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“A strange Place”

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The Farmhouse Hotel
Ranked #1 of 2 Hotels in Saint Saviour
Certificate of Excellence
Heathfield, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“A strange Place”
Reviewed 30 August 2014

This hotel is really very strange with its values on customer service. It wants to be a 4 star hotel but falls short with its heavily staffed inneficiency.
We were a party of six who had each booked a car from the hotel. On arrival at the airport the car rental company had no record of any of our bookings. We had a long wait at the airport while it was sorted out and when we eventually got to the hotel there was hardly an apology from reception.
The week before our arrival I phoned the hotel to ask for a sheet and blanket because I am allergic to duvets. On going to bed we found that it had not been done. A complaint the next morning was met with a yes, it was noted on their computer but weren't really bothered.
The amount of staff was really quite amazing but they were so inneficient. Orders hardly ever
correct at the first attempt. A tray of six drinks was completely spilt all over one of our friends. The waiter thought it was quite amusing but not much of an apology. Not even a complimentary round of drinks!!
We had a bad drain smell in our bathroom that spread into the bedroom. I complained but nothing was ever done.
In my opinion this hotel is well overpriced. The rooms are small, the little balcony a joke and a lack of privacy. It is really a hotel for functions and corporate purposes.
We ate in the restaurant the first night but it did not warrant any further visits. The Island is well stocked with good restaurant's.
I would not go back to this hotel.
On a good note the staff were very friendly and the hotel very clean and tidy.

Room Tip: All the rooms seemed small and did not offer too much in the way of privacy. However one of our frie...
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  • Stayed August 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
3 Thank JohnRM8899RT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (127)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Southampton, United Kingdom
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 29 August 2014

Just returned from holiday in Guernsey where we stayed at the Farmhouse Hotel. The accommodation was excellent, the food likewise and the staff could not have been more helpful. We had a meal in the restaurant on our first evening but decided to go into St Peter Port for our second evening as we felt the food was a bit pricey. Big mistake, inspecting the menus of a number of restaurants and gastro pubs in St P P, the prices were on a par or greater than The Farmhouse and when we ate, the food and service was inferior to the Farmhouse. For our third evening we went back to eating in The Farmhouse but in the bar, (where prices were the same as the Restaurant) , the food was again excellent and the portion size was generous. Would recommend to anyone but make sure you take your Sat Nav as we found it difficult to find even though close to the airport. No we weren't bothered by aircraft noise.
The trip was a gift from our children for our Golden Wedding Anniversary. Perfect
Barry Head

Room Tip: Only fifteen to choose from, ours was excellent even though situated over the bar, no idea what the...
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  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Barry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
169 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 28 August 2014

We stayed here for 4 nights in July instead of going abroad. The weather was sunny and the hotel was set in lovely ground right in the middle of the island. We booked a suite which was beautifully decorated and even had a small balcony overlooking the hotel outdoor pool. We ate in the restaurant a couple of times and also ate in the outside bar area in the sunshine. The local bus stops right outside the hotel, so no need for a car, and it took us right into St Saviour where you can catch island touring buses. Good location for a quite retreat and a very popular restaurant with the locals and holiday makers.

Room Tip: If you can, opt for the suites.
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  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Vee50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southampton, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 23 August 2014

Myself and my partner booked a w/e stay at this hotel because of the lavish photographs and description in their online brochure. We were met by the manager Francesco who was very polite and helpfull. The hotel is very clean and all the staff were polite. I do have a couple of issues though. One of the main reasons we booked the hotel was the swimming pool in the photographs it looks very peaceful and idyllic it was a lovely summer week end and we looked forward to lazing by the pool. The trouble with this place is it is also a busy restaurant and Saturday and Sunday lunchtime the place was packed. The people and their children that were having lunch were dinning outside and monopolizing the pool the surrounding tables and most of the garden furniture. The place resembled Butlins rather than a 4 star hotel, with children screaming and jumping in and out of the pool rather than the idyllic retreat the place is advertised as. There is a large sign along side the pool saying that it was for the sole use of residents after 3.00 pm but neither the staff or the customers took any notice of it. On our first night staying at the hotel we decided to dine in the restaurant the service was very slow as there was a function in the main dinning room. I ordered a Rack of Lamb and considering it took nearly an hour to arrive consisted of 4 small lamb cutlets that were virtually raw. The following night we ate in the restaurant and I had a well done burger!
The hotel is a lovely but it is also a busy restaurant and function venue, it is very expensive and if you are looking for a quite retreat to unwind this is not the place. My total bill for the week end was over £550, the rooms were nice but the food is only average I dont think it represents value for money and I would not return.

