I booked a room over the phone in this hotel, when I booked I was not made aware of the standard 48hr cancellation period by the girl I spoke to. The day I was due to travel the meeting I was attending was cancelled so I called to cancel the room. What a surprise they would not cancel the room and insisted I paid the rate for the room. The girl I spoke to was most obstructive and told me that the owner, the manager and the duty manger were not on duty. I requested the manager speak to me but yet another surprise he refused to speak to me about the mis-sold booking I had made. I decided as my meeting for the following 3 days had not been cancelled and I was being forced into paying for the room I would travel and use the room. The Hotel was disgustingly filthy and due to me being difficult I was put into a poky room at the back of the hotel with the lift shaft behind the wall with the bed on and the stairs on the other. This hotel is not worth 65p never mind £65 per night.
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- Also Known As:
- George Hotel Stoke On Trent
- George Hotel Burslem, Stoke-On-Trent