I'm sorry to say this, but it was not nice at all. The hotel has swimming pools and an excellent location and the management/staff think this is enough. But it is not!!!
1. Cold May day, we were told the water is warm. When we get there, we see the water is cold in the pool outside. The lady at the reception tells us she meant the indoor pool... but we can use it only in winter... OK, we were disappointed because we chose the hotel exactly for that... but the next day, we see in the indoor pool two empty bottles of beer and the water was being filtered. We ask for explanations at the reception and the lady (another one) says we could have used the indoor pool and she could not understand why her colleagues had refused use access to it.
2. Breakfast experience was awful. It is written there that we can have our breakfast starting with 8.30. At 8.30 the restaurant was empty, nothing was prepared... but there were a lot of empty bottles and glasses and plastic bags and ashtrays... the waiter was kind of sleepy and apologized, stating that there was a party until 6.am... and he didn't get to clean the mess up (but when we got there, he had been watching TV)... and asked us if we want coffee... the breakfast would be ready in 10 minutes. After 1o minutes he brought the coffee (although we prefer coffee after breakfast)... after another 15-20 minutes he brings our breakfast (scrambled eggs with ham, half a tomato and 4 slices of cucumbers)... he had not even asked us... no butter, no liver spread, no jam, no tea, no milk, no yogurt... we had to ask for milk and yogurt...
I got angry and asked at the reception that "impression book" every hotel must have. The lady refused to give it to me ("we do not have anything like that, but you can write on a sheet of paper...")!!!!!!!!!!!!
And: no plug in the bathtub ("the policy of the hotel"... I guess they want to save water), no light near the bed (I could not read), much noise coming from the reception, poor taste in decorating the room... did I miss anything?
- Also Known As:
- Vital Hotel Baile Felix, Romania - Transylvania