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“ONE TO MISS”

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The Manor House Hotel
Ranked #1 of 1 Hotels in West Auckland
EDINBURGH
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“ONE TO MISS”
1 of 5 bubbles Reviewed 2 August 2008

My husband and I booked this hotel hoping for a romantic 2 night break. The hotel looked ideal and we were attracted by its history and appearance. Unfortunately on arrival we were immediately directed OUT of the hotel and across a courtyard to an annexe building to find our room situated above a public bar and overlooking a large car park.

The bed was small and the room dirty with pubic hairs on the bathroom tiles and numerous cobwebs and dust that have routinely been overlooked by the cleaner. The complimentary biscuits had been opened and half eaten.

The main bone of contention is that all the staff were aloof and made absolutely no attempt to make you feel welcome or engage you in conversation. The restaurant meals were fine but the tables had been propped up by tissue paper to balance them.

The leisure facilities were basic and the gym cramped and outdated. In the evening it was packed by those locals who had purchased membership.

The Hotel is situated in a run down town and certainly has no appeal as regards to visiting local establishments, shops etc.

In summary this hotel proved to be a HUGE dissapointment and whilst the exterior portrays an image of a romantic break the reality is far removed.

If you do stay ensure you check with staff as to where your room is situated. If it is in the artex covered annexe - book into a travel lodge and save yourself some money!!!

  • Liked — THE EXIT
  • Disliked — THE LOCATION / QUALITY OF THE ROOM AND THE UNFRIENDLY STAFF.
  • Stayed July 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank REPCHICK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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986 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (230)
Date | Rating
  • English first
  • Any
English first
Newcastle, England
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 16 June 2008

We arrived on Sat 14th June and were pleasently surprised with the frontage of the building. Well kept lawns and decent borders. The receptionist was unhelpful and unknowledgable about restaurants in the hotel. We stayed in a small room with a small bed which was fairly comfortable. The bathroom was tiny and stunk of smoke. The double bed had an uncovered and stained duvet on it. The tv was nice though. We went to the spa and pool which could do with some painting work. Gents changing was fine but females were dirty and smelly. We booked a table in the Juniper Restaurant for 8pm and had a drink in the library before this which was by far the nicest place in the hotel. After ordering our meal we were taken through to the restaurant which was right next door to the function suite which had a lively wedding on. I would imagine the staff would have been aware of this wedding and could have informed us it would be noisy. Whilst we both like a good disco it doesnt go so well with food. We asked to be moved to the Brassiere which was fine except for the sheer amount of napkins used to keep the tables steady! The food I had was ok but my partner wasn't impressed. Apart from the sticky toffee pudding! After a noisy nights sleep (very creaky floorboards) we went down for breakfast which was truly awful. Dirty crockery, unhelpful and uninterested staff and dreadful food ended our romantic night away! When checking out the staff weren't interested in asking about our stay. I would imagine the customer review form was swiftly binned.
Our advice would be to not go.

  • Liked — Library room
  • Disliked — The whole breakfast experience.
  • Stayed June 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank nljjkc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these West Auckland hotels

UK
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 5 May 2008

Lovely building, we upgraded to 4 poster bed which was narrow and not sure if it just had 4 posts added on. Location was a disappointment, in the middle of a housing estate. Had planned to go to local pub for Friday evening meal but none of the pubs looked inviting or welcoming. Staff were friendly but generally lacked knowledge on the menu (eg what ice creams were on offer), drinks (didn't know what whiskeys they had or what an irish coffee was), how to react if we made a comment about the food not being cooked properly! One barman was good but the others just seemd to lack oomph. We had to wait for ages to order our coffee and breakfast, so I asked one waitress if we could order and she just mumbled something about having to take someone's order on another table and walked off without us ordering! The menu was set alight by the candle on the table at dinner time - both couples on either side of us had the same thing happen but the candle was just left there, not moved. The worst thing was being charged twice! They took the payment out a few weeks before we got there and then charged us again when we checked out, despite us saying we believed we'd been charged - the reception woman insisted that couldn't be possible but couldn't check for us, so we had to chase it the next few days, having to call them when they should have called us etc. Food ok, not briliant. Wouldn't recommend it.

  • Liked — Big room (upgrade)
  • Disliked — Staff ability
  • Stayed April 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bexywexy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scotland
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 30 April 2008

We decided to stay here for a romantic weekend and the hotel website looked beautiful. We paid £130 a night for a four poster room which was nice enought although actually turned out to be just a bed frame with no drapes - we made our own from the bed sheets! From the outset the staff were fairly unhelpful. I phoned in advance to tell the hotel we would be arriving late and when would food be available to. We were told 9.30 in the restaurant and sandwiches until 10pm only. I thought they would offer to make us something or keep something when we arrived about 10pm but no attempt was made. When we arrived we had to lug our heavy bags up the stairs with no help. My boyfriend and i couldn't get our door to lock and when he asked if somebody would show us, he was told 'no' and just to 'try again'!!!!
The main lounge and library were pretty and there were some lovely decorative features to the hotel but the lack of interest and help from staff was poor. We had an incident in the restaurant one night when the nightlight table candle set fire to our menu. Although the waitress was pleasant about it, we were left to eat our full 3 course meal at a table covered in ash!
I certainly won't be hurrying back to this hotel. It was expensive and you got the impression that staff weren't really interested in ensuring you would enjoy your stay.

