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“Not a four star hotel”
Review of Hotel Kennedy Nova

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Hotel Kennedy Nova
Ranked #1 of 1 Hotels in Il Gzira
Great Yarmouth, England, United Kingdom
Level 4 Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Not a four star hotel”
Reviewed 16 January 2013

Hotel is positioned well and clean but not a 4 star hotel. Our room was always cleaned well and we had lovely views over to Valletta. We booked half board and thought evening meal were very unorganised. Due to rudeness of some people who hovered round tables as they thought they owned them you felt uncomfortable, then the mad rush for starters and fruit, we found it easier to get our main course first then go for a starter but by then the best fruit had gone. A good choice of food and we had no complaints about it. No drinks were provided with our meal you had to pay for these, we expected to get water at least on the tables. At breakfast it was better as we went early but was amazed at people making sandwiches and rolls ready for lunch, one lady took 10 slices of bread made sandwiches then wrapped them and put them in her bag. It seemed waitresses/waiters were in a rush to collect our plates/crockery sometimes taking them just as you had finished. On our last evening meal a waiter was carrying plates with left overs on them and they ended up on my husbands lap, although he was apologetic and the floor was soon cleaned my husband was not asked if his clothes needed sorting out, he now has shirt and trousers with grease marks on them. We thought we would have been offered some sort of compensation even a drink but nothing was offered.

Room Tip: Floors 5 or 6 and seaview
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  • Stayed December 2012, travelled as a couple
    • Value
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    • Sleep Quality
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    • Service
Helpful?
2 Thank Josie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelKennedyNova, Manager at Hotel Kennedy Nova, responded to this review, 25 January 2013
Dear Josie F.

We thank you for your time in reviewing our Hotel and sharing your personal experience about it.

We were glad to hear that you were happy with the choice of food offered. On Half board basis, beverages are not included with meals during dinner. Buffet meals only are included in the Half board supplement. Drinks are to be ordered and paid for at the restaurant through the waiters on service.

No food is allowed to be taken out of the restaurant unless it is consumed within the restaurant area. Anyone caught wrapping food in paper napkins are immediately stopped by our staff personnel.

We will speak to the Food and Beverage manager to investigate the case further relating to your incident that occurred on your last night’s stay with us.

We hope we will have the opportunity to welcome you back to our Hotel.

Regards,

Hotel Kennedy Nova
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628 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (165)
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English first
England, United Kingdom
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 December 2012

Kennedy Nova is perfectly situated; there is a bus stop right outside so the rest of Malta is easily accessible from here. The hotel is a 5 minute walk from some great restaurants and also a supermarket for those who go self-catering.

We visited self-catering and the room was equipped with a kitchenette (fridge, kettle, toaster and microwave/grill) which was perfectly suitable. The room was very clean but run down and in need of some new fixtures such as the air con which only let out warm air whichever setting we chose! The bathroom was spacious but the water seemed to have a green hue to it and smelt of chlorine. The room came with a balcony but there was no view to speak of. The room also overlooked some air con units outside which came on at various times, once being 1am and this kept us awake most nights. After several complaints and staff visiting the room we were offered an alternative but it was not suitable as there was no self-catering facilities.

We didn't venture down to the restaurant but we did eat room service 3 times. Twice the food was great but once you could tell another chef was working as the quality dipped. Overall the food was nice and fairly priced with only a €1 charge for using the service.

The majority of the staff were friendly and approachable with a few exceptions particularly the ladies on reception. The bar staff were chatty but the bar entertainment left a lot to be desired.

I don't think we would recommend this hotel to anyone but it does make a good base if you're not going to spend most of your time here and the rooms which don't overlook the air con units are probably better for getting sleep. If you get a good deal and are looking for a cheap get away consider this hotel, but there are many more on the strip and for a few extra pennies you could probably do a lot better.

Room Tip: Avoid the rooms ending in 14 (e.g. 114, 314). They have no view from the balcony and overlook the ai...
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  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Samjayne13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelKennedyNova, Manager at Hotel Kennedy Nova, responded to this review, 20 February 2013
Dear Samjayne 13,

We would like to thank you for finding the time to share your experience following your recent stay with us.

