My friend and I booked this hotel through Living and got a great discount for an overnight stay with breakfast, but during our stay felt as though this was highlighted at every opportunity...from booking in when it was announced and also when ordering drinks in the lounge. it was a case of saying our bedroom number followed by LIVING as though we were second class citizens. Our room was on the top floor and although not horrendous it was not like the rooms advertised on the website. The bathroom was lovely but the rest of the room was a bit faded and we tried to get the heating to turn on to no avail. We spoke to someone on reception who said they would come and help but no one showed. We went down for dinner which we had pre booked weeks before, to be shown into what appeared to be a spare room which had tables for two haphazardly placed. The room was cold and had no atmosphere and the carpet was badly stained. Again it felt as though the Living guests were not getting the same treatment as others. Whilst we may not have paid the full price for the hotel, I would expect to be treated the same as others guests. The highlight of the night was the food which was lovely and we had no complaints, the waiter was very attentive and served the food quickly and efficiently. We had breakfast in the main dining room the next morning which was another world compared to the room for dinner. The breakfast was ok, but half a tomato and half a slice of black pudding seemed a little mean.
- Official Description (provided by the hotel):
- The Manor House Hotel is a quintessential Jacobean grade one listed hotel, with 35 comfortably furnished and well equipped bedrooms, all offering free use of our Health Club. The Restaurant serves fresh, seasonal & local food to residents and non-residents alike. The hotel is also an ideal venue for weddings, conferences & events for up to 120 guests. ... more less
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- Also Known As:
- The Manor House Hotel Durham/West Auckland