We recently stayed here when attending a wedding. While the very negative reviews may be a bit over the top, I think they are closer to the truth than the glowing reports.
The divide between them seems to depend on whether the stay was in the main hotel or in the stable block. Unfortunately we were in the stables.
As we walked along the corridor to our room, the sound of pounding music became louder and louder. Our room was directly above a fitness room where an aerobics class was in full swing, making our floor vibrate. We went straight back to reception to ask for a different room, but the hotel was full, so we had to put up with it until it ended at 6.00.
The room itself was very shabby. The heavily artexed walls and ceiling, 'nicotine yellow' paint, curtains and lamp shades destroyed any character that a building of its age might have had.
The bath showed signs of various attempts to seal leaks around the tiles, with silicon sealant everywhere, but the gaps were simply to big to fill. The connection between the shower pipe and the bath taps leaked, leaving more water spraying around the bathroom than managed to find its way to the shower head.
The whole stable block seemed to have had a hard life since it was converted into rooms, probably in the 1980's, judging from the style of the decor and dated bathroom suite.
The problems with our room may have made us hyper-critical of other faults with the hotel - dead flowers in reception, out of order toilets, and a smell from the health centre gym which took our breath away. The only positive points were that breakfast was of a reasonable standard, and the catering for the wedding reception was good.
On checking out, the receptionist seemed keen to keep conversation to a minimum. I imagine that he has learned not to ask if guests from the stable block if there were any problems with their stay.
We would definitely not recommend this hotel. It is in desperate need of refurbishment. I am sure that we could have found somewhere much better at this price. I would rather have stayed in a well maintained, characterless budget hotel than be annoyed by almost every aspect of our stay at The Manor.
Rather than having a relaxing break we left feeling ripped off and relieved to be on our way home.
- Official Description (provided by the hotel):
- The Manor House Hotel is a quintessential Jacobean grade one listed hotel, with 35 comfortably furnished and well equipped bedrooms, all offering free use of our Health Club. The Restaurant serves fresh, seasonal & local food to residents and non-residents alike. The hotel is also an ideal venue for weddings, conferences & events for up to 120 guests. ... more less
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- Also Known As:
- The Manor House Hotel Durham/West Auckland