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Hempstead House Hotel and Spa
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Reviews (814)
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All reviewsafternoon teawedding anniversaryfood was amazinglovely hotelmain restaurantsunday lunchsteakopen firestaff were politemy motherfrom start to finishfunction roomcooked breakfastfeel very welcomesconesevening mealcannot fault
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Reviewed 31 July 2014

When we arrived at the hotel they were busy preparing for a wedding, however everyone we encountered found the time to help us. Checking in was done very efficiently by Sandi, she also took us to our room. The room was adequate with en suite shower. The only slight problem we had was finding the spa, the doors to the changing rooms are found in the bar., but we were soon pointed in the right direction by friendly bar staff . The spa was very quiet, only us and two other couples , there is a pool , a jacuzzi and a hydro pool, steam room and a sauna. The spa is very clean and towels are supplied in the well equipped changing rooms.
There are plenty of places to sit and have drink both indoors and outdoors, we were sat indoors in a quiet room when we met Steve the night porter, who was very knowledgable about the local area and the history of the hotel and made sure we had everything we needed.
Would highly recommend this hotel where all the staff go out of their way to make you feel at home.

  • Stayed: June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Ruth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2014

Venue- on edge of fields. Very quiet location. Plenty of parking.
Reception -brilliant once we finally got receptionists attention
Room-lovely spacious standard double room, clean and well equipped. Lovely accessories in bathroom. No air con in room so roasted but was very hot day/night. Freeview TV
Brasserie-gorgeous light bite food, staff brilliant.
Spa- lovely. Only 3 loungers though which can't be used cos people see them as 'towel holders'
Restaurant-highlight of the place. Maître d brilliant, chef goes above and beyond just your food order. Head waitress absolutely wonderful. Cannot fault -all outstanding!

Room Tip: Request a room overlooking countryside.
  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank Honest_N_Fair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2014

Hempstead House,
Reservation handled efficiently. Welcome was warm, staff seems to be efficient although our dinner reservation, made before arriving in the UK, was lost – in the event, this was not a problem.
It appears the hotel caters mainly to corporate meetings but also has reputation as a spa, which very busy. Landscaping is beautiful.
We stayed here for three nights. Our room (Executive) and bathroom were comfortable and quite spacious except for the wardrobe (more like a cupboard) was inadequate. It seems this hotel caters more to short-stay business visitors than to travelers. The owners might consider making an anonymous visit as a traveller with luggage.
The liquid soap dispensers in the bathrooms are not reachable for persons in bath. Consider offering guests bars of soap.
The hotel is well furnished and maintained. Would certainly return if in area.
During our stay, we dined twice (Tuesday and Thursday) in the Lakes Restaurant. Oddly, several items on menu were not available. The “market” fish is available only during the weekends and the freshness of fish available at other times is questionable. The beef tenderloin was perfectly cooked and superb.

  • Stayed: June 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank BlighWestVancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2014

A deeply unimpressive spur of the moment dinner here as I was staying locally. Everything very 1970's including the slow service..overly fussy as well. Very highly priced food that didn't deliver on any level..and a dreadful selection of wine by the glass. No real effort made to resolve the issues I raised on the evening..the second attempt at chips were delivered after my plate had been cleared.A small discount only was offered in recompense. I would happily have paid the full price if everything had been of the standard the price indicates, but it's not even close. Based on this experience, I couldn't recommend this place to anyone and certainly won't be returning.

  • Stayed: July 2014, travelled on business
    • Cleanliness
    • Service
2  Thank foxysoos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2014

Stayed here for one night, arrived mid afternoon to use the spa. The hotel is a little old fashioned - my husband likened it to staying at his grandma's house, but in a quite sweet way! Spa was very nice, great facility that we both really enjoyed.
Staff were nice. A couple of slightly odd things, including someone spending quite some time pushing the Saturday papers bit by bit under our door at half past five in the morning - I'd just leave them outside the door! And breakfast wasn't as good as it could be, microwaved scrambled egg and service a little messy.
But all in all good value and a decent place to stay.

Stayed: July 2014, travelled as a couple
2  Thank Kerryad876
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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