I have visited the dil raj many times both takeaway and eating in, this is my second visit of the lot where i have tried to use a 2 4 1 offer and the staff have given exscuse after exscuse as to why it cannot be used.
It seems no matter how hard you try to be accomodating when taking advantage of any offers the establisment doesnt want to know, all they want is your money!
The manager is an absolute disgrace to the business, very rude, very arrogant and not apologetic at all!
Eventually had to tell him how bad his customer service was after avoiding eye contact & turning to speak to other customers & staff whilst i was still talking!
As a well established business in barnsley with many regulars & locals eating here its obvious the dil raj dont really care if they loose a few customers along the way.
Although the food is ok it isnt worth the hassle if u want to claim the offer.
It seems the dil raj are doing more harm than good by taking part in offers such as taste & gourmet society!
I would just like to say i am not a complainer, i dont go around using offers expecting everything for nothing, i still visit the dil raj on a weekend when offers arent available.
Dont visit on a week night.. You'll get the manager who has no customer service skills what so ever and makes you feel very unwelcome.
My visits on the weekend are always entertaining and friendlier when george is working!!
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