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“Better than the reviews suggested”

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Bella Vista Waterfront
Ranked #10 of 16 Hotels in Kuah
Perth
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Better than the reviews suggested”
4 of 5 bubbles Reviewed 28 September 2013

We had to find a hotel for two night and saw this from the boat we had been staying on. TA reviews were mixed so we visited before booking. We were shown a pool/ocean facing standard room. The rack rate was 200RM but were told that online would be cheaper! True, it was only about 140RM and that inc breakfast. Gardens and setting of the restaurant are lovely and a large clean pool too. It is not the ritz but better than many we have seen for dearer.
Word of caution when booking online. There are 2 bella vistas in langkawi, this and one near cenang (which is in the middle of nowhere). Make sure you get the right one.

Room Tip: Pool/ocean view is a must otherwise you are facing the road and shops
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DcdpPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BellaVistaLangkawi, General Manager at Bella Vista Waterfront, responded to this review, 7 October 2013
Dear DcdpPerth,

Thank you for your valuable review and we are pleased that you enjoyed your stay with us. We certainly look forward to the pleasure of welcoming you back again in the near future.

Warm Regards,
Zack
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

593 reviews from our community

Traveller rating
    48
    162
    164
    96
    123
See reviews for
167
164
22
21
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (126)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Dhaka City, Bangladesh
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 27 September 2013

When i booked this hotel I was expecting half expecting it to be a nice place ! after reading all these negative reviews ! Surprisingly, the hotel turned out to be a good one ! It may sound weird in the context of previous reviews that I found the room clean, hotel staffs are very friendly. Their breakfast is average. I liked their bar. Their pool is also nice and clean. I liked the view from the hotel. The hotel itself is old fashioned and pretty ancient ! When renting a car and driving is the only means of transport over there, I guess its a great place for the money we paid !

Room Tip: Get the Sea facing rooms.
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  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adnan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BellaVistaLangkawi, General Manager at Bella Vista Waterfront, responded to this review, 7 October 2013
Dear Adnan K,

Many sincere thanks for your appreciative words and we are indeed delighted to learn of your positive stay experience. Your gracious compliments will most certainly inspire and motivate all our associates to continue giving their best to consistently meet or exceed guest expectations. We hope to see you again in the near future.

Warm Regards,
Zack
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
79 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed 27 September 2013

Family room have very low pressure water supply will difficult people who stay in duplex suite.As per maintenace team this is all the while like that. hotel management required some action rather than just listern and ignored.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank arban
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BellaVistaLangkawi, General Manager at Bella Vista Waterfront, responded to this review, 7 October 2013
Dear Arban,

Thank you for giving us your constructive feedback. Please accept my sincere apologizes for any dissatisfaction during your stay. I would personal look into this matter and improve it accordingly.

We welcome another opportunity to serve you again with a more positive stay experience.

Warm Regards,
Zack
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jeddah, Saudi Arabia
Level Contributor
38 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed 19 September 2013

I stayed in this place for four nights last january 2013 , It was the worst place i ever stayed in , every thing was bad the rooms , bathrooms ,restaurant ,clealiess , stuff , the beach and the location it self is near the the sewerage .
It is bad place to stay in . I will never ever stay in this place any more , and i do not recommend it for any one

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aljabri2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BellaVistaLangkawi, General Manager at Bella Vista Waterfront, responded to this review, 7 October 2013
Dear aljabri2013,

Thank you for your valued feedback. I sincerely apologize for any dissatisfaction and the points thoughtfully highlighted will be reviewed with the respective heads of department for improvement and bettering our guest experience.

We hope to welcome you back again with a more positive stay experience.

Warm Regards,
Zack
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Kuah hotels

Level Contributor
99 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 14 September 2013 via mobile

I stayed here 1 night. I felt I walk inside a castle. Room is small for deluxe room and the rest room is ok. Breakfast is muslim style. It is not delicious. The swimming pool located near the sea. This hotel is not closed to the beach. The seafood restaurant in front of the hotel is good. Look fresh !!! Don't miss to shoping at duty free shop.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank benzwinwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BellaVistaLangkawi, General Manager at Bella Vista Waterfront, responded to this review, 7 October 2013
Dear benzwinwin,

Thank you for providing us with your valued feedback. We would like to inform you that we do serve Western style foods like beef bacon, sausages, croissant, plain porridge and yogurt as well. I do sincerely apologize for any dissatisfaction and the points thoughtfully highlighted, particularly on food and our F&B Outlet will be reviewed with the respective head of department for improvement and bettering our guest experience.

