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“Breakfast farce!”

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Himley Country Hotel
Ranked #2 of 2 Hotels in Himley
High Wycombe, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Breakfast farce!”
Reviewed 30 May 2014

Our room in the "new wing" smelt and the tv did not work, but these were but minor inconveniences compared to Sunday morning breakfast.

We arrived in the restaurant at 9.30. There was a sign telling us to wait to be shown to a table. We waited ... and waited. The only member of staff in sight was too busy laying and clearing tables even to look up. We then spotted an empty table - the only one - and sat down. There was a table on which orange juice, cereals, miIk and fruit had been set out - only the jugs and most of the food containers were empty. There was a queue of about 20 guests all lined up along virtually the whole length of the restaurant for their cooked breakfast, toast and hot drinks.

I found a second member of staff, a balding man in his late fifties, and asked him if it might be possible to have some milk and orange juice. "It's being seen to.", he told me. Ten minutes later, when nobody had refilled the jugs, I went up to him again. No apologies, just, "I've only got one pair of hands!". Later I saw him waive his hands in front of the face of another guest who had dared to ask for tomato ketchup, shouting "One pair! one pair!". This was the same member of staff who had refused to serve one of our party with a glass of water the night before, because he was in the middle of closing the bar.

It was about half an hour later, after the queue had reach reasonable proportions, that I decided to join it. What I saw was one poor girl behind the counter, almost in tears, struggling to serve all the waiting guests. When one of our party enquired why, they were told, "Half the staff have called in sick". It was not hard to see why!

I heard another guest ask to speak to the manager, only to be told by the receptionist that he was not available and to be given an e-mail address.

Perhaps I should have known what to expect, when we checked in and were asked to pay in advance the whole bill for our bed-and-breakfast - just to make sure that nobody walked out in disgust without paying, I later realised!

This is a poorly run hotel which appears to have little respect for its guests. It might look good value on paper - only £55 for b&b for a shared double room, which is probably why it is able to survive, but take my advice and go elsewhere, and pay a little more.

One last gripe! The hotel displays a Best Western sticker in the reception area, although it does not appear on the Best Western web site and no longer belongs to the Best Western Group. This must be fraudulent, were a member of the public is induced to book there under the belief that it is a Best Western. Best Western might also want to tell the present managers to remove the sticker, as it is certainly doing their company's reputation no favours!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hilldweller042
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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639 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (130)
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Any
English first
Kidderminster, United Kingdom
1 review
Reviewed 28 May 2014

A friend and I were very much looking forward to a good catch up over afternoon tea, However despite asking in advance for brown bread and and advising my friend was vegetarian.
The sandwich stand arrived immediately with poor quality bread , mainly white, the waiter pointed and said the Tuna and Cheese were the vegetarian options!! there were also egg sandwiches but my friend didn't like egg.
As for the cakes well again very cheap and tiny portions, the place lacked atmosphere and warmth from the staff.
The only trouble is we both purchased deals from different Value sites, can you tell me if you serve the same on both voucher, one was Amazon local and the other Groupon.
We are struggling to find enthusiasm to return to use the other voucher.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
Thank Kimberley W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blackpool, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 May 2014

Over the last few years i have stayed many times at this hotel in that time i think it has had as many owners.Each time it seems to have got worse but i think it has just about reached rock bottom.The room we had (211)had noise all night like a generator running i found out next morning we were over the boiler room why put anybody in a noisy room when the hotel is half empty is beyond me.The bath taps you had to be tarzan to move them they were seized up,the bath took an hour to empty,one of the bedside lamps was broken.The beds use to have nice mattresses but our bed must have had a new mattress it was really cheap and nasty you could feel the springs.Plus these days they are mean with the coffee satches two thats it.

Room Tip: Do not have room 211.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 340gerry70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Himley hotels

Dudley, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 May 2014

Oh dear what a let down even at a reduced cost of £6-00 each, would not recommend, very poor service only 6 people there on a Sunday afternoon and the place needs a good refurb! Would not go back again.

  • Stayed May 2014, travelled as a couple
    • Value
    • Service
Helpful?
1 Thank SMS226
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surrey, UK
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 25 May 2014

The staff were friendly, the breakfasts good and beds comfortable and clean. Evening meals were fairly unappetising and uninteresting. Plumbing in the bathrooms should be stripped out and started again. We all had problems in our bathrooms; our hot water tap in the bath did not work; the shower dripped and the toilet seat slipped around. But, we did have very hot water. The lighting in general was appalling and no light over the bathroom mirror or the dressing table mirror. The lamps over the bed were totally useless. I dread to think how people with poor eyesight would manage. The room was large but dated and the lounge/bar area really not cosy or comfortable.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Val1945181
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wolverhampton, United Kingdom
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 21 May 2014

Had afternoon tea here using half price vouchers advertised on Amazon. Now surely, if you wanted to encourage people to return to your establishment you'd make a bit of effort???? This doesn't appear to be the case. The voucher reduced the price from £12 to £6 but it would struggle to be worth the reduced price. As other people have already pointed out, the ingredients were as cheap as possible. We had 4 tiny sandwiches each which were adequate. The scones were small and not very appetising. The jam/preserve was ??? (I'm still not sure what flavour it was) It was pink/red and tasteless. Hotel needs a bit of TLC and needless to say we won't be returning.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank RamblingRob70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dudley, United Kingdom
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 19 May 2014

As soon as we arrived we were told they were short staffed as we'd asked to sit outside in the sunshine, which was the car park. No Pimms available so we decided on a couple of bottles of wine which they advised they'd have to check if one of them was available as not in cooler. Staff were polite and friendly and when we asked for our table to be moved into the conservatory, as most of the tables were now empty, they did so without any negativity. Meal was a disappointment. Bland sandwiches and shop bought cake which wasn't it's freshest. Tea and coffee was topped up when requested and a glass of fizz with the meal helped swill it down. After the meal we went and sat outside for more wine, the car park was almost empty at this point. Staff were tentative and obviously rushed off their feet but hotel was a big disappointment for the food. We purchased the afternoon tea with discount vouchers but even so was not worth the money. This was my first afternoon tea but my friends said it wasn't a patch on ones they had been to before.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Alison W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Himley Country Hotel

Property: Himley Country Hotel
Address: School Road, Himley DY3 4LG, England (Formerly Best Western)
Region: United Kingdom > England > Staffordshire > Himley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Himley
Price Range (Based on Average Rates): £
Hotel Class:3 star — Himley Country Hotel 3*
Number of rooms: 65
Reservation Options:
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Also Known As:
Himley Country Dudley
Himley Country Hotel Staffordshire

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