We note with satisfaction your positive comments with regards to the location, the staff, the services offered and the food on offer.

On the hand we regret to hear about the unpleasant situation you experienced during one of the nights. As you kindly noted, we have tried our best to amend to your discomfort by offering multiple options.

Regards,

Hotel Kennedy Nova
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Travellers are raving about these Il Gzira hotels

Congleton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 December 2012

The hotel was cold and the reception staff were unfriendly and unhelpful (exept the male members of staff) We were also ill (we cannot prove food poisoning, although other guests were affected) for 5 days out of 14. After this we decided to eat out despite paying for an evening meal. The hotel was not wheelchair friendly as there were steps to the hotel from the narrow pavement outside. How this is a 4 star hotel is beyond my comprehension and I would not recommend this hotel to anyone.

Room Tip: Do your research before you book
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  • Stayed November 2012, travelled as a couple
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    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank terence w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelKennedyNova, Manager at Hotel Kennedy Nova, responded to this review, 8 February 2013
Dear Terence W.

We thank you for posting your personal opinion on Trip Advisor.

We regret to hear that you recent stay was not to your utmost satisfaction.

We were taken by surprise to hear that our staff were not helpful or friendly, as we normally get
very kind praises towards our staff personnel.

We as a Hotel, are very stringent in food hygiene, cleanliness and safety. Moreover the local authorities do regular Health unexpected inspections.

With regards to the “Hotel was not wheelchair friendly as there were steps to the Hotel “, please note that we have a ramp placed in front of the steps to be easier for wheelchair users.

Notwithstanding the said, should you have any further questions or queries then please do contact us and we will be more than happy to assist.

We hope we the opportunity to welcome you back in our Hotel.

Regards,

Hotel Kennedy Nova
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Doncaster, United Kingdom
Level 4 Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 10 December 2012

Dont believe everything you read in the description. there is no car parking unless you take your chance with everyone else in mmalta and park on the road ( very little space). Some staff very helpful some very unhelpful.
Our allocated room ( paid extra for balcony- it had two both only had room for one person) was clean but worn out. The curtains were actually fraying all down the edges. furniture sparse both in rooms and lounges and very uncomfortable.
Our room was cold and draughty. we complained several times, as did other residents, and were fobbed off several times. Each room has a wall mounted heating/aircon unit which generally blows cold air whatever you set it at. Several complaints later they sent up the housekeeper, who after seeing my other half fully clothed in bed and still cold, decided to offer us another room. this one was a bit warmer but not much. No balcony here, just a six foot square chimney bottom, where you had to look vertically up to see any sky. Still it was warmer. My bed had seen better days and did nothing to support me. Pillows were of poor quality those filled with little lumps of multicoloured foam.Sheets and towels were clean and changed regularly. Don't expect to enjoy much TV if you stay here. we had three different tvs and other residents reported not being able to whatch anything at all.
Unfortunately for us we had booked half board. Breakfast and evening food was lacking in choice and of poor quality and we ate out quite a few evenings. Food was put out at six pm and was still there in the warmers at nine o'clock only three of which were working.
We were disgusted to see at least ten different "timeshare" touts one of whom we had seen on a program about them in Tenerife. Obviously just moved his office! We saw numerous 'victims', mostly older people being shown the rooms in this hotel they could timeshare! One of them actually moved us from our seats in the reception area saying it was his 'office'. needless to say they got short shrift when they tried to approach us. They are lucky they left us alone after we refused to be duped.
The only positive things here is the location and the efforts of the cleaning staff. Also the young men on reception, who were all very helpful. the same cannot be said of the ladies, who were patronising and very unhelpful.

Room Tip: Go to another hotel.
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  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lynne7557
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelKennedyNova, Manager at Hotel Kennedy Nova, responded to this review, 8 February 2013
Dear Lynne7557,

We thank you for your time in reviewing our hotel and sharing your personal experience about it.

