My mum booked our stay in the family room for me my mum and my 5 year old daughter at The Grant Arms Hotel for 3 night stay through booking.com as we we're there from london due to my mums Dad had died so thw following day was the funeral a we couldnt get a room nearer to family in bolton as eveywhere was booked. My mum thought bed and breakfast was included but it seems on booking.com you choose it seperately wwhich was an extra £5 per person. After paying £149.00 for 3 people food should have been included. when my mum showed me the picture of the hotel I had told her I saw it on the website but kinda past it by as it didnt appeal to me. Well my gut feeling was correct when we took a taxi to the hotel the afternoon we arrived I said it looked like outside needed some work. Well the rest of the hotel on the inside proved me right. We went through the narrow doors which we're close together and struggled with our luggages. We we're given our key for room 1 and told where to go. As we struggled up the stairs with all our bags we went into the room. It didnt look to bad at first until we settled down and noticed a few issues. A damaged draw at the dressing table, a huge hole behind the pillows behind the double bed on the wall the size of the hole my hand could fit into. Wallpaper patched together like patch work at at the side of the bunk bed. The toilet handle was falling apart each tim you tried to flush the toilet, and cobwebs hanging from the ceiling when you firat walk in draft coming from the old fashioned windows. When we went downstairs that evening my mum spoke to the lady who checked us in about the hole in the wall and we was told that she knew about the hoke in the wall and it was from the moving of the furniture in the room, my thing is if you know about the hole why not fill it not cover over it with pillows an expect no one to see it.
So she offered us a different room I had already said to my mum to start looking for somewhere else to stay nearer to the rest of the family because it was inconvenient due to distance and finding faults with where we was staying was off putting. We we're moved next door to room 2 where once again seemed like a nice room with a leather bed and bunk bed by the window. My mum found another hole in the wall but not as big as the one in room 1. The first thing I noticed was the stains on the carpet which needs a good cleaning. Torn wall paper, tv wasnt working we had to get the recepionist to sort it out for us which she tried 2 different tv's from 2 different rooms she finally got one working. The bathroom had damp on the celing, floor tiles uneven, missing tiles behind the sink. There was a big wooden door on the wal which I thought was a cabinet....when I opened it there was a big wood board with a big gap with what looked like a window it was strange. Yesterday morning at the reception as we ga e back the key because we we're going to be out for the day we was approched by the owners big dog was cute but not something you see in hotwls as far as im concerned. Yesterday we got back very late and gad to enter through the pub we we're directed up some dark stairs which was dangerous as ww had a 5 year old with us leading up a stairs with no light. The bar guy shon a small light so we could figger out the stairs. When we went up and rang the bell and no one answered so I rang again as we need to collect our keys it was a long day. Rang again no one appeared to be awake I called out still nothing. I went back downstairs to the bar and had to get one of the guys to help us out and he helped with getting our key.on my way down the stairs I almost fell as it was so dark I couldnt see my way down (no lights). When we went back to the room it had been cleaned smelt fresh, the beds had been done but no fresh new towels the same one s that had I would never recommend this hotel to stay in unless you had no choice.
- Official Description (provided by the hotel):
- The Hotel Wing provides 14 beautifully appointed en-suite bedrooms. Color television, Free wifi, Direct dial telephone Tea and coffee making facilities Hairdryer iron and ironing board available on request. ... more less
- Reservation Options:
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- Also Known As:
- The Grant Arms Hotel Ramsbottom, Greater Manchester