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“Great break away”

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Erskine Bridge Hotel
Ranked #1 of 1 Hotels in Erskine
Ayrshire
Level Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Great break away”
Reviewed 21 February 2014

Stayed overnight on a deal with a friend and couldn't have enjoyed it more. Everything went smoothly from check in/checkout and in between was brilliant. Rooms were spotlessly clean and with fluffy robes wine and chocolates in deal equals 2 happy bunnies. Staff are all pleasant friendly and helpful. Special mention to Derek in bar for his cocktail skills, bar food was tasty and quite a good selection. Used the swimming pool etc and only complaint was that water was quite cold.Went to restaurant at night and must say the food was excellent and was pleasantly surprised. Enjoyed a full cooked breakfast in morning good selection of hot/cold foods with staff bringing fresh tea/coffee to table when required. All in a very enjoyable break and would definitely return.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Heatherjgray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
erskinegm, Front Office Manager at Erskine Bridge Hotel, responded to this review, 22 February 2014
I was delighted to read your review of our hotel today and can only thank you for your kind comments. We have a fantastic team of staff who work tirelessly to provide our guests with a friendly and enjoyable experience each time they stay with us.

We very much look forward to welcoming you back at Erskine Bridge Hotel & Spa.

Many Thanks,
Irene Mitchell,
Front of House Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Aberdeen, United Kingdom
Level Contributor
45 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 19 February 2014

Booked hotel mainly for car parking whilst on holiday and flying from Glasgow. Good quality hotel in lovely location. Enjoyed walk along river clyde before flying. Price did not include breakfast but cost was minimal and excellent value. Very clean with friendly helpful staff. Advertised shuttle bus no longer available but hotel provide courtesy taxi to and from airport so exceptional value. Cost of room, breakfast, parking and transport to and from airport was cheaper than just parking at any of the car parks. Only criticism was the colour of the walls in the corridors, looked like war surplus but didn't detract from stay.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
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Helpful?
Thank andrew c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
erskinegm, Front Office Manager at Erskine Bridge Hotel, responded to this review, 20 February 2014
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. Our staff take great pride in their work and very much appreciate your feedback.

Thank you again for staying with us and we look forward to welcoming you back again soon.

Many Thanks,
Irene Mitchell,
Front of House Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
89 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 17 February 2014

I took my daughter here for her 30th for a spa overnight break. We managed to get a really good deal from Groupon. We had a lovely room (thankfully not too close to the lifts as I have read comments on here with regards to the noise) with a brilliant view of Erskine Bridge. My daughter had a few treatments in the spa from Yvonne who was fantastic and very friendly. The only downside was that they had a problem with the pool and they were waiting for a part (it happens I suppose) which made the pool absolutely freezing but for what we paid for the break we couldn't really complain! I would go back if I got another groupon deal.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Misscotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
erskinegm, Front Office Manager at Erskine Bridge Hotel, responded to this review, 20 February 2014
I was delighted to read your review of our hotel today and can only thank you for your kind comments.
Please accept my apologies for the maintenance issues that we have been experiencing with our pool, our engineers are working on the repairs today so hopefully this issue should be resolved by your next visit.


We very much look forward to welcoming you back at Erskine Bridge Hotel & Spa.

Many Thanks,
Irene Mitchell,
Front of House Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 February 2014

The hotel has very poor service, rooms are very dated only good thing about it was the view at night. The tv in the room only had channels 1-5, shower head was broken, wallpaper peeling from the walls and could really be doing with some fresh paint. Then there was the service, booked into the restaurant for dinner after taking our drink and food order, 45 mins and 2 reminders later we still hadn't had our drink, baring in mind there was only 5 tables being used and 4 staff members floating about. Our main meal which was steak arrived before our drinks. Then had to wait another 5 mins for steak knife and a further 5mins on the pepercorn sauce. It took a trip to reception before we got our drinks. The reception and management staff were very apologetic even offering a free over stay (date of my choice) It was my 1st time staying here and I definitely will not be returning not ever for the free night they offered

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank broxii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
erskinegm, Front Office Manager at Erskine Bridge Hotel, responded to this review, 20 February 2014
Thank you for the review of your stay at the Erskine Bridge Hotel and Spa. Please accept my apologies for the problems you experienced both with service & your accommodation.
We are currently in the process of replacing our televisions & carrying out remedial repairs to our rooms to improve the issues that you highlighted.
I believe that our Restaurant Manager spoke with you regarding the issues you had at dinner & thought that he had helped to resolve your complaint at the time, I do apologise that this is not the case.
I hope that you will take up the offer of a complimentary stay to give us the chance to show you that we can offer a much better service,

Many Thanks,
Irene Mitchell,
Front of House Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Erskine hotels

