This hotel is really very strange with its values on customer service. It wants to be a 4 star hotel but falls short with its heavily staffed inneficiency.
We were a party of six who had each booked a car from the hotel. On arrival at the airport the car rental company had no record of any of our bookings. We had a long wait at the airport while it was sorted out and when we eventually got to the hotel there was hardly an apology from reception.
The week before our arrival I phoned the hotel to ask for a sheet and blanket because I am allergic to duvets. On going to bed we found that it had not been done. A complaint the next morning was met with a yes, it was noted on their computer but weren't really bothered.
The amount of staff was really quite amazing but they were so inneficient. Orders hardly ever
correct at the first attempt. A tray of six drinks was completely spilt all over one of our friends. The waiter thought it was quite amusing but not much of an apology. Not even a complimentary round of drinks!!
We had a bad drain smell in our bathroom that spread into the bedroom. I complained but nothing was ever done.
In my opinion this hotel is well overpriced. The rooms are small, the little balcony a joke and a lack of privacy. It is really a hotel for functions and corporate purposes.
We ate in the restaurant the first night but it did not warrant any further visits. The Island is well stocked with good restaurant's.
I would not go back to this hotel.
On a good note the staff were very friendly and the hotel very clean and tidy.
- Official Description (provided by the hotel):
- The Farmhouse is a family-owned boutique hotel with a rare and wonderful mix of qualities - country house character blended seamlessly with the highest standards of contemporary comfort and design. Lovingly restored from a 15th century farm, the hotel combines the warmest of welcomes and exceptional service with award-winning cuisine and luxurious accommodation. Set in extensive grounds amongst the scenic Guernsey countryside, just minutes from beautiful sandy beaches, spectacular cliff walks and the island's busy capital, The Farmhouse provides the perfect destination for short breaks and walking holidays. ... more less
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- Also Known As:
- Farmhouse Hotel Guernsey
- The Farmhouse Hotel Guernsey/Saint Saviour