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“Georgous rooms and building, beautiful restaurant. Shame about the little things!” 4 of 5 bubbles
Review of The Manor House Hotel

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The Manor House Hotel
Ranked #1 of 1 Hotels in West Auckland
Durham, United Kingdom
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Georgous rooms and building, beautiful restaurant. Shame about the little things!”
4 of 5 bubbles Reviewed 11 May 2011

My stay here was part of a wedding group, so we took up most of the hotel and saw a few of the rooms.

I had a four poster bed upsatirs (Anne of Cleeves) at the front of the building and it was beautiful. The room was very big with plenty of storage space and a very comfortable bed. There were 2 very large windows in the room giving a lovely view and loads of light. A couple of chairs were placed at the bottom of the bed with a table which was ideal for me whilst my partner was getting ready just to sit a watch TV. The TV is a little small if you want to watch it from bed as its quite a way. The bathroom was nice with a seperate bath and shower unit with a sink and a big mirror. My only problem here was that there were some floor tiles loose by the toilet. Not brilliant. Out of the other few rooms I saw, ours was the best in terms of space and light in the bedroom, but the ohers were slightly better only in the bathroom.

The building is full of character, never stayed anywhere like it. the lounge is very warm and cosy, and the restaurant is lovely and very comfortable.

The wedding meal was very good (pate, lamb dinner, sticky toffee pudding), though my partner was not of the same opinion and did not find it that good (prawns, salmon dinner, merainge).

There were 2 main problems with our stay. 1) THE HEAT!!! Even though I changed the thermostat setting, we were fried to a crisp through the night and slept with the windows open. And that was true throughout the hotel. Everyone I spoke too who stayed there that night had the same opinion. It was truely rediculous and I dont usually complain.

2) The Breakfast. In a word, awful. Im quite a food fan and I look forward to my breakfast more than any other. I ordered poached egg on toast, as dd my partner. When it arrived, the eggs were small, but perfectly done. However, the toast! The bread must have been teased with the grill as it was so incredibly soggy, it was awful. My partners was the same. We were also sat with our parents who found their full english not upto scratch. The contiental buffet did not have much in the way of choice of cereal, fruit or bakery items. I was left very disatisfied. This may be due to the large group, but surely they should give a good breakfast even when the hotel is full?

If you wish to stay here, I would highly recommend it and I will be going again even if its just to the restaurant. But I recommend looking for somewhere else for breakfast.

Room Tip: The four poster rooms were really nice!
See more room tips
  • Stayed May 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Murphy8386
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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973 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (229)
Date | Rating
  • English first
  • Any
English first
Gateshead, United Kingdom
1 review
5 of 5 bubbles Reviewed 2 May 2011

Have just come back from my hen weekend at The Manor House Hotel and I have to say how throroughly enjoyable it was. Myself and my two friends were wanting a quiet relaxing spa weekend and that was exactly what we got. The rooms and food were of a very high standard and the staff were very friendly and helpful. The facilities and treatments at the spa were amazing and were thoroughly enjoyed.
Thank you very much for making my hen weekend so enjoyable and exactly what I wanted.

  • Stayed May 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sus_Taylor_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AngelaThomas, Front Office Manager at The Manor House Hotel, responded to this review, 5 May 2011
Dear Miss Taylor
I would like to thank you for giving us your feedback regarding your recent stay at the Manor House Hotel.
Thank you so much for your kind comments, I am very pleased you had the relaxing weekend you had hoped for and that the food and service was of a high standard. I do hope you stay with us again in the near future.
Kind Regards
Rebecca Chambers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Middlesbrough, United Kingdom
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 1 May 2011

Lovely hotel with great character, staff very friendly and helpful. Due to an issue with the door lock on our room we were upgraded to a Suite room which was huge with a really big bathroom. Food in the restaurant was great, Lamb shank cooked to perfection and due to the size of portion just enough room for dessert!. Rooms reasonably clean though a few cobwebs in the room but this just added to the character of the Grade 1 listed building. Floors do squeak quite a bit and pipework noises from bathroom can be loud at times. Our room was opposite one of restaurants which can feel a bit strange when you walk out of your room and people eating their meals are looking at you, but don't suppose they thought of this when they built the place back hundreds of years ago! Only criticism would be the attention to detail, there was some small rubbish on our bedroom floor, curtain poles in bedroom were broken or missing and tarnish marks in the bath itself

