We booked a living social deal for my husbands birthday as the reviews were quite good! Nearer the time we checked the reviews again and were shocked to see some really bad reviews. As it was booked we decided to make the most of it. On arrival after waiting to be checked in we were given our keys. We found our room and were shocked to find it was dirty, the bed wasn't made, coffee cups and glasses were dirty and bins were full. We were on our way back to reception when the young girl on reception came running towards us with another key! When we eventually were shown the correct room it was as expected, nothing extravagant, old, but not too bad.
We had a 25 minute treatment as part of the deal and asked if this could be upgraded but were told this wasn't possible. Although short the treatments were good and staff friendly and professional. The pool etc was nice but again, nothing special.
Our evening meal and breakfast were nice, the restaurant was clean and nicely decorated. The rest of the hotel however was lacking in atmosphere and we returned to our room for an early night!
Luckily we had a surprise BBQ planned for my husband when we returned home as the hotel break was very average!!
- Official Description (provided by the hotel):
- The Manor House Hotel is a quintessential Jacobean grade one listed hotel, with 35 comfortably furnished and well equipped bedrooms, all offering free use of our Health Club. The Restaurant serves fresh, seasonal & local food to residents and non-residents alike. The hotel is also an ideal venue for weddings, conferences & events for up to 120 guests. ... more less
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- Also Known As:
- The Manor House Hotel Durham/West Auckland