Whilst we note with great satisfaction your comments regarding our location, our staff and our cleanliness, we regret to hear that your experience with us did not satisfy your requirements, as we take guest satisfaction very seriously and endeavor to offer the best possible accommodation as well as the service provided within our Hotel.

With regards to our Food, we normally receive very good feedback, regardless, we have taken the liberty of showing your review to our Head Chef who in turn will perceive where we can ameliorate our services and quality.

Nevertheless, we hope we will have the opportuntity to welcome you back to our Hotel and of course to Malta.

Regards,

Hotel Kennedy Nova
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Dorset
Level 5 Contributor
78 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 24 November 2012

This is my third trip to Malta and with another couple we booked this hotel through a cut price travel company thinking the cost of the holiday was cut, not the quality and service. Although the rooms were clean they were so small that to enable one guest to walk around the room the other had to be on the bed. We paid the extra for a sea view but were never told this would be over a main road with 24 hr traffic, with one room being on the first floor it was impossible to sleep with the balcony door open because of the traffic noise, the other was on the sixth floor, where the balcony door could not be open because the wind blew the ceiling tiles up into the roof space causing an incessant clatter, Continental breakfast was OK, but the cooked breakfast was awful with aneamic looking, watery scrambled eggs, bacon that was mainly fat and grey in colour and looked more boiled than grilled or fried, some barely cooked chipolata sausages and baked beans. Dinner again was an insiped, unapetising disgrace,.It was never hot, just about warm. One guest said the food had improved since last year, I'm glad I wasn't there lasr year. The fish was so boney you could not eat it, potatos cooked to death and there was barely sufficient for the number of guests, We had to purchase food elswhere to subsidise the meals as they were so bad, I do not understand why these hotels try to cook english food when they are not capable of doing it correctly, it would be far better if they stuck to their own style of meals. There is no lounge here to sit and have a relaxing drink in the evening,, the bar is in the dining room and what was laughing passed off as entertainment was squeezed into the reception area with a couple of coffee table and a few chairs. Generally the place would be better without any "entertainment. Without doubt one of the worse hotels I have had the misfortune to stay at.

Room Tip: Got to a different hotel
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  • Stayed November 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank kamiki2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelKennedyNova, Manager at Hotel Kennedy Nova, responded to this review, 8 February 2013
Dear Kamiki2

We would like to thank you for finding the time to upload and share your comments with regards to your recent stay with us, here at our Hotel Kennedy Nova.

Whilst we note with great satisfaction your comments regarding our cleanliness, we regret to hear that your experience with us did not satisfy your requirements, as we take guest satisfaction very seriously and endeavor to offer the best possible accommodation as well as the service provided within our Hotel. Unfortunately we are unable turn back the clock, as it would have been less of a displeasure had you granted us with the opportunity to rectify the situation during your stay with us.

Our sea view rooms, are highly demanded by our guests for the magnificent views the occupant may obtain from the leisure of their room. We have never experienced such a complaint with regards to the traffic noise. The balcony doors are double glazed to minimize the noise pollution as much as possible especially during the night when the traffic is very much reduced when compared to the day time.

With regards to the breakfast and dinner buffet, the food is always fresh and prepared daily, a vast selection is always on display and there’s ample food for everyone. Our dessert section also contains a variety of sweets to please everyone’s taste buds. Having said that we have taken the liberty to show your feedback to our Head Chef, to see where we can ameliorate our services.

We hope we will have the opportunity to host you once again in our Hotel. If we do have the pleasure of hosting you once again, may we suggest to call directly our offices to ensure that your request is achieved to your satisfaction.

Regards,

Hotel Kennedy Nova
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newtown
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 14 November 2012

The room (102) was sorely in need of a fresh coat of paint. Shower cubicle was broken in places and needs replacing.
The "entertainment" was provided directly beneath the room and was loud and awful . We did complain and the next time, it was moved about 2m further away.
During the day, the place is infested with a highly organised team of "wide boys & girls, trying to drag unsuspecting dupes into 1 hour "presentations", selling time share deals (or whatever else they wish to call these cons ) It was sickening to watch vulnerable OAP's being suckered. The Hotel is obviously an area base for these "Spivs" and should be ashamed / STOP forthwith.
Negatives over...very good location.

