We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Unhelpful and Disinterested Staff”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Best Western Plus Manor Hotel
Ranked #1 of 3 Hotels in Meriden
Certificate of Excellence
Reviewed 7 January 2014

Late night room service menu virtually non existent, took ages to arrive. Complete rip off. Hotel staff and Best Western in general have no regard for customer service or customer satisfaction. Not as convenient for NEC as expected.

  • Stayed: February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Carol W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (1,327)
There are newer reviews for Best Western Plus Manor Hotel
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language

861 - 867 of 1,327 reviews

Reviewed 7 January 2014

Stayed at this hotel for 1 night with my partner as a short break before returning to work in January.

On arrival staff were pleasant and informative and booked us a table with the Houston's bar.
Room was nice.

The bar food was good, would of liked to have the television channel changed to our preference as there wasn't many other guests around but unfortunately the sport took over.

Breakfast had a good selection and was a good start to our journey home.

All in all well worth the money we paid, would definitely stay again!!

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Julie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2014

Our daughter bought us a New Year Indulgence Break for Christmas at the Manor, which we were so pleased with.
Our general impression ,was what a nice property, this was ruined by the first contact, a female receptionist, who really thought she was a grade above, we have never felt so unwelcome and I use hotels 40-50 times a year.
The room allocated was nice, almost the furthest away from reception,my partner was looking forward to a nice soak,the advertised Bathrobes /slippers were non existent, on enquiring the laundry had returned them soiled, obviously had only one set !!!!!, also no soap, and the remote needed new batteries from the SAFE !!!!.
The taster menu was outstanding, 1st class service and superb quality, although ,in such a massive restaurant, 14 people in total struggled to create an atmosphere.
The breakfast buffet, was excellent, if the management attended to the little things that mean so much, this would have been 5 star.

Room Tip: They all seem early consistent.
  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank RodneyP176
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2014

We have been to this hotel the year before and was really impressed with it. This year well we don't know what happened but we will not be returning there again.
The room was cold even when the heating was on full
The lights did not work, we just used the lamps.
There was an awful fusky fell in the room

The food on the party night was a 4 course meal, it was awful and there was no veg with the main meals and it wasn't very warm.

Overall the hotel has really gone down in the hallways it is dusty and carpets are fraying generally looking worn and tired what a shame.

  • Stayed: December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Michelle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2014

Been all over the world and find the Best Western manor solihull one of the best hotels we've ever stayed in! The place was immaculate and the staff were so friendly and helpfull. Great breakfast! We stayed for the 3 night festive break, Christmas eve until the morning of the 27th ..Super value in every respect! The food was delicious, plentiful and very nicely presented. We'd previously stayed for a park n fly earlier when using Birmingham airport and liked it so much we decided we'd take advantage of their 'festive break offer' and so pleased we did. This hotel is quite well situated for a number of destinations such as Kenilworth Castle and Stratford on Avon/ Warwick Castle are reasonably close too.

  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB
1  Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2014

Stayed one night before flying out from Birmingham. It's well located - less than a 10 minute drive but that's where the glory ends. There must have been less than 20 guests in this huge hotel and we were allocated a "quiet" room overlooking the courtyard. At about 9pm the loudest music I have ever heard was played at an end of year school function in a room leading out to the courtyard . It was the worst night's sleep we ever had. Breakfast was very ordinary and the fan provided in the hot room was broken but eventually replaced.

Staff were half hearted and could do with some lessons in how to provide good customer service.
Not recommended although there is great potential there.

Room Tip: Avoid rooms overlooking the courtyard. They can be noisy.
  • Stayed: July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Canberra_Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2014

Three of us have just had a very enjoyable New Year celebration and overnight stay at this hotel. Having read some very disappointing reviews I was a bit reluctant to make the booking but as the booking was not made until Monday 30 December, we had to take what we could get at such a late time, and we were not disappointed. The booking was made over the phone on Monday and a confirmation E-Mail sent the same day confirming all the details. On arrival on Tuesday (New Year's Eve) reception was very busy as there was a wedding party on, but we did not have to wait very long and were greeted by a very pleasant and helpful receptionist. When booking I had omitted to ask for a room with easy access as my husband has mobility problems. The receptionist quickly found us an alternative room and also arranged for our friends' single room to be close by. The alternative room was on a level with the function room which meant there were no stairs to climb and was easily accessible from the rear car park. The room was clean and comfortable with all the necessary amenities. I would have liked two hand towels instead of one in the bathroom and it would have also been nice to have had a moisturiser included with the toiletries. The New Year function could not be faulted from the champagne reception, through the meal and entertainment with helpful and pleasant staff throughout the night. All in all a thoroughly enjoyable stay and we would return.

Room Tip: There is no lift so if you have mobility problems, request a room in the one hundreds. Room 124 has...
  • Stayed: December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank BrummieMo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Meriden
0.3 mi away
The Strawberry Bank Hotel & Restaurant
3.5 mi away
Arden Hotel & Leisure Club
2.2 mi away
Marriott Forest of Arden Hotel & Country Club
Show Prices
Show Prices
Show Prices
2.5 mi away
Best Western Plus Coventry Windmill Village Hotel Golf & Spa
3.4 mi away
Genting Hotel
Genting Hotel
#5 of 118 in Birmingham
1,719 reviews
3.4 mi away
Crowne Plaza Hotel Birmingham NEC
Show Prices
Show Prices
Show Prices

Been to Best Western Plus Manor Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Plus Manor Hotel

Address: 127 Main Road, Meriden, Solihull CV7 7NH, England (Formerly Best Western Plus Manor Nec Birmingham)
Region: United Kingdom > England > West Midlands > Solihull > Meriden
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Meriden
Price Range: £57 - £148 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Plus Manor Hotel 4*
Number of rooms: 112
Official Description (provided by the hotel):
Superb 4 Star Hotel, situated at the very Heart of England in the beautiful village of Meriden.Ideally located for The National Exhibition Centre, Birmingham, Coventry, Warwick and Stratford. We are excited to announce that our new Marco Pierre White Steakhouse, Bar & Grill is now open; and this stunning restaurant offers affordable glamour and a delicious menu of fresh seasonal produce. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Booking.com, Expedia, Hotels.com, Ebookers, Agoda, LateRooms, Evoline ltd, HotelQuickly, Cancelon and 5viajes2012 S.L. so you can book your Best Western Plus Manor Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Manor Hotel Coventry

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing