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“Great overnight stay” 4 of 5 bubbles
Review of Hadlow Manor Hotel

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Hadlow Manor Hotel
Ranked #1 of 1 Hotels in Hadlow
Canterbury, United Kingdom
2 reviews
“Great overnight stay”
4 of 5 bubbles Reviewed 1 April 2013

Recently stayed over night with my wife, hotel was great - choice of food and quality was superb, as was the service we received from the staff that dealt with us; polite, friendly and nothing we asked for was too much trouble :-) Would definitely stay again.

  • Stayed March 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bury1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giles T, General Manager at Hadlow Manor Hotel, responded to this review, 2 April 2013
Many thanks for the kind words and I am glad you enjoyed your stay! We look forward seeing you back at the hotel when you are next in the area
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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243 reviews from our community

Traveller rating
    63
    72
    49
    39
    20
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • Hebrew first
  • Any
English first
London
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 31 March 2013

This hotel ,unfortunately ,lets itself down . When you arrive it looks beautiful and the main areas have obviously been refurbished and are very pleasant however this did not follow to the room. Our bedroom/bathroom was very grubby and tired, carpet and toilet were filthy. Bad nights sleep due to uncomfortable beds and noisy function. The bar and food were very poor, wine list needs serious attention. Lastly I can only describe the reception staff as miserable, unhelpful and down right rude. We would never stay here again, one of the most disappointing hotel stays I've ever had !!

Room Tip: Stay somewhere else !!!
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  • Stayed March 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank LovetoTravel599
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giles T, General Manager at Hadlow Manor Hotel, responded to this review, 2 April 2013
I am sorry to hear that you did not enjoy your stay at the hotel. If you wish to discuss the matter further please contact me at gt@hadlowmanor.co.uk and I would be happy to try and help resolving some of the issues you encountered.
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Travellers are raving about these Hadlow hotels

1 review
1 of 5 bubbles Reviewed 30 March 2013 via mobile

Stayed here for a wedding in a family room and there was no curtain in the childrens room with the Window right next to the pillow end of the bed.the phone in the room didnt work.stains on the carpet. Very bad placing of family room with the childrens room right above the disco in the function room hence tired children in the morning not one to recommend

  • Stayed March 2013
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank wrighty1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 bubbles Reviewed 13 January 2013 via mobile

Stayed here with my girlfriend. Was unable to eat in the bar as there was a function on, so ate in the bar. Bar had no atmosphere and a very small selection of drinks and limited food menu. The starter of terrine looked and tasted like it had been brought in, the steak wasn't cooked right and came with over chips, the desert of a chocolate mouse tasted brought in. Food was very expensive for the quality.
Was upgraded to a superior room. Although this has been recently decorated it still seemed very outdated with not even a phone. Water pressure was terrible so shower was a drizzle. Bed and pillows were VERY hard and not comfortable. The function was about 20 metres from the bedroom meaning loud music, shouting and drunk people running around until 1:30 PM. When it finally ended, staff were clearing up for another hour whilst talking very loud and slamming doors. Worst nights sleep in a hotel EVER.
Breakfast was the only part of the stay that was ok. Full English cooked to order, however I don't this the chef has poached an egg before as it arrived very undercooked. The selection was again limited.
Staff were again 'ok'. Nobody stood out.

I will not be staying here again.

Stayed January 2013, travelled as a couple
Helpful?
2 Thank olliebee123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giles T, General Manager at Hadlow Manor Hotel, responded to this review, 24 January 2013
I have had a look into your issues that you have stated and seem quite puzzled regarding them. From looking through our system, your booking refers to a complimentary stay that was won at event so I am unsure where the issue from pricing has come from.
The functions that were taking place had been passed onto you before hand by one of the management team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hatfield, United Kingdom
Level Contributor
37 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 1 January 2013

While seeing family for New Year’s Eve I booked three rooms 108-107-302 the rooms where clean and tidy. The hotel was a very large old house with extension. It is laid out a little mixed up as it’s grown over the years but is well decorated. Bedrooms have coffee and tea in rooms with TV, etc. No fridge. Room 302 is a good size superior room with large en suite bathroom with very nice shower and bath set up. Only small complaint was the heating is on timer and the room took a long time to warm up once the heating came on. Together with the curtains covering the radiators did not help the warming of the room. 107 - 108 are twin rooms with en suite bathrooms basic and adequate. Staffs were very helpful, parking plentiful, it is in the middle of now where so car is a must. Hadlow is a nice village (1.5 miles) with hair dressers, great Portuguese restaurant, couple of local stores and news agency; several pubs and a fish and chip take away. Had a look around good for a medium size business conference and weddings.

