We booked a room at the Lodge on the Loch, and the rooms on the website looked ok for the price. When we arrived, our initial impressions were of setting foot in an old people's home rather than a hotel, functional arm chairs and plastic flowers in the reception. But the helpful Leon showed us to our room on the ground floor.
As we weren't paying a great deal for our room, I didn't have high expectations, but the room was pretty disappointing. The twin beds didn't have matching bedlinen, and sagged and creaked when you sat down. The decor was pretty dreary as well.
Our real problem started when we decided to go out. My husband went to the window to check it was closed, and discovered that the latch to close the window was missing. As we had valuables in the room, which was on the ground floor so anyone could get in, we weren't happy with this. We went to Reception to seek help. The receptionist didn't really have a solution, there were no other rooms available, and the only solution was to put our valuables in a small room on the first floor. We declined this and asked to talk to the Manager. This was Leon, who didn't think we had a problem, and said that people around here were honest and had never had any issues with theft. That may be true, but as paying hotel guests we believe we have the right to have a secure room. His solution was to drill a screw into the window from the outside. Not that secure, one screw that could easily be undone from the outside.
We decided to leave the hotel and explained our reasons. We requested a refund and were told that we would have to request this from the owner, who is in China! Despite several emails to the email address Leon gave us, we have had no reply and no refund.
We understand that this area of Scotland is safe and it probably is ok to leave belongings unsecured in your hotel, but were disappointed in the lack of empathy for our request, and the lack of response to our many requests for a refund. We wouldn't recommend this hotel.
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- Also Known As:
- Hotel On The Loch
- The Lodge On Loch
- The Lodge On The Loch Onich, Scotland