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Bella Vista Waterfront
Ranked #5 of 17 Hotels in Kuah
Reviewed 27 December 2013

The worst thing about this hotel is it's location, avoid staying in Kuah town if you don't plan on renting a car or motorbike.

The front desk counter was short of manpower and there was only ONE guy attending to all the customers so obviously this person made mistakes. Our room card did not work the first time and the safe was locked. The cleanliness of the room was debatable. We found hairs on the floor and bed. On the second day of our stay, they ran out of shower gel and gave us 2 bottles of shampoo to compensate (?!). At night, when we asked for room service, the guy on the phone sounded as if he was half awake and he didnt take our order correctly. When the food arrived, we tried to tell him the correct dish that we wanted but to no avail because he didnt understand english. Which was actually the case for most of the staff.

On the following day we realized that the room service foods was still not collected which explains why we could see cockroaches roaming the corridors.

Oh and the remote control of the tv didn't have any batteries.

  • Stayed: December 2013, travelled as a couple
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2  Thank Michael T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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269 - 275 of 637 reviews

Reviewed 23 December 2013

I booked this room after reading all the negative reviews because it was one of only a few hotels that met our criteria (free breakfast, safe in the room). I was pleasantly surprised. We arrived early and was allowed to check in. Upon arriving at our room the key card reader did not work. The reception immediately sent someone to fix it. Once we got into the room, the safe was already locked. Reception immediately sent someone to reset the safe. The room was very clean and comfortable. It had a couch, desk, kettle with tea/coffee facilities, iron and ironing board, TV. There was also a small balcony that opened up onto the stream at the back of the hotel. Bella Vista is a beautiful hotel that looks like a castle from a fairy tale. It has a kids swimming pool and a large swimming pool for adults. Breakfast is included in the room rate and is offered at the terrace with a view of the ocean. The variety for breakfast is the normal breakfast spread in Asian countries and included conjee (Chinese rice porridge), French toast, Macon, fruit, cereal, coffee, tea, juice. The only negative thing about the hotel is the location - although quite central it is far from any nice beaches. Taking a taxi from the pier to the hotel was only RM10.

Room Tip: Our room had a view of a small river. Sea views are available upon request and at an additional cost
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  • Stayed: December 2013, travelled as a couple
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2  Thank Sabihah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BellaVistaLangkawi, Manager at Bella Vista Waterfront, responded to this reviewResponded 26 December 2013

Dear Sm_planning,

Thanks for your kind review of our resort. The team and I are happy to learn that you thoroughly enjoyed your stay and hope you'll come back in the future.

Sincerely,
Zack
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 December 2013

Probably one of the good resorts in Langkawi..We stayed in an apartment for 4 people and had a pleasant experience..The rooms were comfortable, well spaced and had all the basic services/items which we required. We didn't have any problems during our stay over there..

Stayed: May 2013, travelled with friends
Thank 555Rammy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BellaVistaLangkawi, Manager at Bella Vista Waterfront, responded to this reviewResponded 25 December 2013

Dear 555Rammy,

Thank you for taking the time to give us your feedback following your recent stay at Bella Vista Waterfront Resort & Spa. We are happy you enjoyed your vacation and hope to welcome you back in the future.

Warm Regards,
Zack
Resident Manager

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Reviewed 9 December 2013

I was staying in room 316 and for 2 days Cockroaches roamed in the toilets...my advice, just don't stay in this hotel..its pathetic...the rooms are poorly maintained and Cockroaches...just Cockroaches. ..I killed one for first day, another one appeared the next day..wtf man..room 316..

  • Stayed: December 2013
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2  Thank jamezlee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BellaVistaLangkawi, Manager at Bella Vista Waterfront, responded to this reviewResponded 25 December 2013

Dear jameziee,

Please accept my sincere apologizes to give you a bad experience during your stay. I will personally look into it. The issue you brought up have been discussed with department concern and will hopefully not recur in the future.

Sincerely,
Zack,
Resident Manager

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Reviewed 6 December 2013

Great hotel. Room was very spacious and the view was just unbelievable. We had a corner Junior Suit on the 3rd floor. The building is old and some renovation work is going on. But service is good. Breakfast by the sea was perhaps the best experience. 2 Swimming pools, 1 for kids and 1 for the adults. Lots of restaurants nearby. Taxi service available on request. Good service from the reception and travel desk.

Room Tip: Choose the Rooms in the old Building, because some of them have unbelievable sea view.
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  • Stayed: November 2013, travelled with family
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1  Thank Zafor H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BellaVistaLangkawi, Manager at Bella Vista Waterfront, responded to this reviewResponded 25 December 2013

Dear Zaforhasan,

Thank you so much for your fantastic review. I share all comments with my staff and it helps us to keep on track towards good customer service. It is indeed heartwarming to get such positive feedback about our resort. My sincere appreciation and hope to see you soon.

Regards,
Zack
Resident Manager

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Reviewed 24 November 2013

No housekeeping after their usual routine checks. No staff speaks English other than main office. Breakfast barely enough items. Couldnt order a thing callling room service as they hardly speak english. Housekeeping never picks phone, neither does the front office. None of the requests were addressed but they keep saying ok. Horrible rude staff. But yes the view, the hotel building is probably the best in Kuah. But if you dont bother them, and also is happy with basic amenities, than surely its all good. But i never felt its worth the price. They have built great things but people are totally undertrained.

Room Tip: Premier suits are not that big, they are facing the mountain and not the sea. Will never get wifi ev...
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  • Stayed: November 2013, travelled with family
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4  Thank Mahboob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BellaVistaLangkawi, Manager at Bella Vista Waterfront, responded to this reviewResponded 25 December 2013

Dear Mahboob,

Thank you for your constructive feedback which helps to improve our guest experience. Few points which are certainly appreciated and will be reviewed for improvement. WIFI is only available in the lobby and the restaurant for now but we are in midst of installing WIFI to all rooms as well. We look forward to the pleasure of welcoming you back again in the near future.

Warm Regards,
Zack

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Reviewed 19 November 2013

Nice from far. Grand imposing structure. Situated near a stretch of seafood restaurants this is probably its only selling point.

Hotel is rather old. Rooms are clean and generally well maintained.

Breakfast was so so and rather forgetable.

  • Stayed: November 2013, travelled with family
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2  Thank Tekk0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BellaVistaLangkawi, Manager at Bella Vista Waterfront, responded to this reviewResponded 25 December 2013

Dear TEkkO,

My sincere appreciation for your review. We are working on improving our guests' breakfast experience. Hopefully we'll be better next time you visit.

Regards,
Zack
Resident Manager

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Additional Information about Bella Vista Waterfront

Address: Persiaran Mutiara 2 | Pusat Dagangan Kelana Mas, Kuah, Langkawi 07000, Malaysia (Formerly Tiara Langkawi Hotel)
Region: Malaysia > Kedah > Langkawi District > Langkawi > Kuah
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #5 of 17 Hotels in Kuah
Price Range: £29 - £72 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Bella Vista Waterfront 3.5*
Number of rooms: 275
Official Description (provided by the hotel):
Langkawi, the tranquil Jewel of Kedah, offers a unique blend of Asian cultures which is reflected at the Bella Vista Waterfront. Situated in the heart of Kuah town, amidst lush landscaped gardens and overlooking the clear blue waters of the Andaman sea, the resort is the perfect getaway for the discerning international pr domestic traveler whether on business or leisure. ... more   less 
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Also Known As:
Bella Vista Langkawi Hotel Kuah
Bella Vista Hotel Langkawi
Langkawi Bella Vista Hotel
Bella Vista Waterfront Langkawi/Kuah

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