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Holiday Inn Barnsley
Ranked #2 of 3 Hotels in Dodworth
Reviewed 8 July 2014

Food was good and staff were helpful and friendly however..... The walls are extremely thin so me and my boyfriend could hear the television next door and it kept us up most of the night and then to top it all off we booked this hotel because we were told it had a swimming pool which was perfect as we both love a swim so we arrive at the hotel and see that it is not Infact a hotel pool as we were lead to believe but a 'bannatyne's pool and spa' which was fine for us however as we arrived we were told that the 'children's swim time wasn't on till 2:30' (it was 9 in the morning) we were meant to be out of the hotel by 11am which meant we couldn't have our swim! I do not consider myself to be a child as in our country we are classed as adults! And my parents were outraged at the way the woman from the 'pool and spa' spoke to us! We went back to the hotel to complain and the holiday inn told us they were lead to believe you had to be 12 to be classed as an adult! Outraged by the fact that the holiday inn Barnsley show on their website they have a pool to cater for hotel guests which would obviously include 'children' I am extremely disappointed in the money we paid for what we got! Would not recommend and also find the website misleading! That woman from the 'pool and spa' should learn something about customer service!!!!!!!!

  • Stayed: July 2014, travelled with family
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Thank Bethan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRHIBarnsley, Guest Relations Manager at Holiday Inn Barnsley, responded to this reviewResponded 10 July 2014

Dear Bethan L,

Thank you for taking the time to leave us your feedback on the recent visit to the Holiday Inn Barnsley.

I was extremely disappointed to see that you were not able to make full use of the Bannatynes Pool & Spa. While it is true that the Pool & Spa is not our own facilities, the majority of our guests are extremely satisfied with the service that is offered by Bannatynes, and it is such a shame to see that this was not the case during your visit.

After speaking with your parents on the day, I empathised that there was a miscommunication regarding the childrens swim times, and as a result we are working much more closely with Bannatynes to ensure that such mistakes are not made again in the future. For clarity, Bannatynes classes all persons under the age of 16 as children, which was why yourself and your boyfriend were unable to access the swimming pool outside of the childrens swim times.

Despite you obvious disappointment, I do hope that you would visit us again in the future, so that you can experience the full Holiday Inn Barnsley experience.

Yours Cordially,

Samuel Allen
Deputy General Manager
Holiday Inn Barnsley

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273 - 279 of 564 reviews

Reviewed 7 July 2014

Very impressive with the happy ship here - made our stay very good. Thank you. Breakfast was also good. In the morning they also allowed an extended checkout on one room so we leave all our bags and one sleeping teenager in peace!

  • Stayed: July 2014, travelled with family
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Thank 516jenny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRHIBarnsley, Guest Relations Manager at Holiday Inn Barnsley, responded to this reviewResponded 10 July 2014

Dear 516jenny,

Thank you for taking the time to leave your feedback on your recent stay at the Holiday Inn Barnsley.

Myself and my team were extremely pleased to see that you enjoyed your stay, and recognised the "Happy Ship" that makes up our team.

I do hope that we can wecome you back to the Holiday Inn Barnsley in the not too distant future.

Yours Cordialy,

Samuel & Team Barnsley
Holiday Inn Barnsley

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Reviewed 7 July 2014

We enjoyed our stay here very much. Hotel is clean and newly decorated and the staff service exceptional- just really friendly and helpful.
We asked for a quiet room and got it and it was light and airy.
Breakfast was good and the service professional with lots of choice. It was an ideal stop off for our trip which involved lots of driving- the hotel close to M! but not next to it.

Room Tip: The rooms in the little corridor round 228 were quiet and light and airy.
See more room tips
  • Stayed: July 2014, travelled as a couple
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1  Thank JM56_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRHIBarnsley, Guest Relations Manager at Holiday Inn Barnsley, responded to this reviewResponded 10 July 2014

Dear JM56_13

Thank you for taking the time to leave us your feedback on your recent stay at the Holiday Inn Barnsley.

I was pleased to read that we exceeded your expectations, and that once again, Team Barnsley has made our hotel proud.

We sincerely hope that we can welcome you back to the Holiday Inn Barnsley in the not too distant futre.

Yours Cordially,

Samuel & Team Barnsley
Holiday Inn Barnsley

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Reviewed 5 July 2014

All staff were very friendly and efficient. Food in the restaurant was very good. Free use of Bannatyne Health Club was a real bonus. Room was clean and bed comfortable. The only small negatives were we had one bath towel although 2 booked into room, only two tea bags and the soap dispenser in the shower was empty, just a housekeeping hiccup I suspect. But a good experience and would use again.

