I stayed at this hotel about 2 years ago ,nothing change since in customer service ,then and now I rented a apartment at the hotel for 3 nights each time,it was clean ,bathrooms were clean ,inside hotel was clean ,but this is not a 4 star hotel. The breakfast was just ok ,no big variety .The hotel looks good from outside ,the biggest change needs to happen is with the staff attitude which is the same from when I used to stay there about 25 years ago, is probably not their fault but the higher management which don't see customer service as important and don't train them properly or at all ,the spa makes you feel you are in a hospital ,
all in all al give this hotel a 3 star
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- Also Known As:
- Hotel International Baile Felix Romania - Transylvania