We stayed in the Alpenhof for 5 days in July. The food was plantiful and of a very high quality. The rooms were clean and adequate. The waiters in the Restaurant were helpful and delightful. So why the 1 star rating ? Entireley because of the attitude of the Manageress. She was dictatorial and arrogant. She showed no warmth towards us and there was no hint of a genuine welcome. Our, very experienced , Tour Manager needed to remind her that " we booked into a Hotel, NOT a prison!" . A shadow was cast over a lovely holiday by the Manageress's demeanour. I am not an expert in the Hotel trade, but I should have thought that , important as organization is, HUMAN RELATIONSHIPS ARE EVEN MORE IMPORTANT !! - What a shame!!
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