My husband and I booked this hotel hoping for a romantic 2 night break. The hotel looked ideal and we were attracted by its history and appearance. Unfortunately on arrival we were immediately directed OUT of the hotel and across a courtyard to an annexe building to find our room situated above a public bar and overlooking a large car park.
The bed was small and the room dirty with pubic hairs on the bathroom tiles and numerous cobwebs and dust that have routinely been overlooked by the cleaner. The complimentary biscuits had been opened and half eaten.
The main bone of contention is that all the staff were aloof and made absolutely no attempt to make you feel welcome or engage you in conversation. The restaurant meals were fine but the tables had been propped up by tissue paper to balance them.
The leisure facilities were basic and the gym cramped and outdated. In the evening it was packed by those locals who had purchased membership.
The Hotel is situated in a run down town and certainly has no appeal as regards to visiting local establishments, shops etc.
In summary this hotel proved to be a HUGE dissapointment and whilst the exterior portrays an image of a romantic break the reality is far removed.
If you do stay ensure you check with staff as to where your room is situated. If it is in the artex covered annexe - book into a travel lodge and save yourself some money!!!
- Official Description (provided by the hotel):
- The Manor House Hotel is a quintessential Jacobean grade one listed hotel, with 35 comfortably furnished and well equipped bedrooms, all offering free use of our Health Club. The Restaurant serves fresh, seasonal & local food to residents and non-residents alike. The hotel is also an ideal venue for weddings, conferences & events for up to 120 guests. ... more less
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- Also Known As:
- The Manor House Hotel Durham/West Auckland