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“Great location, Terrible experience.”

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De Vere Tortworth Court
Ranked #1 of 1 Hotels in Tortworth
Reviewed 10 June 2014

To set the scene, we were on our first night away from our children since our youngest was born back in November. We had planned to have a nice, relaxing evening with some dinner at a hotel that wasn’t too far away from home. We were recommended Tortworth court as a great hotel in a great location. We booked the room at the beginning of last week and took your booking agents advice to upgrade to a “Connoisseur room” coupled with dinner in your Moretons restaurant. The benefits of the room were communicated as, a better room, upgraded cosmetics, wine and snack basket and a complimentary newspaper, this all seemed worth the added expense.

When we arrived we were impressed with the building and location, the setting seemed perfect for our night away. The gentleman at the check-in desk was really courteous and we were told our dinner reservations were confirmed for 7:15, he asked whether we would like a paper and, as it was included in the room, we said yes please. When we got to our room, the doubts started to creep in. Firstly the bathroom was hardly superior to anything we had experienced in our previous hotel stays. The room was slightly larger but sparsely provisioned save for the bed, which was far too hard (the pillows were of similar standard). As we got ready for dinner we heard something that would continue for the rest of the evening, the jangling of glass bottles being emptied into the bins, directly below us. It was really warm on Saturday so we couldn't even shut the windows to help muffle the noise slightly.

When we went back down to get a drink, the bar was well appointed and a quick trip out onto the terrace to enjoy our drinks helped to calm us both down, your gardens are lovely and the setting is really beautiful. We then came back into the restaurant for dinner and the disappointments resumed. My mashed potato had a skin on it, which I can only assume was from being left under the heat lamps whilst they overcooked my wife’s steak. The dining experience was average at best, we felt like the team were rushing through first service to ensure they could clean down for the second seating.

When we returned to our room the jangling of glass was now accompanied by a wedding disco, you can imagine our dissatisfaction. We hadn't been informed by the booking agent or the front desk that there was a wedding scheduled for the evening. Whilst it wouldn't be a surprise for a wedding to be happening in June, it did seem counter intuitive to place a non-wedding guest directly over the wedding disco. When the music subsided well after 11pm, we were both well past the point of having a relaxing weekend. The next morning, after a fitful night of sleep due to the on-going bins and the firmness of the bed, we went down to breakfast. Again this was just as unsatisfactory as dinner, hot plates with bacon and sausages swimming in grease and an entirely disinterested staff who didn’t have time to get us any tea or coffee. Needless to say we packed our bags and left as quickly as possible. We didn’t bother to contest the £2.50 we’d been charged for the “complimentary” newspaper as it seemed too likely to involve a heated exchange at the front desk due to our mood.

When I raised these issues with the four Pillar team via email they did their level best to avoid any sort of engagement around reimbursement for our evening, even though they admitted it had been their error that we had been placed where we were. Instead they choose to offer platitudes around how staff were now being trained to avoid these mistakes in the future.. It would seem that the corporate takeover at Four Pillars has done little to help their customer relations and a group of hotels, that once had a good reputation in the area, is rapidly going backwards.

Room Tip: Rooms at the back right of the hotel as you enter are likely to overlook whatever function is going...
  • Stayed: June 2014, travelled as a couple
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1  Thank Ellis F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TCFP, Guest Relations Manager at De Vere Tortworth Court, responded to this reviewResponded 13 June 2014

Whilst we are grateful to our guest for their individual feedback, we have already been in direct communication with them since their stay and have already followed up with individual departments and their key managers to ensure that any service issues are immediately addressed. Thank you for your feedback.

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1,645 - 1,651 of 2,594 reviews

Reviewed 9 June 2014 via mobile

Tort worth is a wonderful historic building that has been renovated of late bit keeping the old ambience. Set in the countryside it has wonderful gardens and local walks. The rooms are a good comfortable standard expected of a hotel of this pedigree. The dining area is set in the old library and the standard of food was very good. A good place for a wheeler getaway.

  • Stayed: February 2014
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Thank Alamo499
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TCFP, Guest Relations Manager at De Vere Tortworth Court, responded to this reviewResponded 10 June 2014

Tortworth Court was built as the family home of the Earl of Ducie in 1853 and has seen many changes over the years and for the last 13 years has been the Four Pillars Tortworth Court Hotel. Set with 30 acres of woodland and formal gardens we are very pleased that this reviewer enjoyed walking in our grounds and found it to be an ‘idyllic countryside setting’. Thank you very much for this review.

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Reviewed 8 June 2014 via mobile

I stayed on the Sunday night afternoon tea, dinner, bed and breakfast package with a deluxe twin room which is great value. The hotel is beautiful and relaxing and the staff are very helpful although check-in was a bit delayed. The food in the restaurant was delicious and the spa area is simple but lovely.

