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“Visited Sunday 9th March 2014”

The Manor House Hotel Spa
Certificate of Excellence
Attraction details
Level Contributor
20 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
“Visited Sunday 9th March 2014”
5 of 5 bubbles Reviewed 10 March 2014 via mobile

Fantastic stay. The staff were all really friendly nothing was any trouble for them. They pride themselves on every minor detail been perfect of your stay.
Food was excellent with staff constantly asking if they could get you anything else. The place itself had fantastic character and plenty of charm. It was all spotlessly clean. The spa facilities was lovely very peaceful and tranquil with every detail thought of. Cannot wait to go back again hopefully soon.

Helpful?
1 Thank Emma S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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96 reviews from our community

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Date | Rating
  • English first
  • Any
English first
Durham, England, United Kingdom
Level Contributor
112 reviews
23 attraction reviews
common_n_attraction_reviews_1bd8 65 helpful votes
“Perfect wedding day”
5 of 5 bubbles Reviewed 27 February 2014 via mobile

We had our wedding at the manor house on the 29th December. We had decided years ago that we would eventually get married here because it has Henry VIII history and beautiful knights hall as the wedding venue. We decided 12 weeks before the day to get married which didn't leave a lot of time to sort things but the manor really helped in making a perfect day - thanks to Sarah Sutton and her team!!! The food was excellent and went down a treat, they had a menu for the young ones too. The location, the timing and the staff were spot on. There was no pomp and ceremony, just how we wanted it. Plenty of rooms available for family and friends, we stopped in the historic Anne Boleyn suite adding that finishing touch. Would recommend the Manor to anyone wanting a nice wedding venue

Helpful?
Thank Rob D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunderland
Level Contributor
15 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
“Spa day-living social deal”
4 of 5 bubbles Reviewed 9 February 2014 via mobile

A thoroughly enjoyable day spent by myself and my friend(her first spa day experience!)From initially phoning to book-after missing the booking deadline but still having my voucher honoured-the staff where courteous,friendly and helpful.The lunch was gorgeous(generous opinion of choices)and served by a very friendly young lady,the spa facilities where clean and well maintained,chosen treatments where fabulous and carried out by two lovely young ladies.All in all a most enjoyable experience and one it will hopefully be repeating!!

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Thank Alli B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
York, United Kingdom
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 6 helpful votes
“the worst hotel spa I have ever been to”
1 of 5 bubbles Reviewed 30 January 2014

i was really looking forward to a lovely pamper weekend with my daughter and from the moment we arrived to the moment we left it was a very unpleasant joke. The reception was slow and unhelpful, the staff looked shabby with bitten, dirty half polished nails, the key ring was a little plastic fob that was bound with sticky tape to keep it together....that was the standard throughout. we had booked dinner, they didn't have the reservation and couldn't recommend anywhere that we could eat. The pathway out to the car in the dark was dark unlit and slippy. The room was cold and draughty. Breakfast was served by staff in creased grey/white shirts, not very encouraging if the hotel think that standard is ok. When i rang to confirm our booking the week before i asked if we could organise other spa treatments, i was told no, very rudely and the time was 9.30 Sunday morning, no choice. I was glad because the massage was hopeless and the spa area was filthy around the pool it is grey and dirty. It was truly awful the entire experience.

Helpful?
4 Thank Vics L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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