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“Lovely hotel, great location”

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Meritus Pelangi Beach Resort & Spa, Langkawi
Ranked #2 of 16 Hotels in Pantai Cenang
Certificate of Excellence
Bristol, United Kingdom
Level 4 Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Lovely hotel, great location”
Reviewed 11 May 2014

Beautiful resort in great location. Stayed in a beach front room; lovely, clean & staff were very accommodating & friendly. Bar & food prices v expensive compared to local restaurants & bars (only 5 mins away), means hotel is very quiet in the evenings which was a bit of a pity. Pool areas nice and very clean. We were always able to get loungers both at the pool and on the beach too. Supermarket is also 5 min walk away, so worth stocking up on water as the hotel charges 18RM (roughly £4) for a bottle in the room; 2RM (40p!) in supermarket! Beer much cheaper too. Breakfast selection wasn't too bad, and again very clean. Had a great stay and really was a perfect location and hotel for accessing Cenang beach and the rest of the island.

Room Tip: Beach front rooms were definitely worth the extra for us. Stunning views and beautiful sunsets to w...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Roxstediis_wife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Th0mas_Mueller, General Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this review, 14 May 2014
Dear Roxstediis_wife
I am happy to hear that you enjoyed your stay with us and Langkawi in general!
we are looking forward to welcoming you back!
Cheers!
T
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Orange, Australia
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 May 2014

We stayed at this resort for 10 days, it was wonderful. Our room was great, very comfortable bed, good size bathroom, we had a chalet that overlooked the lake and that was nice. I used the gym on a few occasions and this was well equipped. Breakfast was part of our deal and was totally awesome, the choice was magnificent. The staff were very friendly and helpful. The resort is an easy walk to the local shops. If you are planning to stay for a few days we would suggest hiring a car, the roads are not busy and it is a very safe driving environment.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Onie66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Th0mas_Mueller, General Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this review, 14 May 2014
Dear Onie66
I am glad to hear that you enjoyed your stay with us and were treated well by our associates.
We all hope to be able to welcome you back in the not-too-distant future!
Thanks!
T
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Singapore, Singapore
Level 4 Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 11 May 2014

This review is late but its one of the few I am very determined to write in.

After all, its better late than never. So here goes.....

My partner and I stayed in the resort from 2nd to 4th May to celebrate my birthday. And it was a right choice for many reasons.

1st - Upon arrival, we were impressed by the architecture of the resort and the rustic design of the lobby with a touch of personality, unpretentious and space. The staff warmly welcomed us.

2nd - We approached the front desk and was greeted by Haryati. Her poise, friendliness and smile impressed us. She invited us to take a seat in the lounge area and enjoyed the welcome drink while she prepared our check in. Soon, Haryati came to us with the paperwork.

3rd - We were upgraded to a deluxe lake room without any knowledge. It was a very pleasant surprise for both of us. Thank you, Haryati!

4th - Because we have arrived in the mid morning, we were prepared to be told the room was not ready yet. But, she processed our checked in very quickly and in less than a few minutes, we were ushered into our room. Thank you, Haryati!

5th- We were taken in by the sizable layout of the room with high ceiling and a balcony overlooking the lake, its design, its facilities, its amenities and the spacious bathroom with rain shower and a big bathtub. There was a walk-in wardrobe too!

6th - The hotel is just a stone's throw away to the beach. It has two large swimming pools. Its lush surrounding made it so serene and it immediately set the mood for one to relax, slow down and enjoy the 'nature'.

7th- Because it was our first time to Langkawi, we approached the front desk for suggestions to tour the island. Eileen and Yen were knowledgeable. They were enthusiastic in sharing their ideas with us and were patient in explaining what we should do in the next two days. They were also very efficient in helping us to contact the external spa parlour (based on recommendation) and booked the appointments over the next 2 days for us. We felt so well taken care of by them. Thank you, ladies!

8th - The next day (which was my birthday), we met Haryati again in the lobby. She came up to me and wished me a 'happy birthday, Mr Danny'! I was touched and impressed by her professionalism and more so, for remembering it.

9th - In the evening, my partner has arranged a dinner in the hotel's restaurant and conspired with the servers give me a surprise. Midway in the dinner, a big team of servers suddenly came up behind me and with a loud gong, they burst into singing the birthday song. The restaurant has also made a delicious chocolate cake specially for me. We started to pose for pictures and enjoyed together. It was indeed a beautiful moment that will stay in my heart for a very long time. Thank you Jamil, Sykin, Siti, Konita, Deni, Ummi, Amita and Badariyah!

10th- Time flew and it was our final day. Because our flight was in the late evening, we approached Haryati in the morning and requested for a late check out. We were expecting maybe just an hour later (like in most hotels) but she has allowed us to extend for 3 hours although the occupancy rate on that day was above 70 percent! So thank you, Haryati!