  • Stayed: June 2014
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1  Thank Car01yn85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TCFP, Guest Relations Manager at De Vere Tortworth Court, responded to this reviewResponded 10 June 2014

Thank you so much for your lovely comments about Tortworth Court and the staff, we are delighted that you had such an enjoyable stay with us with will ensure that your feedback is shared with the team. We look forward to welcoming you back.

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Reviewed 7 June 2014

Visited this weekend for a friends Wedding Evening celebration. The hotel and grounds are fantastic. The food very good and breakfast a great variety. There is a spa here, along with beautiful grounds. All of the staff very helpful and friendly.

  • Stayed: June 2014, travelled as a couple
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3  Thank jane M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TCFP, Guest Relations Manager at De Vere Tortworth Court, responded to this reviewResponded 10 June 2014

We are very pleased that you enjoyed your visit to Tortworth Court to celebrate your friend’s wedding and found the hotel and grounds to be fantastic. Thank you very much for your comments for our helpful and friendly staff and for this review.

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Reviewed 3 June 2014 via mobile

My second visit to this stunning hotel. The first was my hen weekend a Grease Tribute night, fantastic value for money. My second was an inpromtu stay as we were in the area. The food is fantastic. The rooms are lovely and the staff are friendly helpful, very good fun and professional. There have been weddings at the hotel both times I have been and there has never been a problem with noise. The grounds are beautiful and the building amazing. Easy to get to. I would recommend to anyone.

Stayed: May 2014, travelled as a couple
Thank Kim O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TCFP, Guest Relations Manager at De Vere Tortworth Court, responded to this reviewResponded 6 June 2014

We are very pleased that this guest enjoyed another visit to Tortworth Court and we would like to thank them for taking the time to leave this review. Thank you very much for your kind comments for our food, friendly and professional staff and our beautiful grounds. With 190 bedrooms we can allocate guests not attending a wedding or function at the hotel away from any noise and we are very pleased that this reviewer found that they were not disturbed in anyway by the weddings taking place during their stay. Thank you for recommending Tortworth Court Hotel to other trip advisor users.

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Reviewed 3 June 2014

Excellent location and surroundings. Good service and facilities.Parking is away from the reception,but one is allowed ten minutes to load and unload before going to/from the Parking area.
We couldn't operate the radiator valve controls,but as we were just staying for one night didn't want to make a fuss. Spa receptionist could have been more courteous than she was! Buffet breakfast was very good.

Room Tip: Check the radiators and towel rail controls are in working order?
  • Stayed: May 2014, travelled with family
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Thank Deepam100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TCFP, Guest Relations Manager at De Vere Tortworth Court, responded to this reviewResponded 6 June 2014

Thank you very much for this review of Tortworth Court. With 190 bedrooms the hotel does cover a large area of ground and we have many car parks located around the ground which allows our guests to park close to their allocated room to unload any luggage. We are disappointed to hear some staff may not have been as attentive as they could have been. This is an area in which we excel so we are very sorry to hear that on this occasion, this appears not to have been the case. We have shared your feedback with the team to highlight the importance of delivering exceptional customer service to all guests at all times and can assure you that we shall make improvements in customer service as a priority. We hope to be able welcome you back to the hotel in the future in order to highlight this.

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Reviewed 3 June 2014

We last stayed at this hotel 2 years ago and we always said we would like to visit again. We did visit again last weekend and we were certainly not disappointed. The bedroom was a very good size. We found all the staff to be very pleasant, helpful and very professional. The evening meal was really delicious and again we had excellent service, nothing seems too much trouble. The grounds are beautiful, perfect for a stroll before and after dinner. We are already talking about visiting again. Thank you to everybody at Tortworth House.

  • Stayed: May 2014, travelled as a couple
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Thank Pal_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TCFP, Guest Relations Manager at De Vere Tortworth Court, responded to this reviewResponded 6 June 2014

It is always a pleasure to see guests returning to Tortworth Court. We are very pleased that the recent refurbishment meets with your approval. Thank you sincerely for your comments and for the time you have taken to give this feedback. We are delighted that you enjoyed your stay and look forward to welcoming you back to Tortworth Court again soon.

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Additional Information about De Vere Tortworth Court

Address: Tortworth Road | Wotton-under-Edge, Tortworth GL12 8HH, England (Formerly De Vere Tortworth Estate)
Phone Number:
Region: United Kingdom > England > Gloucestershire > Tortworth
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Tortworth
Price Range: £63 - £208 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — De Vere Tortworth Court 4*
Number of rooms: 190
Official Description (provided by the hotel):
This magnificent Cotswolds country house hotel is situated in a stunning South Gloucestershire location, conveniently near to Bristol. A grade II* listed Victorian mansion, De Vere Tortworth Court offers all the grandeur of an elegant Cotswold's hotel alongside the hotel facilities of a premier four star hotel. ... more   less 
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Also Known As:
Tortworth Court 4 Pillars Hotel
Court Hotel Tortworth
Tortworth Court Hotel
De Vere Tortworth Court Gloucestershire

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