Room Tip: You may see some ghosts!
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  • Stayed April 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank chrisboro27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AngelaThomas, Front Office Manager at The Manor House Hotel, responded to this review, 5 May 2011
First of all I would like to thank you in taking the time and leaving your review regarding your stay at the Manor House. I'm delighted you find our hotel has great character and friendly helpful staff and am very happy you enjoyed the food, I will pass your lovely comments onto our team.
I am sorry you had an issue with your door lock but am happy that our staff dealt with this efficiently. I have passed your comments regarding attention to detail onto our housekeeping department and thank you for bringing this to our attention as without customer comments we would not know which areas we need to improve on.
I am very happy you enjoyed your stay and hope to see you again in the very near future.
Kind Regards
Rebecca Chambers
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 17 April 2011

Enjoyed everything about our 2 night stay - the setting, staff, food and the facilities but it would have been good to have been able to aadjust the temperature in the bedroom. There was a thermostat but resetting it didn't seem to make any difference. This meant that it was overly warm during the night.

  • Stayed April 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank susietsmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AngelaThomas, Front Office Manager at The Manor House Hotel, responded to this review, 19 April 2011
Dear Mrs Smith,
I would like to thank you for leaving your comments regarding your recent stay at our hotel, i am very happy that you enjoyed your 2 night break with us and I am terribly sorry you found the room too warm for your liking.
I have spoken to our maintenance team and they found a fault on some of the thermostats in some of our rooms which has now been rectified and I would like to thank you for bringing this to my attention as without comments we would not know of such faults.
I hope you decide to stay at the hotel again in the future and look forward to seeing you.
Many thanks
Rebecca
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
geordie traveller
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 17 April 2011

Comfortable, clean, friendly staff and excellent food. We would go back.

  • Stayed April 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank youthfulpensioner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AngelaThomas, Front Office Manager at The Manor House Hotel, responded to this review, 19 April 2011
I would like to thank you for leaving your kind comments regarding your recent stay at our hotel, I'm delighted you enjoyed your stay and hope to see you when you return hopefully in the near future.

Thank you
Rebecca
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yorkshire
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 7 April 2011

We met as a fmmily for a meal only. On the day we visited we found the attitude and appearance of duty manager left much to be desired. She was rude and offhand. Service was poor and food was uninspiring.

  • Stayed April 2011, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Cotswoldlovers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AngelaThomas, Front Office Manager at The Manor House Hotel, responded to this review, 8 April 2011
I would like to thank you for giving us your feedback regarding your recent visit to the Manor House Hotel.

Your feedback is important to us as it will help us improve on areas that our customers do not feel have met their expectations and I do apologise that you did not feel your visit was as enjoyable as it could have been.

If you could let me know what date your visit was we can investigate and get back to you with a full explanation.

Again I apologise for the inconvenience and promise that i will get back to you.

Many thanks
Rebecca
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
durham
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 16 March 2011

fantasic setting, tudor house, charming, excellent food, compliments to the chef.....food second to none, sunday dinner 2 courses:£10 could be faulted......thankyou for an afternoon to remember

  • Stayed March 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank patriciadurham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AngelaThomas, Front Office Manager at The Manor House Hotel, responded to this review, 24 March 2011
Dear Patricia

I would like to thank you for giving us your feedback regarding your recent stay at the Manor House Hotel.

Your feedback is important to us and very much appreciated and we use all information given to ensure our guests have the most enjoyable stay possible in our hotel. Thank you for your kind comments and we hope to see you again in the near future.

Kind Regards

Rebecca Chambers
Head Receptionist
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Manor House Hotel

Property: The Manor House Hotel
Address: Front Street | The Green, West Auckland DL14 9HW, England
Region: United Kingdom > England > Durham > West Auckland
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in West Auckland
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Manor House Hotel 3*
Number of rooms: 35
Official Description (provided by the hotel):
The Manor House Hotel is a quintessential Jacobean grade one listed hotel, with 35 comfortably furnished and well equipped bedrooms, all offering free use of our Health Club. The Restaurant serves fresh, seasonal & local food to residents and non-residents alike. The hotel is also an ideal venue for weddings, conferences & events for up to 120 guests. ... more   less 
Reservation Options:
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Also Known As:
The Manor House Hotel Durham/West Auckland

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