We overnighted at The Buckley Arms whilst we were exploring the area, the location was good and just what we expected. The hotel itself looks good from the outside having undergone a recent repaint. We received a reasonable welcome and the check in process was straightforward enough. We also had a good nights sleep - and the breakfast was very nice. If only I could leave it there - but unfortunately there were some issues.
Firstly - we had somehow booked the room without breakfast. I'm not sure how we managed this as we had understood that breakfast was included. So we got the ball rolling by having to pay an extra £5 per head just to get something to eat in the morning. I don't object to the price - but given that the place is in the middle of nowhere - there is no realistic alternative but to get breakfast in the hotel. Cynically, £5 felt pitched just right for most people to cough up without too much protest.
The building had real potential, but it didn't seem to be looked after very well internally. Our room was dirty - the doilies on the bedside cabinets had tea stains on them as did the adjacent wall. The wallpaper was peeling off badly above the bed, and the tops of the skirting boards were dirty. For some reason the door to our bathroom was entirely glass and directly opposite the door into the room. If the room door was opened whilst someone was in the bathroom the frosted glass would give very little privacy from the landing.
Upon settling into the room we flicked through the hotel information booklet and were astounded to see some of 'offences' for which the hotel would levy you a charge. If you brought in your own food or drink you would be charged £10 per person, per item consumed per day! Apparently their licence does not permit consumption of your own food and drink on the premises - but last time I checked you did not need a licence to eat a Boots sandwich in a hotel room. This could be the most expensive meal deal you've ever bought! How they determined what you had eaten was unclear - I could only assume that they went through the bin in the room. That being the case we made sure we threw away some wrappers we had in the car from the journey in the bin outside. There was also a five pound charge for removing anything from the breakfast room to eat later - although why this was half the price of eating something you had brought in yourself is anyone's guess. I will attempt to upload a picture of the welcome notice so you can see for yourself.
The tea and coffee facilities in the room were very welcome, and the cups, kettle etc were very clean. However we did find that our packet of biscuits had been open already and one had been removed. Presumably the staff do not check for this.
Finally, breakfast itself was good - the only downside being the dead bird surrounded by flies on the patio outside the dining room. You couldn't miss it whilst you were waiting for the toaster.
In summary - the location / building had real potential. If the rooms were properly cleaned we would have given three stars. If breakfast was included and there wasn't the series of laughable surcharges our rating would have been higher still -I don't appreciate being treated as a cash cow. Having read another review on here of someone's credit card being retrospectively charged we were very wary of these extra charges - disposing of rubbish outside etc and this really should not be necessary in a decent hotel.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Odigeo and Agoda so you can book your Buckley Arms Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Buckley Arms Hotel Dinas Mawddwy, Snowdonia National Park