Room Tip: 302 worth asking for, nice room and large bathroom.
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  • Stayed January 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Nick A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giles T, Manager at Hadlow Manor Hotel, responded to this review, 4 January 2013
Many thanks for your kind words and we look forward to your return visit in 2013! Happy New Year
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
110 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed 18 November 2012

We had a Saturday night stay following an event hosted at the hotel. The room was spacious, lovely and quiet (ask for one at the back), the bathroom could do with a little updating but was clean and perfectly acceptable. My only criticism is that the hotel ran out of Earl Grey Tea at breakfast - I did think that was rather poor. The Saturday night party in one of their function rooms was very well catered with great service from efficient and friendly staff.

Room Tip: ask for a room at the back of the hotel (the newer addition rather than the original building) these...
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  • Stayed November 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Pearceperson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giles T, Manager at Hadlow Manor Hotel, responded to this review, 19 November 2012
Many thanks for passing on some feedback regarding your stay at the hotel. I am glad your enjoy your food and the fantastic service that we endeavour to offer at all of our events.

Apologies about the tea, I am sure we can ensure this doesn't happen on your next visit to our hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chatham, England, United Kingdom
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 12 November 2012

We got married here on 14th October 2012 and I must say, we had the most amazing day.

The venue was absolutely perfect, the ceremony room and reception room were dressed by the staff and both looked amazing, the staff were so helpful and everything went smoothly on the day. The grounds were gorgeous and well kept and looked gorgeous in our photos. My only negative is that there were lots of fallen leaves on the day, it would have been nice if these had been swept away as I had a long train and they kept getting caught under my dress!

The food was gorgeous and hot, and everbody was raving about the dessert! The staff were very attentive during the meal and served it quickly, seeing as we had 80 guests to be fed!

The room was quickly prepared for the evening to start and the evening buffet was so tasty, just a shame I didn't get to eat more of it! My only negative point would be that when the buffet was initially bought out and placed at the back of the room, there was no lights near it so guests either didn't know it was there, or could not see what they were eating! I did notice later in the night somebody had put some lights along the table so this problem was resolved.

The bridal suite was simply beautiful - a huge room, decorated in a modern but classic way, the bed was extremely comfortable and it was perfectly clean. The bathroom was modern and clean.

The other guests also told me that they had lovely big rooms, although I didn't go into any other than the suite.

Breakfast the next day was included in the cost of the rooms, which were very reasonable, and it was lovely. Served as a help-yourself cooked buffet (my favourite kind!) and constantly being replenished to suit everybodies needs.

I would 100% recommend this as a wedding venue, we could not have chosen a better venue. Una was great during the wedding planning and always there to answer my many, many emails! And the staff on the day were excellent, all in all we had the most perfect day and would like to thank the venue for what they did for us.

We hope to return for the weekend next year to celebrate our first wedding anniversary!

Thank you again!

Room Tip: The bridal suite with the 4 poster bed is excellent, would definitely recommend a stay in this room...
See more room tips
  • Stayed October 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Natalie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giles T, Manager at Hadlow Manor Hotel, responded to this review, 19 November 2012
Many thanks Natalie for taking the time to leave some feedback on the hotel. We are delighted you had such a special day and glad Hadlow Manor Hotel was the right venue for you.

Thank you for also passing on some feedback regarding some issues, these will be dealt with going forward.

We look forward to seeing you back at the hotel next October!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hadlow Manor Hotel

Property: Hadlow Manor Hotel
Address: Maidstone Road | Maidstone Road, Hadlow, Tonbridge TN11 0JH, England
Region: United Kingdom > England > Kent > Tonbridge > Hadlow
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Hadlow
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hadlow Manor Hotel 3*
Number of rooms: 29
Reservation Options:
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Also Known As:
Hadlow Manor Hotel Kent

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