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“Good service but its a golf hotel”

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Patshull Park Hotel Golf & Country Club
Ranked #1 of 1 Hotels in Pattingham
Certificate of Excellence
Reviewed 27 May 2013

Patshull Park Hotel Golf & Country Club sits in rather large grounds that incompass a large lake and a golf course. The drive up to the hotel is lovely and the entrance is beautiful too.
I was made aware on arrival that there was a wedding on so the hotel was busy.
Through from the reception you past through the main bar to the rooms. The impression I got straight away was that it was dark. The corridors were dark and the wallpaper tried and dated.
The rooms themselves were large and clean, but again the furniture was dark wood and rather than an the antique feel they were suppose to give, again it felt tired and dated. Which is a shame because the room decor had been recently done.
The Leisure facilities were excellent, a 15 metre pool, a very hot jacuzzi and both a stream room and sauna in each of the changing rooms. Plus a gym and workout facilities if you wanted.
As mentioned the hotel was busy due to a wedding, plus added to this large groups of men away on golfing breaks. So the bar area at night was very busy and the only thing on the TV was (you guessed it Golf!)
We ate dinner in the main dining room, which I must say was a little expensive given the bar prices. A main meal around £17 where as a pint of larger was only around £3.60?
The food was good, but I would expect that given the price.
Again the Breakfast the following morning was very good and I think fairly priced for what you got. I can't fault the staff at the hotel as all were kind and courtious. The AA has given the hotel 3 stars. I think if they worked on the internal appearance it could be 4?
So overall a good hotel but for how much I paid, a little pricey. Oh and you must really like golf

  • Stayed: May 2013, travelled as a couple
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Thank keefyk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenKimbell, General Manager at Patshull Park Hotel Golf & Country Club, responded to this reviewResponded 28 May 2013

Dear keefyk ,
Thank you for your comprehensive feedback , I am pleased that you enjoyed your stay , and found our staff to be kind and courteous .
Golf is one of our main products , and golfers represent almost 50% of our bedroom sales - Weddings are also a key element of our revenue streams , and both these sectors thrive on the wonderful scenery that you also identified in your feedback .
If you would like to learn more about golf , we have a Class A professional available for lessons on our extensive practise range .

Best regards
Stephen Kimbell
General Manager

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530 - 536 of 649 reviews

Reviewed 21 May 2013

Would highly recommend Lakeside Restaurant at Patshull Park to anyone wanting to escape the wooden floors and wipe clean table tops restaurants currently in vogue.
Lakeside offers a warm, comfortable, relaxed atmosphere, with starched table linen, perfectly cooked food attractively presented and served by friendly attentive waiting staff and the icing on the cake is the pianist in the background who plays a medley of popular music. Excellent value at £17.95 for a 3 course Sunday lunch with coffee and mints included (plenty of choice, including vegetarian option) and in such an idyllic setting overlooking a beautiful lake. We’ll be back.

  • Stayed: May 2013, travelled with family
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Thank Jean B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenKimbell, General Manager at Patshull Park Hotel Golf & Country Club, responded to this reviewResponded 22 May 2013

Dear Jean B ,
Thank you for your review of our Sunday lunch offering , we always endeavour to sustain our AA 3 star (78%) rating by retaining some of the more traditional hospitality values, and we are delighted that these are appreciated .
I will convey your positive comments to our team , and also to our resident pianist Richard .
Best regards

Stephen Kimbell
General Manager

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Reviewed 18 May 2013

This is the second year running that four of us have enjoyed a two night stay with three rounds of golf. No complaints and the level of service,friendliness of all the staff, cleanliness, quality of food and the organisation of the golf was first class. Although we had to amend our reservation shortly before our arrival this was dealt with very efficiently and to our entire satisfaction. We have all enjoyed many golf packages over the years at numerous venues in the UK and in our opinionPatshull Park ranks as one of the best for value for money. We will definitely come again.

  • Stayed: May 2013, travelled with friends
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Thank BrianA90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenKimbell, General Manager at Patshull Park Hotel Golf & Country Club, responded to this reviewResponded 20 May 2013

Dear Brian A ,
We appreciate your global praise for the team at Patshull Park , and for the friendly and efficient manner in which they operate .
Please tell your golfing friends !

Best regards

Stephen Kimbell
General Manager

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Reviewed 15 May 2013

we had originally booked in another local hotel only to arrive at check out that their leisure facilities were closed, we contacted Patshull and they arranged a room for us within 20 minutes. From arrival the service and facilities were excellent, food was amazing value. Liam the resteraunt supervisor on in the evening was very friendly and attentive without being overbearing a real credit to the hotel. Very good price and beautiful surroundings, we will definitely be back. Thankyou very much for a great break.

  • Stayed: May 2013, travelled as a couple
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Thank ljp74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenKimbell, General Manager at Patshull Park Hotel Golf & Country Club, responded to this reviewResponded 16 May 2013

Dear ljp74 ,
Thank you for such spontaneous and encouraging comments - as an operator it is great to know that the various elements of the team are all pulling in the same direction ; we take great pride in our staff abilities , and their empowerment to meet or even exceed our client expectations .
I will personally convey my thanks to Liam , and the other colleagues who all contributed to your enjoyable stay .

