Stayed one night with 2 rooms despite poor reviews. Upgraded to the best rooms on arrival one being the Terracotta reviewed previously. Room cold on arrival. Was not going to eat there due to poor reviews but as it was late decided to. Big mistake, food is much below par compared to the rooms.(Breakfast good though) Staff did remove the cost of 2 meals and a chance to speak properly to the manager over a wee dram later made it clear they know there is much room for improvement. I might be back so please...
Find out when guests will arrive and warm up rooms before. Clean up the rubbish behind the Hotel that is visible from the upstairs rooms. Tell guests which dining room tables are the warm ones. Sort out the menu and make sure it properly reflects the area and something you can be proud of. Make sure everything that is supposed to be in the bedrooms really is and it works. Sort out the draughty lounge. Find out why tobacco smoke is drifting in to the hotel. I suspect it was from behind the kitchen. The basis of a very nice place to stay and I wouldn't let any of the above put me off coming back because I fully expect that these comments will be dealt with.
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- Also Known As:
- Hotel On The Loch
- The Lodge On Loch
- The Lodge On The Loch Onich, Scotland