such a renowned travel agency (one of the biggest agents in india). kindly never trust them.they show u some other rooms on internet and when u reach there, u are given rooms that look like store rooms since its prebooked and payment has gone in advance. U cant even cancel ur booking there as it is non-refundable. Now they just fool their customers. Hotel bathroom.....dirty and filthy, strange shaped rooms, ac's not wrking, toilet seats leaking.
shower not wrking, whtever possible ...went wrong. And to top it all....the hotel staff......most unhospitable staff. Rude and bad behaviour and they never bothered. Aweful food. Not for vegetarians.

  • Stayed September 2011, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank geetanjali34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Kuah hotels

Kuala Lumpur, Malaysia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed 6 October 2011

The bad experience started once we finalized our booking online through their official website. Previously, I've seen other discount sites offering 3-bedroom apartments in Bella Vista but in their official site, it shows that only 1 or 2 bedrooms are available. I called them and they told me all 2 bedroom apartments have been renovated to become 3 bedrooms. I trusted them and we booked the '2 bedroom apartment' (which is now supposed to be 3) for RM300 per night for 5 pax with 5 breakfasts. It is indeed a really good deal.
After booking, I called their reservations again to check our booking and to ensure there's a note in the booking to say we want the 3 bedroom just in case. The person on the line replied this way "You have the booking number already, no need to check, don't worry sure get the 3 bedroom" which leaves you to think that most native Malaysians do not know the value of customer service.

We arrived, it was super peak period and lo and behold they told us that the 3 bedroom apartments are all given out. The front desk manager who acted like a Chinese gangster gave us an option of adding a bed to the 2 bedroom apartment or 3 hotel rooms. We opted for the apartment so we could stick together. The guy who handles our luggage is the only employee who's smiling and eager to help. He deserves a better hotel to work in.

Room:
1. Sticky floors
2. Tainted bedsheets
3. Fridge looks like it has not been cleaned for 10 years (not exaggerating), on the upside it gave us very cold beers!
4. One of the room does not have A/C
5. Master bedroom's toilet has a water heater pump that does not work and water is not coming out
6. The other toilet has water but no hot water
7. The pantry and furniture was in acceptable condition. Kettle was missing though.

Extra bed did come on time, which was at about 5pm. We asked them to fix the water heater issue and it was fixed by the time we were back from dinner. However, if one side of the toilet is using water, the other toilet's water is basically dripping out of the shower head at best.

Next day, we left and came back at about 4.30pm, the apartment has not been made. We were all showering and getting ready for dinner when room service finally knocked on our doors at about 5pm. My friend who answered said we are showering and asked them to come back later. They told him that they're going to leave work soon and ask us to take it or leave it. I mean..what the f, it's 5pm and you're still not done making up rooms? We left it obviously, not like it mattered much anyway.

Breakfast was appalling, nothing was fresh other than the eggs of course cause they're cooking in front of you. Location is a bit off from the main beaches but it's in the center of town.

Do yourself a favor and avoid this hotel like the plague, unless you're really desperate i.e no rooms elsewhere or on a super tight budget, spend a lil more and stay somewhere nicer and don't make the same mistake like we did. You're on a holiday, this place will dampen your mood.

Room Tip: Try asking to be put in the newly renovated rooms
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  • Stayed August 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Kevin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surabaya, Indonesia
1 review
4 of 5 bubbles Reviewed 4 October 2011

I read so many bad reviews about this hoteI, but when I already in the hotel all those complains not happened to me. Although the normal check in time is 02:00 pm, I can check in at 10:00 am with good service. I booked 2 deluxe rooms for 3 nights and got sea view rooms in 2nd floor. The room is clean, good condition but not as big as hotel room in Indonesia.
One thing that the hotel should make improvement, the karaoke sound in the lobby can be heard in the room.
Near hotel there are so many seafood restaurants. Better you rent a car in Langkawi, you can get small car with RM 50 or RM 100 for Toyota or Nissan in Airport. It is easy to drive in Langkawi, the road is big, good condition and no traffic jam at all.