  • Stayed: July 2014, travelled on business
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Thank DaisyMay2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRHIBarnsley, Guest Relations Manager at Holiday Inn Barnsley, responded to this reviewResponded 10 July 2014

Dear DaisyMay2014 ,

Thank you for taking the time to leave us your feedback on your recent stay at the Holiday Inn Barnsley.

While it was a pleasure to read how much you enjoyed your trip, I was disappointed to see that there were some "hiccups". Needless to say, the housekeeping team are now more motivated than ever to ensure that these little mistakes are not repeated.

I do hope that we can welcome to back to stay with us in the not too distant future.

Yours Cordially,

Samuel & Team Barnsley
Holiday Inn Barnsley

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Reviewed 27 June 2014

We held a business meeting for 6 delegates on the 26th June 2014 in the Tarleton Suite, the communication when booking the room was exceptional, Sarah was particularly helpful in booking the room, and organising the relevant refreshments and lunch. Confirmation of our requirements were sent quickly and a call was made the day before the meeting to confirm details.
The room was fantastic, with all requirements more than met by the team at the Holiday Inn, who were extremely helpful on arrival, were non intrusive during the meeting, and polite throughout. The refreshments and lunch were of a very good quality, and the rooms was decorated and set up perfectly for our needs.
To conclude, I would highly recommend the Holiday Inn for any business meetings or conferences as it is more than suitable and the team at the Holiday Inn served us very well.

  • Stayed: June 2014, travelled on business
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Thank Blueinyorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRHIBarnsley, Guest Relations Manager at Holiday Inn Barnsley, responded to this reviewResponded 28 June 2014

Dear Blueinyorkshire,

Thank you for taking the time to leave your feedback regarding your meeting at the Holiday Inn Barnsley.

It was such a pleasure to read how we had exceed your expectations, and the team were thrilled to see that you enjoyed your visit.

We sincerely hope that we can welcome you back to the Holiday Inn Barnsley in the near future.

Yours Cordially,

Samuel & Team Barnsley
Holiday Inn Barnsley

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Reviewed 22 June 2014

Stayed for one night in this lovely hotel,our room was immaculately clean beds were comfy the evening meal was really good and the breakfast was even better the waiting staff were very helpful in all a lovely clean friendly hotel hope to stay again soon

  • Stayed: June 2014, travelled with friends
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1  Thank milly1862
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRHIBarnsley, Guest Relations Manager at Holiday Inn Barnsley, responded to this reviewResponded 23 June 2014

Dear Milly1862,

Thank you for taking the time to leave us such wonderful feedback on your recent stay with us.

Myself and my team were extremely pleased to see that you recognised the hard work that is done by our front of house team, and we sincerely hope that we can welcome you back to the Holiday Inn Barnsley in the not too distant future.

In the meanwhile, if there is anything else that we can do to be of assistance, please do not hesitate to ask.

Yours Cordially,

Samuel & Team Barnsley
Holiday Inn Barnsley

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Reviewed 16 June 2014

Our 3 nights in Barnsley Holiday Inn were delightful. Room was immaculately clean as was rest of the hotel. Staff were all friendly and helpful. Breakfast was very good and my daily request for hot water (coffee too strong for me!) was delivered in couple of minutes. The dinner for our army reunion was excellent. A big bonus was having the use of the leisure centre next door! The hairdresser at the centre was also excellent.
The following is an observation not a complaint!! Bedroom must have been designed by a man for a man! Not enough drawer space and the only shelf in the wardrobe was so high only someone 6' 5". Tall could reach it!! Looking forward to our next stay in Barnsley!

  • Stayed: June 2014, travelled with friends
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Thank ivygirl220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRHIBarnsley, Guest Relations Manager at Holiday Inn Barnsley, responded to this reviewResponded 17 June 2014

Dear Ivygirl220,

Thank you for taking the time to leave us your feedback on your recent visit to the Holiday Inn Barnsley.

It was great to see how much you enjoyed your visit, and we can't wait to welcome your reunion back to us.

Can't wait to see you all again!

Samuel & Team Barnsley
Holiday Inn Barnsley

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Additional Information about Holiday Inn Barnsley

Address: Barnsley Road, Dodworth, Barnsley S75 3JT, England
Phone Number:
Region: United Kingdom > England > Yorkshire > South Yorkshire > Barnsley > Dodworth
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Dodworth
Price Range: £45 - £99 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Barnsley 4*
Number of rooms: 77
Reservation Options:
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Also Known As:
Holiday Inn Barnsley Hotel Dodworth
Holiday Inn Barnsley Dodworth

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