We only have one feedback to share. The hotel lacks a variety of international food. The menu focuses mainly on Asian and local taste.

On the whole, my partner and I have thoroughly enjoyed our stay in Meritus.

We also like to add that throughout our stay in the resort, every staff we walked past, he/she would greet us with much warmth. Every staff we spoke to was friendly and passionate. There was always a smile on his/her face. They may be trained well but we believe that their service truly came from the heart. And this is priceless. It is a connection. It is heartening.

Once again, thank you very much, Meritus for taking so good care of us and for creating a very memorable birthday celebration for my partner and I.

We certainly look forward to returning to the resort soon.

Meantime, keep up the excellent work!

With much appreciation,
Danny Jow
May, 2014

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
5 Thank danny j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Th0mas_Mueller, General Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this review, 14 May 2014
Dear danny j
thank you for your kind words! I am happy that you enjoyed your stay and our associates were able to create a memorable experience for you. I have shared your comments with those individuals you mentioned in your review.
We hope you and your partner will be back soon!
Belated Happy Birthday!
T
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Makati
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 11 May 2014 via mobile

The rooms are nice.. First class. Hotel is veryyyyy good. But nothing to do in the area. Go to boracay instead. Went there during the water festival, they said that there will be lots of people but no one was there. And theyre very conservarive coz of religion so a lot are so covered up. Its just not my cup of tea.

Stayed May 2014, travelled with friends
Helpful?
Thank AttyAguila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Th0mas_Mueller, General Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this review, 14 May 2014
Dear AttyAguila,
I appreciate your review but I regret the fact that you didn't like our island. As a matter of fact there are lots to do and see! It's just a matter of exploring where to go. Maybe next time?
T
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Sana'a, Yemen
Level 3 Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 May 2014

We enjoyed every minute of our stay in this hotel.Beautiful location, and a very nice resort with gorgeous swimming pools. The staff were very friendly and helpful. You can easily walk to the nearby market and Aquarium.

Room Tip: If you intend to stay for few days in langkawi then renting a car would be a good option for you. D...
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  • Stayed August 2013, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Najeeb A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Th0mas_Mueller, General Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this review, 14 May 2014
Thank you for your review and kind words about our facilities and staff. We hope you'll be back!
Thomas
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Level 4 Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 6 May 2014

We had a lovely time at the Meritus, it was clean, comfortable and the staff were very friendly. Nothing was too much trouble. It's great to be in the pool by the swim up bar just before 11am on a busy day. The cheer that erupted throughout the pool when Amir rang the bell to signal 'Bar's open' was a great experience! Food was also very good here.

Room Tip: Try to get a downstairs room or one one that faces the beach
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kindredspirits1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Th0mas_Mueller, General Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this review, 9 May 2014
Dear Kindredspirits1
Thanks for your kind words! My staff and I appreciate you taking the time to write a review.
Cheers!
T
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong
Level 3 Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 May 2014

Great resort with stunning views from one of the best located beaches on the island, perfect for sunset. Rooms are clean, well equipped and spacious. Local nightlife within walking distance. Friendly engaging staff. The only downside is poor service, of a consistently low level for the duration - check in and the chaotic breakfast both stand out. Not enough to put you off, but sufficient to question the management of the resort.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CB2000HongKong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tm020847, General Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this review, 6 May 2014
Dear CB2000HongKong
Thanks for your comments!
I regret the poor service you received during check-in and at breakfast time. We are reviewing our procedures presently and have embarked on intensive training of all front-liners.
Again, my apologies!
Thomas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Meritus Pelangi Beach Resort & Spa, Langkawi

Property: Meritus Pelangi Beach Resort & Spa, Langkawi
Address: Pantai Cenang, Langkawi 07000, Malaysia
Region: Malaysia > Kedah > Langkawi District > Langkawi > Pantai Cenang
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 16 Hotels in Pantai Cenang
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Meritus Pelangi Beach Resort & Spa, Langkawi 5*
Number of rooms: 355
Official Description (provided by the hotel):
Designed in the style of a traditional Malay village, Meritus Pelangi's 355 guestrooms and suites are housed in wooden chalets that are spread across 35 acres of lush landscaped gardens along a stretch of white sandy shores. Be ushered into a world of ethnic charm and tropical tranquility at this award-winning resort! ... more   less 
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Also Known As:
Meritus Pelangi Beach Resort & Spa, Langkawi Hotel Pantai Cenang
Meritus Pelangi Beach Resort And Spa, Langkawi
Meritus Pelangi Beach Langkawi
Meritus Pelangi Beach Resort Langkawi
Pelangi Beach Resort Langkawi
Meritus Pelangi Beach Resort & Spa, Langkawi Pantai Cenang

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