We stayed for 2 nights, the second of which was a wedding at the same venue. On arrival the rooms were eventually made available to us minus the extra beds we asked for. Room was big/spacious and kept that very medieval feel which I liked, though you wondered whether the floor would give in with each step and it was quite clear the carpets are decades old. After an argument with reception for the beds to be brought up we were only really back for the wedding.
The guests arrived for the wedding and were left to wander around with no instruction from the staff. There was meant to be a punch reception but the trays were not handed out, they were hidden beside the venue room which people were asked to leave when they arrived.
I had to ask staff to pour a glass of wine for the bride and groom ~10 mins after they arrived and bottles of white were left to get warm out on the tables. The food was good, no issues here and there were a few good staff members who did perform well during the event.
Fast forward to the residence bar ~1am. A room full of hotel guests were told that there would be no more service because the night staff member had to prepare for a wedding the next day. The groom asked him about attending to the wedding guests he was currently supposed to be servicing and he shut the bar doors.
In order to keep people entertained, I fetched (the bride and grooms) nibbles from the reception room to give out to the guests in the residents bar- the same night porter was sitting in the (clean) room, he told me to get out or he'd have our drinks confiscated.
Swimming pool was lovely and the spa staff were nice but I could not recommend this place to anyone.
- Official Description (provided by the hotel):
- The Manor House Hotel is a quintessential Jacobean grade one listed hotel, with 35 comfortably furnished and well equipped bedrooms, all offering free use of our Health Club. The Restaurant serves fresh, seasonal & local food to residents and non-residents alike. The hotel is also an ideal venue for weddings, conferences & events for up to 120 guests. ... more less
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- Also Known As:
- The Manor House Hotel Durham/West Auckland