We had high expectations before the stay as we read very good reviews of the hotel. Unfortunately, there were a few disappointing experiences that made the stay an average one.
1. They sent too small a vehicle to pick up our party of 11 at the airport even though they knew the size of the group beforehand. They had to call for another van to pick us up and that took a while.
2. We had an email confirmation from the hotel that they could accommodate early check-in but when we arrived, they claimed that the rooms could not be ready. We waited again.
3. The breakfast provided was really disappointing. Most of us ended up having just bread, pastries and fruits.
On a positive note, the hotel location and amenities were good. Near to dining and retail options at Pantai Cenang, the airport and Kuah Town. The swimming pool, direct beach access and kids club were a draw for the children. On departure day, they kindly offered us a hospitality room after we checked out, to wash up and rest as our flight was late at night. We truly appreciate that.
- Official Description (provided by the hotel):
- Designed in the style of a traditional Malay village, Meritus Pelangi's 355 guestrooms and suites are housed in wooden chalets that are spread across 35 acres of lush landscaped gardens along a stretch of white sandy shores. Be ushered into a world of ethnic charm and tropical tranquility at this award-winning resort! ... more less
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- Also Known As:
- Meritus Pelangi Beach Resort & Spa, Langkawi Hotel Pantai Cenang
- Meritus Pelangi Beach Resort And Spa, Langkawi
- Meritus Pelangi Beach Langkawi
- Meritus Pelangi Beach Resort Langkawi
- Pelangi Beach Resort Langkawi
- Meritus Pelangi Beach Resort & Spa, Langkawi Pantai Cenang