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“Amazing staff”

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Holiday Inn A55 - Chester (West)
Ranked #2 of 3 Hotels in Northop
Reviewed 13 April 2014

We booked late for Xmas party night, Literally that day! The organization staff were amazing, made us feel welcome. We were a party of two, didn't feel out of place, fitted in great, bar staff so friendly, kitchen staff waitresses etc straight through to breakfast, were so efficient, had a great time, food, drink great. Room lovely and clean.

Nothing too much trouble so friendly we can highly recommend.

  • Stayed: December 2013, travelled as a couple
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Thank ATST4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHEUK_Response_from, Owner at Holiday Inn A55 - Chester (West), responded to this reviewResponded 15 April 2014

Dear ATST4

Thank you so much for being so complimentary about your visit to our Christmas Motown Party Night on the 21st December last year

I am delighted that you enjoyed your evening so much and were so full of praise for all my staff

As an aside we have , today , started advising all our regular Christmas users as to this year's content and programme and I am happy to confirm that you will be included in this communication

We look forward to welcoming you back to the hotel

Many thanks again

Sincerely

Tony Horsfall - Director

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318 - 324 of 520 reviews

Reviewed 3 April 2014

The staff were lovely, the room was clean and the bed was comfy. Hairdryer, iron, ironing board and other useful things were provided. The room did have a strong air-freshener perfume smell which gave me a bit of a headache so I had to open the window for a while. There were tea making facilities in the room but the inside of the kettle was lined with a dark brown substance which came off when rubbed gently (scale?), so we didn't use it. The decor was slightly dated (especially the bathroom) but certainly not dirty.

Room Tip: We noticed the lift makes a loud noise (like a doorbell) and were glad that our room wasn't righ...
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  • Stayed: March 2014, travelled as a couple
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Thank Adele B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHEUK_Response_from, Owner at Holiday Inn A55 - Chester (West), responded to this reviewResponded 4 April 2014

Dear Adele

Many thanks for your generous comments about our lovely team , the cleanliness of our guest rooms and the comfort of the bed

Your kindness in sharing your observations is very much appreciated

I do look forward to welcoming you back in the near future

Yours sincerely

Tony Horsfall - Director

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Reviewed 26 March 2014

The hotel itself is a little dated but is clean and the beds are extremely comfortable with lovely clean linen. The staff were extremely friendly and interested in why we were visiting Deeside. Ideal location to access Deeside. Despite being next to the motorway it is very quiet. Easy to find.

Stayed: March 2014, travelled with family
Thank tjsk8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 February 2014

We turned up late and tired - staff were friendly and helpful - our room was spacious and clean, but as soon as we settled for the night we were aware of a thundering noise outside. We looked out the window where we saw four large industrial fans in housings that turned all night. We hardly had any sleep and our daughter had an audition that day and Chester University. When I paid for the room, I was asked how it was and I said okay the room was good but we were kept awake all night by the fans. She just shrugged and said 'oh' and that was it. We definately would not stay here again. My advice is - the rooms are good but find out where your room is and have one the other side of the building.

Room Tip: Find out what side the fans are and choose a room the other side of the building
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  • Stayed: January 2014, travelled with family
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1  Thank Julia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHEUK_Response_from, Owner at Holiday Inn A55 - Chester (West), responded to this reviewResponded 14 February 2014

Dear Julia P

Thank you for your recent review further to your visit to my Hotel on Friday 17th January.

It was kind of you to comment upon the friendly staff that you met on your arrival just before midnight. I was delighted that you found your room to be spacious and clean.

However I am extremely sorry that your sleep was disturbed by the external air-conditioning unit below your room. The unit is scheduled to be switched off every evening and I will investigate as to why this did not happen on the evening of your stay.

I note that you are an IHG Rewards member and will be familiar with the standards provided by the company's hotels. With this in mind, may I trouble you to contact me personally should you be returning to Chester and I will be delighted to make the appropriate arrangements on your behalf.

Many thanks again.

Tony Horsfall
Owner Holiday Inn A55 Chester West

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Reviewed 24 January 2014

It was a nice place to stay. Staff was helpfully and friendly. The reception was clean and tidy. Rooms were clean, had everything you need in their. It was nice and quiet. It was easy to find the hotel. would come back again and tell people about the hotel if they were staying in the area.

Room Tip: The hotel and rooms were clean. would say stay at the hotel
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  • Stayed: January 2014, travelled solo
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Thank loveyou l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2014

Chain hotels can be unremarkable but the staff here make a difference to this well priced holiday inn. Would recommend for business and as base for exploring the area. Small problem with room was immediately sorted with very good humour. Thank you!

  • Stayed: November 2013, travelled with family
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Thank guernseyone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 December 2013

Arrived at 2am after Irish Sea crossing and received a professional quick reception. Small-ish room with two double beds but we were only staying for some sleep before continuing on a long journey so no complaints for the £45 room rate. Clean bathroom and lovely quiet night's sleep at the back of hotel. Room nice and warm in the morning. We didn't stay for breakfast but quite a few guests were. I would stay again in the same circumstances.

  • Stayed: December 2013, travelled with family
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Thank Bosker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn A55 - Chester (West)

Address: Westbound A55 Expressway, Northop CH7 6HB, Wales
Phone Number:
Region: United Kingdom > Wales > North Wales > Flintshire > Northop
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Northop
Price Range: £48 - £112 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn A55 - Chester (West) 3*
Number of rooms: 56
Reservation Options:
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Also Known As:
Holiday Inn a55 - Chester (West) Hotel Northop
Holiday Inn Northop
Holiday Inn Chester
Chester Holiday Inn
Holiday Inn A55 - Chester (West) Northop, North Wales

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