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Review of Burnside Cottage

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Very good
4 reviews
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Holiday Rental House -
2 Bedrooms, 1 Bathroom, Sleeps 5
Brora, Scottish Highlands, Scotland

Reviews from our community

Very good - based on 4 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
English first
London, United Kingdom
1 review
“Housekeeping, really?”
Reviewed 2 May 2018 for a stay in April 2018

I was the guest of people who booked this. I would personally not book this after this experience. It was horribly unclean, had to wash out cupboards so we could put our food in; wash their plates, utensils, etc, we had to vacuum the place it was so dusty, towels had wildlife in it! On arrival Heating was on but other fridge was off for dairy products, good job it was cold outside- left stuff in bags outside. One brief intro at the beginning and didn’t see owners even when we left - their house was so near. Total lack of interest in their guests or needs or just to see if everything was ok. We had to phone them about the heating - heating controls in owners home, left message got back to us next day.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
3 May 2018
After reading this review, we are utterly shocked, as after 8years of successful renting we have never received anything but praise and positive feedback, with many guests coming back year after year, we feel if you had spoken to us at the time of your stay about the issues you had, we would have done everything in our power to have rectified the situation, we are on hand most of the time for guests to approach us, with questions or problems they may have at the time, we are saddened we have had a negative review, but we will strive as we always have to make guests stay an enjoyable experience regards Lynne
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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