  • Stayed September 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank EDDYSOET
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gurugram (Gurgaon), India
Level Contributor
72 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
1 of 5 bubbles Reviewed 20 September 2011

I recently visited Bella Vista @ Langkawi with my wife for our first anniversary - it was a disaster from the word go......the rooms were unusually shaped - our room on the 3rd floor had 5 corners, the room walls were dirty, the fridge and the safe box were not working, the toilet seat was dirty and the bathtub appeared was not washed for over a week....We had a balcony attached to our room, which provided a splendid view of the ocean but the door of the balcony wouldnt close - so we were scared of the safety of our valuables....the buffet breakfast was horrible - since we are vegetarians we chose Bella Vista because it had Indian chefs and were told lots of Indians go there because of the food - the chef needs to be sacked as there was no proper food at all - purely a disasterous trip and a aweful hotel to stay. Not recommended

  • Stayed September 2011, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank nitinkalra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KL
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 19 September 2011

My family of 5 booked a 3bed-room apt but upon checking in, we saw water leaking from the roof and wall of one of its room. The reception asked us to view another 3 bed-room apt. But it had the same problem. Both apt were not well kept and in poor condition. No choice, we requested for 2 adjoining rooms. After waited for some time, the reception checked us into 2 deluxe rooms. And they charged me for the same rate for the 3 bed-room apt @ RM680.00!! The so called deluxe rooms are very small and the mattress and pillows were in sloppy conditions. The TVs are totally out as reception was very poor. We requested for extra pillows which took ages to come and finally we have to get them ourselves from the reception counter!!!
The only swimming pool is so small and there's no other activities around this hotel. No wi-fi facility in the rooms.
We felt cheated for the money paid. Another issue was that online booking rate is cheaper than call up and walk in booking. How ridiculous.

Room Tip: Demand for sea view rooms otherwise there's nothing to view at all.
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  • Stayed September 2011, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank JulieVerena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 30 August 2011

After booking a 2-bedroom apartment (the largest room available on their website) I called them and asked whether I could upgrade to a 3-bedroom one. The person on the phone told us that we would be given a 3-bedroom when we arrived. When we arrived, we ended up stuffed into a ratty looking 2-bedroom (apartments are in a different building from the hotel proper) after having had to wait quite a while to check in. The person at the front desk was insistent that we had booked a 2-bed apartment and could find no note of the promised upgrade to a 3-bed. The conciliatory offer was to either have us given 3 separate rooms at the hotel, or to have an extra bed brought in to the apartment. We opted for the latter.

The room itself clearly demonstrates how poorly maintained this hotel is - it wasn't very clean, one bathroom didn't have hot water at all (we were later told that that bathroom got its hot water from the main hotel building), and the other bathroom didn't have any water coming out of the shower at all. The furniture in the room was very old and very worn, though the fixed beds were reasonably comfortable. The extra bed they brought in (after a 5-hour wait!) was horribly uncomfortable, and the provided towels were threadbare in parts - one wonders how old these are!

Housekeeping service doesn't appear to be very efficient - they finally trudged round to our room at 5:00PM! Naturally, this was some of us were showering/preparing to go out to dinner. We never did get our room cleaned in the end.

Breakfast was...edible. Having it included in the cost of the room was nice, but freshness was sorely lacking in everything served except for the eggs.

On the plus side, most of the staff at the hotel (besides housekeeping and the front desk manager we encountered) were pretty friendly.

Bella Vista would not be a hotel we would consider returning to in the future, even in spite of its very reasonable room rates. Perhaps the hotel wing is better kept, but the poor experience we had at the apartment complex has just soured us off the whole hotel.

Room Tip: Don't take the two-bedroom apartment!!
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  • Stayed August 2011, travelled with friends
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank AYFromKL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Bella Vista Waterfront

Property: Bella Vista Waterfront
Address: Persiaran Mutiara 2 | Pusat Dagangan Kelana Mas, Kuah, Langkawi 07000, Malaysia (Formerly Tiara Langkawi Hotel)
Region: Malaysia > Kedah > Langkawi District > Langkawi > Kuah
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #10 of 16 Hotels in Kuah
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Bella Vista Waterfront 3.5*
Number of rooms: 275
Official Description (provided by the hotel):
Langkawi, the tranquil Jewel of Kedah, offers a unique blend of Asian cultures which is reflected at the Bella Vista Waterfront. Situated in the heart of Kuah town, amidst lush landscaped gardens and overlooking the clear blue waters of the Andaman sea, the resort is the perfect getaway for the discerning international pr domestic traveler whether on business or leisure. ... more   less 
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Also Known As:
Bella Vista Langkawi Hotel Kuah
Bella Vista Hotel Langkawi
Langkawi Bella Vista Hotel
Bella Vista Waterfront Langkawi/Kuah

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