We hope another opportunity to serve you again with a more positive stay experience.

Warm Regards,
Zack
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 7 September 2013

Great hotel...staff were great... Had a great time with Zai and Ku who worked there and would recommend this hotel to anyone... No reason to hesitate..
Zai is great man and will help anyone experiencing problems.. His knowledge of the island is great..

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Uzair786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BellaVistaLangkawi, General Manager at Bella Vista Waterfront, responded to this review, 7 October 2013
Dear Uzair786,

Many sincere thanks for your appreciative words and we are indeed delighted to learn of your positive stay experience. Your gracious compliments will most certainly inspire and motivate all our associates to continue giving their best to consistently meet or exceed guest expectations. We hope to see you again in the near future.

Warm Regards,
Zack
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derby, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 31 August 2013

Booked and paid for 2 executive suites but given just 1 executive suite which consists of 2 adjoining rooms . Also asked if we could have extra towels , we're told we had to pay for extra towels.

Breakfast -  the selection of food dishes were always left empty and not automatically replenished by staff where too busy chatting to one another.
When asked for croissant - told to wait 10 mins as  it is in the oven but when displayed  it is cold - maybe staff need to know how to operate the oven 
As the morning progressed the coffee tasted just like dishwater... Seems like just topped up with hot water so no coffee taste left. Butter/margarine is a health risk as it has lost its    make up -the butter and milk has already separated and should not even be on the breakfast table.

Coffee cups were disgracefully stained so much so that all hotel guests simply turn the cups over showing the stains and not using them all.....did not make staff any the wiser as it happens everyday

Rooms were very dusty on day of arrival , housekeeping argued that room has been cleaned, so we asked for a broom for us to clean the rooms  ourselves, reluctantly housekeeping returned with broom that just shifted dust from one corner of room to another.


2nd day room was not cleaned and housekeeping excuse was we had switched on do not disturb which we  dispute as switches were the same as previous day 

swimming pool opened to non residents who were supplied with towels even though they were told they do not stay at the hotel.

When we  raised a complaint , we were told nothing can be done as duty manager was on holiday.... What will happen during an emergency.... Wait till duty manager comes back from holiday? At the time of writing this review the complaint is still unresolved although the duty manager was back on the 26th August.
Hotel supposed to be refurbished but our room leads to unfinished dusty and unsightly alley.maybe it is still  a work in progress and should not have been let out to paying guests.
The extractor fan in one of the toilets did not work at all .

Room Tip: Make sure you make as much noise as possible until you get what you have paid for and not be fobbed...
See more room tips
  • Stayed July 2013, travelled with family
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Boon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BellaVistaLangkawi, General Manager at Bella Vista Waterfront, responded to this review, 7 October 2013
Dear Boon C,

Thank you for providing your valued feedback. I sincerely apologize for any dissatisfaction and the points thoughtfully highlighted will be reviewed with the respective heads of department for improvement and bettering our guest experience.

Warm Regards,
Zack
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bella Vista Waterfront

Property: Bella Vista Waterfront
Address: Persiaran Mutiara 2 | Pusat Dagangan Kelana Mas, Kuah, Langkawi 07000, Malaysia (Formerly Tiara Langkawi Hotel)
Region: Malaysia > Kedah > Langkawi District > Langkawi > Kuah
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #10 of 16 Hotels in Kuah
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Bella Vista Waterfront 3.5*
Number of rooms: 275
Official Description (provided by the hotel):
Langkawi, the tranquil Jewel of Kedah, offers a unique blend of Asian cultures which is reflected at the Bella Vista Waterfront. Situated in the heart of Kuah town, amidst lush landscaped gardens and overlooking the clear blue waters of the Andaman sea, the resort is the perfect getaway for the discerning international pr domestic traveler whether on business or leisure. ... more   less 
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Also Known As:
Bella Vista Langkawi Hotel Kuah
Bella Vista Hotel Langkawi
Langkawi Bella Vista Hotel
Bella Vista Waterfront Langkawi/Kuah

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