Stayed April 2008
Helpful?
2 Thank bronte75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
durham UK
Level Contributor
55 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed 28 February 2008

This was a repeat visit to this fantastic hotel. It is a trip back to the far far past and we enjoyed being seeped in history.
Not a hotel for the professional or the perfectionist looking for faultless and 100% efficiency but if you appreciate our heritage this is a true gem.
We had the Catherine of Aragon room, fantastically atmospheric but with a large bathroom inc shower cubicle and flat screen tv which did not detract from the overall feel of the room.
The main building is a former hunting lodge of Henry VIII, allegedly, and latterly home to the local gentry and the Monk family who ran the West Auckland Brewery. The outbuildings, now extra rooms, were the brewery at one time.
The residents lounge is fantastic since they moved the public bar from the to the outbuildings. The old fireplace and beehive oven are now well displayed and the room is very pleasant and comfortable. Sadly it now lacks the facility of a bar and the makeshift counter and restricted stock lets it down. On the afternoon the efficient staff member had a pint of my choice brought quickly over from the bar but four hours later with a change of shift this was not on offer. They also ran out of the bottled beer I was drinking and displayed a take it or leave it attitude with the poor choice of alternative. Please get the bar situation sorted in this diamond of a room.
Food was very impressive as usual but staff are in need of experience, and supervision from someone who knows what to do. Also breakfast was great but with no seating plan a family of three were sent away until a table became free, very bad form.
There are ample tables available to cater but planning is missing. You can not dictate when people will arrive for breakfast and if they all come at once a plan would save the day.
All in all however we got what we wanted from this hotel, a feel of the old, worn, bent and crooked character of an authentic historical building. We will return.
Just for the record and to respond to scathing and untrue comments, the hotel is not in the middle of a housing estate, it stands just off the main A68 road which slices through the middle of the village of West Auckland. This village is a typical ex colliery community, very insular and engrossed in its own activity. It is not equipped for tourists and frankly the residents have no intrerest in such. That said however the place has its niches in history.
Just a few doors along from the hotel is the house where the serial killer Mary Ann Cotton was arrested before being taken to Durham Jail and hanged. She moved to WA in 1871 and within two years her husband, a lover, her baby and two stepsons had died . She became a carer to a man called Quick-Manning and married him. He was an Excise Officer for West Auckland Brewery, (Yes the Manor House Hotel). Suspicion mounted and led to her demise on the gallows on 24th March 1873. She was suspected of 14 or 15 murders in and around County Durham and in twenty years, 21 people close to her died prematurely....

West Auckland Football Club are recognised as the first winners of the World Cup. In 1909 they went to Italy representing England and won the Sir Thomas Lipton Trophy beating Swiss team FC Winterthur 2-0 in the final. Two years later they repeated the feat beating Juventus 6-1 in the final and retained the trophy. A copy is exhibited in the local Working Mens Club. Unfortunately the original was stolen in 1994 and never recovered.
West Auckland village green is purported to be the largest village green in europe.

  • Liked — Authentic historical
  • Disliked — unskilled staff
  • Stayed January 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank pinkplatypus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Essex, UK
Level Contributor
36 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 26 February 2008

I have stayed here a few times on business and I love this hotel. I would recommend staying in the outbuidings next to the main hotel, the rooms there are newer and really nice. The rooms in the main hotel are ok but very dated.

The hotel has a nice pool and fitness centre which are great for relaxing. The food is surprisingly excellent and not your usual Wetherspoons-like pub grub.

There are two bars/lounge areas with free WI-FI which is great but it would be better to have access in your rooms.

When I go back to Durham I will stay here again.

  • Liked — reasonable rates, modern rooms in the outside block, good food, leisure facilities
  • Disliked — dated rooms in the main hotel building
  • Stayed January 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank ashavor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
3 of 5 bubbles Reviewed 16 February 2008

My husband and I booked in for 1 night on a special dinner, bed and breakfast deal - it cost around £150.

We stayed in a standard room which was adequate but looked nothing like the photo's from the website. The room was small but clean. It had tea and coffeemaking facilites, TV (small LCD), and a shower and WC. The room had a temparature control on the wall but no air conditioning - our room was so hot and we only had a tiny window so we did suffer a little during the night from the heat.

I think I had kind of high hopes from looking at the website to be truthful - a romantic country house hotel, large rooms, spa facilities etc. It didnt live up to my expectations but it wasnt bad. The main building is an oldy worldy building with big open fireplaces and lots of character - our room was across the courtyard and into another building which had none of the main buildings charm.

We found the pool and spa are quite clean. There was only a few other people using it - a local family with their children. It didnt bother us but just be aware that the facilites are used as the local healthclub.

The resteraunt was a strange experience - a poorly decorated room which was a little cold. We asked to be moved as they sat us next to the open doorway which they refused to close as people wouldnt know where they were? Service was a litle slow - we thought this was maybe due to the fact that everone seemed to be on the same deal as we were and didnt seem to be tipping but once you did catch their attention the staff were pleasant and nothing to complain about. The food was good and well prepared and there was a good choice (sometimes with these deals there ends up being a limited menu).

Overall it was an alright place - I'd compare it to a well equiped Holiday Inn, I had just hoped for something more given the price and the lovely website photos.

  • Stayed February 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jadeyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Manor House Hotel

Property: The Manor House Hotel
Address: Front Street | The Green, West Auckland DL14 9HW, England
Region: United Kingdom > England > Durham > West Auckland
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in West Auckland
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Manor House Hotel 3*
Number of rooms: 35
Official Description (provided by the hotel):
The Manor House Hotel is a quintessential Jacobean grade one listed hotel, with 35 comfortably furnished and well equipped bedrooms, all offering free use of our Health Club. The Restaurant serves fresh, seasonal & local food to residents and non-residents alike. The hotel is also an ideal venue for weddings, conferences & events for up to 120 guests. ... more   less 
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Also Known As:
The Manor House Hotel Durham/West Auckland

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