Erskine, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 10 February 2014

My fiancé and I booked in here for a night away from the kids to just relax. The décor is horrible really needs to be brought up to date!!!! The walls on our floor were a horrible green colour and the tartan carpet is thread bare in some spots. The room was basic but we didn't expect anything spectacular at the price we paid.
Used the spa/pool area went in to the steam room then walked out into the pool area and almost went into cardiac arrest due to the cold. I did try to go into the pool but felt as if I was being stabbed because it was sooooo cold.
We didn't have food as we had booked into a local pub for dinner. I would come back just for a night away from the kids but I think next time we might just book somewhere in Glasgow, which is a shame as the hotel has so much potential.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank mamabear1872
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
erskinegm, Front Office Manager at Erskine Bridge Hotel, responded to this review, 20 February 2014
Thank you for reviewing your recent stay with us at Erskine Bridge Hotel and Spa and for choosing to stay with us. Please accept my apologies for the problems you experienced with our leisure facilities. We have been experiencing some problems with the heating system for the pool area & are currently awaiting parts to make the repairs possible.
We are also carrying out a program of remedial works to public areas & rooms to improve areas which may seem tired.

I hope that you will give us another chance to improve your opinion of our hotel.

Many Thanks,
Irene Mitchell,
Front of House Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 February 2014

Stayed at this hotel for my fiancé birthday. We booked through great deals offer. The hotel dated and the bar area is like something you would find in Benidorm. We arrived at 2pm our room wasn't ready. When we did check in. Not one smile from staff front of house. She gave us key card didn't tell us what time check out was, where the spa area was what time breakfast was and what time. Went upstairs to a corridor that looks like something from the shinning. As part of the deal there was wine included. The wine I selected wasn't in room I had to go downstairs to change it because the telephone in the room had been pulled out the wall and we couldn't get it back in. I asked for an iron for my finance at reception and thy said they would put in room. Came back to room to find an old iron board and an iron that was a hazard the bottom was broken with wires hanging out. Because no one told us what time breakfast was I used mobile to call reception to ask for breakfast times and check out times. When we did check out still no friendly warm staff asking how our stay was!!! It's the little things that counts. This hotel needs to sort it's self out. A facelift and staff trained in customer service. How it gets away with calling itself a 3 star cosmopolitan hotel Ill never know!! :(

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Twinnies20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
erskinegm, Front Office Manager at Erskine Bridge Hotel, responded to this review, 20 February 2014
Thank you for the review of your stay at the Erskine Bridge Hotel and Spa. Please accept my apologies for the poor level of service you received at check in & check out. Guidelines on the information that should be given to guests at check in & customer service have been reissued to all reception staff. The maintenance issues with your room have been repaired but it is regrettable that we were unable to remedy this during your stay. We very much appreciate your feedback and will use it to ensure the same does not happen to any other guest.


Many Thanks,
Irene Mitchell,
Front of House Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Luton, United Kingdom
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 8 February 2014

We book at last minute break to the Erskine Bridge Hotel using British airways for New Year's Eve! The hotel itself is really quite nice and offers a lot to its customers! The staff are ever so friendly, helpful and welcoming and this is also the case with the 'spa' facility staff at the hotel too.

The bedroom was spacious however we did feel it was due an upgrade; who doesn't have a flat screen television these days? In addition to this the bathroom was quite basic and a bit dull!

The hotel is situated in lovely hillside grounds however we believe that car hire is essential in order to visit the city at ease and other sites! I personally wouldn't recommend taking the bus from the airport- it takes you through some very off putting estates that make your stomach churn!

Breakfast is full English/Scottish and it is as much as you can eat- what a bonus! Obviously we could only manage one plate! Also the bar food is of a very high standard and well worth the price! The bar staff are lovely!

We took full advantage of the pool and steam room facilities on offer on New Year's Day! It's great that guest can use it free of charge! The pool is clean and gym area is very up-to-date.

For us, the only downside was the other guests! It's a shame that hotels can't assess potential guessed prior to booking as I'm sure the management wouldn't intend to accept such loud, unruly 'commoners' that we had to share a floor with!

Finally, the lift didn't work so we had to use the fire escape to get to and from our room. This got a bit wearing towards the end of the trip!

All in all a lovely weekend away for New Year's Eve and we would recommend it to others!

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ldt1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
erskinegm, Front Office Manager at Erskine Bridge Hotel, responded to this review, 20 February 2014
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed our breakfast and leisure facilities and that you feel you received great service. I am sorry that your were disappointed with your room. We are currently in the process of replacing our older televisions and carrying out remedial works to our rooms, so hopefully on a future stay you will find these facilities improved. Please also accept my apologies for the lifts being out of order for an extended period, which was due to a limited repair call out service over the festive period.
Our staff take great pride in their work and very much appreciate your feedback.

Thank you again for staying with us and we look forward to welcoming you back again soon.

Many Thanks,
Irene Mitchell,
Front of House Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Erskine Bridge Hotel

Property: Erskine Bridge Hotel
Address: Riverside, Erskine PA8 6AN, Scotland
Region: United Kingdom > Scotland > Renfrewshire > Erskine
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Erskine
Price Range (Based on Average Rates): £
Hotel Class:3 star — Erskine Bridge Hotel 3*
Number of rooms: 177
Reservation Options:
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Also Known As:
Erskine Bridge Hotel Renfrewshire

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