Room Tip: To avoid the "entertainment" and noise of Boy Racers at 2am, try floors 4 +
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  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank tonybNewtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelKennedyNova, Manager at Hotel Kennedy Nova, responded to this review, 18 December 2012
Dear Tonybnewton,

We thank you for taking the time in reviewing our Hotel and giving us your personal experience about it.

We regret to hear that your experience with us did not satisfy your requirements as we take guest satisfaction very seriously and endeavor to offer the best possible accommodation as well as service possible at our property.

With regards to the Entertainment, we never encountered any complaints. The entertainment has always been situated in the same area and the hours are from 20.30hours to 23.00hrs.

With regards to the Holiday Club (not timeshare), please note that this club is separate from the Hotel as it offers packages for those wishing to travel at discounted packages. Whilst we always get optimum reviews regarding this Club, please also bear in mind, that the club is fully regulated as per the local and EU regulations. Couples who enter the Hotel for a presentation are definitely not dragged in, but come in at their own free will.

Notwithstanding the said, should you have any further questions or queries then please do contact us and we will be more than happy to assist.

We hope we will have the opportunity to welcoming you back in our Hotel.

Regards,

Hotel Kennedy Nova
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Edinburgh, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 November 2012

My friend & I arrived Fri 3rd Nov to commence our first visit in Malta. We liked the look of the foyer until we actually sat in the seating which was most uncomfortable. We were given possibly the worst room in the hotel (106) which is located within a shaft. Our view was solid walls, therefore we had no daylight to speak of and precious little fresh air. The single bed I occupied made a noise whenever I turned over as if the underside was damaged & incapable of giving proper support. It was far from comfortable. The furniture in the room needs updating & the room was very basic, in need of some tlc. The food was mediocre and whenever new people arrived at the hotel they had to ask us & others where everything was in the diningroom. This should be the duty of staff to familiarise their clientele with their system. I spent 20 years in a customer service roll & I would love to advise management on how to improve their service which is very poor. The worst part to our holiday was rowdy Italian students who were in the room directly above us & the rest of their party in another room on the same floor. They ran along corridors, slammed doors & made our stay absolute hell. I have never experienced such behaviour within a hotel. Simply disgraceful !. Although we complained several times, little was done and we never had a full nights sleep at this hotel. All of this was such a pity because the hotel has a great location and its a pity the hotel does not match the splendour of its location. I have paid attention to the replies given by its management to the numerous reviews and they are very standard automated replies and do not really address the problems raised. To Management I would say, start to truly give customer service and take ownership of the problems raised. Make your hotel all that it could and should be. I loved Malta, but not your hotel and because of that our holiday was not all that it should have been. A great disappointment.

Room Tip: Avoid room 106 which is a twin bed within a shaft on first floor. Avoid any room within the shaft
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  • Stayed November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank gwen k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelKennedyNova, Manager at Hotel Kennedy Nova, responded to this review, 16 November 2012
Dear Gwen K ,

Many thanks for your review.

We refer to your comments hereunder which are being dealt directly with yourselves.

Regards,

Hotel Kennedy Nova
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Additional Information about Hotel Kennedy Nova

Property: Hotel Kennedy Nova
Address: 116, The Strand, Il Gzira, Island of Malta GZR 1027, Malta
Region: Malta > Island of Malta > Il Gzira
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Il Gzira
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Kennedy Nova 4*
Number of rooms: 98
Official Description (provided by the hotel):
If you are looking for the perfect base in Malta then you have found it. The Kennedy Nova is a four-star, seafront hotel just a stone's throw away from the crystal blue Mediterranean waters.Situated right in the heart of Malta's busy shopping and seaside district Sliema, Hotel Kennedy Nova offers both comfort and convenience for visitors to the island. ... more   less 
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Also Known As:
Kennedy Nova Il Gzira
Hotel Kennedy Nova Malta/Il Gzira

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