We stayed here on the 22nd of March 2014, we booked last minute because we were attending a wedding there.
£79.00 not including breakfast.
(Others that were attending the wedding paid £60.00 inclusive of breakfast)
To fill the gap between the wedding dinner & evening part of the wedding, we decided to order room service while we freshened up, but was told we couldn't have room service because we were part of the wedding.
Later, I spoke to the manager (Matt/Matthew) & he basically said 'didn't you eat at the wedding?' & confirmed that because we were part of the wedding party we were not allowed room service.
I tried to explain that we never booked the room as part of the wedding party.
I found the manager to be rude & argumentative.
This one minor detail casts a cloud over the stay.
Other: the wifi is patchy at best.
Considering we were at a wedding, it seemed understaffed.
The mess in the morning after the wedding was unbelievable, I'd have expected the outside area to have been cleared of bottles & glasses by 7am.
The rooms are tiny, similar to a travelodge (although I've visited some nice travelodge's)
I also know that a friend complained about the temperature of his room & was also confronted by an unprofessional manager.
- Official Description (provided by the hotel):
- The BEST WESTERN Burn Hall Hotel in York is packed full of personality and countryside character! We offer fine food, comfortable accommodation and a can-do approach to customer service, which all combine to make our hotel as inviting as its stunning setting! Nestled in the heart of North Yorkshire, the BEST WESTERN Burn Hall Hotel offers the best of both worlds, secluded enough to offer tranquility and relaxation yet close enough to the county's must-visit towns, villages and cities to give you easy access to the shops, cultural hot spots and tourist sites that keep people coming back for more every year! ... more less
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- Also Known As:
- Burn Hall Hotel
- Best Western Burn Hall Hotel Huby, Yorkshire