We stayed in room 38 which was described as compact and all I can say is it is a good job we didn't bring the cat with us. This is a definate case of trying to extract as much money as possible by calling what should essentially be a single room a double. To access the 'wardrobe' (a hole in the wall with a clothes rail' you had to move the chair out of the way, but by doing this the other person was unable to get round the end of the bed and had to climb over it to get to the bathroom. There were no drawers to put clothes in and the lack of space was even more highlighted by the fact that the information brochure was left on the chair along with magazines, meaning that if you wanted to sit down, you would have had to put them on the floor, making a lovely hazard for someone to trip over. There was no dressing table, so I had to sit on the floor in front of the only mirror to dry hair and put make up on. The windowsill was filled with tea/coffee making things but the only place to safely plug in the kettle was on the small bedside table, where you were in danger of cracking your head on the beam as you stood up.
Then there's the question of the bathroom. Thank goodness we were both thin. To be able to lean over to brush your teeth in the miniature sink you had to stick your forehead against the wall or you would end up with toothpaste over your feet when you spat it out. Although this did cause us a certain amount of hilarity as we tried to work out ways of washing our faces in the 'sink' without getting soaking wet feet. I've honestly seen bigger bathrooms in a caravan.
Housekeeping is also somewhat lacking. The window frame had obviously not seen a good clean for a long time judging by the accumulation of black dirt and grime around the panes of glass. There had also been a pretty inept decorator at work judging by the white brush marks on the black beam in the bathroom.
Having run a 4 star B&B I know full well what the criteria is for a double room, and this definitely does not meet it. Had the management chosen to be less greedy and made it into a single, they could have had more space for things such as a dressing table/chest of drawers and had more open plan ensuite facilites which would have meant they could have fit in a full size sink.
All these things were mentioned to the management, whose attitude was one of 'well we haven't had many complaints and you could always have booked a bigger room and what we do, we do well' . Unfortunately they don't realise that the customer is the judge of what they do well and I get the feeling that they are taking advantage of being in a tourist area to think that they can rip people off with substandard facilities. If they had agreed and said that, yes, they understood the facilities were lacking and were looking at changing them, then I probably wouldn't have felt as annoyed with them. I think they may benefit from a bit of training in customer care and to remember that the customer is never wrong.
On the positive side, our sons twin room was excellent and spacious and we had a lovely family wedding.
- Official Description (provided by the hotel):
- The Red Lion itself is a 16th Century building located next to the River Wharfe in the heart of the Yorkshire Dales National park.The Manor House is our B&B located 150 yds away from the Red Lion along the River bank, and is an ideal base for those walking the Dales Way or budget conscious.We are a traditional Yorkshire Dales family run business offering excellent cuisine focusing on local produce.Whether you wish to relax and enjoy our hospitality or explore the Dales there is something for everyone. ... more less
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- Also Known As:
- Red Lion Hotel Skipton
- Red Lion Skipton
- Skipton Red Lion
- Red Lion Hotel Burnsall, Yorkshire