Food was good and staff were helpful and friendly however..... The walls are extremely thin so me and my boyfriend could hear the television next door and it kept us up most of the night and then to top it all off we booked this hotel because we were told it had a swimming pool which was perfect as we both love a swim so we arrive at the hotel and see that it is not Infact a hotel pool as we were lead to believe but a 'bannatyne's pool and spa' which was fine for us however as we arrived we were told that the 'children's swim time wasn't on till 2:30' (it was 9 in the morning) we were meant to be out of the hotel by 11am which meant we couldn't have our swim! I do not consider myself to be a child as in our country we are classed as adults! And my parents were outraged at the way the woman from the 'pool and spa' spoke to us! We went back to the hotel to complain and the holiday inn told us they were lead to believe you had to be 12 to be classed as an adult! Outraged by the fact that the holiday inn Barnsley show on their website they have a pool to cater for hotel guests which would obviously include 'children' I am extremely disappointed in the money we paid for what we got! Would not recommend and also find the website misleading! That woman from the 'pool and spa' should learn something about customer service!!!!!!!!
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- Also Known As:
- Holiday Inn Barnsley Hotel Dodworth
- Holiday Inn Barnsley Dodworth