Best regards

Stephen Kimbell
General Manager

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Reviewed 7 May 2013

Well what can I say, this bank holiday weekend our golf sindecate spent Saturday, Sunday and Monday at this venue. The hotel and staff were very good and very pleasant, the food was superb and was served in a very timely manner. We booked the weekend through golfing break.com and was well worth the money. The golf course itself was in absolutley suerb condition and was well the the £160 all in, including 3 rounds of golf, dinner bed & breakfast. I would highly recomend this to any golfer or just a week end away.

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  • Stayed: May 2013, travelled with friends
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Thank LeeC602
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenKimbell, General Manager at Patshull Park Hotel Golf & Country Club, responded to this reviewResponded 8 May 2013

Dear LeeC602,

Thank you for the glowing review regarding the levels of service , the high quality of the food , and the ever improving condition of the golf course .
Patshull Park has 49 bedrooms , and all have the flexibility of sleeping persons either in twins or large doubles by using zip and link beds .Some have family capabilities with pull- out sofa beds .
Keep spreading the word !

Best regards

Stephen Kimbell
General Manager

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Reviewed 2 May 2013

I cannot comment on the hotel, golf or spa facilities, as I only attended an event at the hotel. I was quite shocked by the attitude of the event manager, and the rude manner in which she handled customers (not just myself may I add)
The rest of the staff did their upmost to accommodate us, and deal with our needs, however the even manager was highly unprofessional and blatantly rude. We asked for more bread on our table, only to be told very rudely by her there was none left (the fact there was none left was not the issue, it was the manner in which we were spoken too) also a child on our table had been ordered a 'dairy free' substitute dessert, which when asked for, we were 'frowned' at and rudely told off for not making ourselves known when the starters were going out, as the 'dairy free' starter was not claimed.
She personally made sure I will not return to this establishment in a hurry!

  • Stayed: April 2013, travelled with family
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1  Thank urmm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenKimbell, General Manager at Patshull Park Hotel Golf & Country Club, responded to this reviewResponded 3 May 2013

Dear urmm,
I am sorry that you experienced service levels from an individual that were below our normal standards - I would appreciate a letter or e mail (sales@patshull-park.co.uk) giving me full details ( staff name or description /date of event etc) so that I can address the situation in a fully informed manner .
I am pleased that you found all other staff to be helpful and attentive ; most of our feedback is very positive , especially about our team of colleagues .
As you say there are also good points at Patshull Park and our rating supports that headline .

Regards

Stephen Kimbell
General Manager

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Reviewed 30 April 2013

Just returned from a golf break -- booked direct with Patshull -2 nights bb & dinner and 3 rounds of golf--excellent value. The course was excellent -- good condition--well maintained-- tight and challenging and well organised with starter etc. The hotel was fine--as others have commented looking a bit tired in places--but food was good, evening meal and breakfast. The restaurant has a lovely view over the lake and the pool, sauna and jacuzzi were all fine--and very welcome after the golf. Overall a good stay- would recommend as a golf weekend venue.

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  • Stayed: April 2013, travelled with friends
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Thank Willowfield8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenKimbell, General Manager at Patshull Park Hotel Golf & Country Club, responded to this reviewResponded 1 May 2013

Dear Willowfield8,
Thank you for your glowing feedback , it is so nice to know that we are doing a good job in all areas.
The golf couse is just starting its first flush of growth , and we are pleased with the positive feedback so early in the season . As you correctly identified , Patshull is a tight but fair test of golf , and at 6400 yds it is suited to most club golfers.
We hope to see you back at Patshull before too long .

Best regards

Stephen Kimbell
General Manager

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Additional Information about Patshull Park Hotel Golf & Country Club

Address: Patshull Road | Nr Wolverhampton, Pattingham WV6 7HR, England
Phone Number:
Region: United Kingdom > England > Staffordshire > Pattingham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Pattingham
Price Range: £47 - £104 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Patshull Park Hotel Golf & Country Club 3*
Number of rooms: 49
Official Description (provided by the hotel):
Located within easy access of Wolverhampton and Telford, Patshull Park Hotel offers a relaxing retreat with beautiful surroundings and great leisure facilities. The 49 bedrooms are well equipped and have really comfortable beds. The hotel is situated within 250 acres of spectacular Capability Brown parkland which includes an 18 hole 6400yd Par 72 golf course and overlooks the Great Lake. The Health and Fitness Club has an indoor pool, solarium, gymnasium, cardio suite, saunas, steam room, and beauty therapist . Friendly, helpful staff provide a warm welcome and excellent assistance during any stay. The 49 well appointed bedrooms are all tastefully furnished, with many overlooking the golf course and those with a lake view are complete with a balcony or patio. All rooms are equipped with modern facilities i.E. Tea/coffee making facilities, hairdryer, trouser press and TV with Sky channels inc. Sky Sports. The family rooms comprise a double bed and a single bed, whilst the superior rooms are guaranteed to have wonderful views. The Lakeside Restaurant serves imaginatively created dishes made from local produce, and for less formal meals there is Earl's Brasserie that offers a range of tasty snacks and bar meals throughout the day. The Kingfisher Bar in the hotel lounge is perfect when you just want to sit, relax and perhaps enjoy a bar meal with a drink or two. There are two main banqueting / meeting rooms that are very popular for Weddings , Conferences , Corporate Golf Days , and Dinner Dances. Patshull Park Hotel has a lot to offer ; great golf, extensive health and fitness facilities, walks and relaxation , all in addition to superb trout, pike and course fishing. ... more   less 
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Also Known As:
Patshull Park Hotel Golf And Country Club
Patshull Park Hotel Country

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