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank charlesbrownauto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
72 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 16 August 2014

I am not sure whether the Farmhouse is trying to be a cosy boutique hotel or a high end service led hotel. In either case I don't think it works and it is expensive for what you get.

The hotel has a nice rear garden which contains a pool and the grounds are large with sunbeds in various places, so you can get away from the pool if its busy with swimmers and people have drinks/ food around it.

The room we had was well furnished. Had a good walk-in shower (no bath) and a good sized TV with Sky (inc Sports but not movies). Bed was comfy. Room was OK in size but not great.

In our room during the night we were woken by a grinding noise, which lasted a few seconds then reappeared every few minutes. This kept waking me up,. In the morning I mentioned this to the front desk and there was no apology. The comment I got was “are you in room 3, because if you are its probably the cooler for the beer and if I turn it off then the beer will be warm“. Certainly not the response you expect from a 4* hotel. I said that I was not in room 3 and would someone go and look at it whilst we were out. However that night the same noise appeared and we didn't get much sleep. We mentioned it again on check out and got a muted apology.

One evening we had a casual dinner in the bar (note: the only draft Ale was off). My wife had fish and chips - which were OK. I would say the ones at the Cobo Bay Hotel were better. I had the burger, which again was average. The food was put on the table and both waiters disappeared before we were able to ask for condiments and sauces. I had to go after them. Once we had said that we didn't want desert we were given the bill, without asking for it as we were in the bar and wanted another drink.

The breakfast options are good and well cooked, I had the Eggs Benedict one morning and the full English the next. Both were good, although am not a fan of the homemade baked beans.

This is an expensive hotel and from my experience it was disappointing from a service perspective and the quality of the food. If you compare the price of a night here to say The Pig on the Beach at Swanage, they are similar but the Pig is miles ahead of the Farmhouse.

  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank kevingbell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 August 2014 via mobile

Facilities, rooms, location, food, & staff excellent! Good stay apart from Friday 01st August '14 when Vicky Pollard and co moved in for a wedding and stayed in rooms 4 &10. Firstly they took up a table in the nice restaurant and sat there like it was a pub eating sandwiches and drinking coke, this hotel has a bar with adequate tables for waynetta and pollard to do this instead of using space in the restaurant for people who want to enjoy a meal, we had to eat our evening meal in the corridor outside the restaurant, we had been here all week and they are here for a tacky wedding. Then they decided to talk loudly in the corridor near to our room at various stages of the night about hair and various other pointless issues. If they had a brain cell between them they would of figured out that talking quietly in one of their rooms would of been better and less selfish. On Sat morning, 02nd, they did this again early in the morning, talking outside their rooms instead of in them, the poor other guests trying to lay in and enjoy themselves, particularly families with children. The staff said we were not the only ones to complain about their behaviour as children were woken up in the night, the staff apologised and said they would be talking to them about this. This hotel should stop the function bookings, it's a nice hotel not a cheap premier inn for this sort of trash!

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank AndyGardiner1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford, England, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 30 July 2014

Well what a weird experience it was staying here for 5 nights. The hotel certainly looked nice & the room was good but things quickly deteriorated from there. We arrived on Sunday afternoon to the promise of a Sunday roast from the hotel manager Francesco if we ate in the restaurant that evening. Unfortunately no one had told him they don't do roast dinners on a Sunday evening. Mildly annoying but no big deal we thought.
On our first morning we had not been up long (09:30am & still undressed!) when the hotel maintenance thought it would be a good idea to start cleaning the balcony area & glass windows (see enclosed pic) of our hotel room!
On the Monday night we got back to the hotel late & decided to try the bar food as the hotel was quiet. So we ordered 2 burgers at 8:50pm. At 10:10pm 2 burgers arrived. They were raw. Perhaps the chef had the oven on at room temperature I thought. So bearing in mind we'd already waited 80 mins for 2 uncooked burgers we decided to retire to our hotel room instead of risking food poisoning/death by boredom.
The manager Francesco invited us to have dinner in the restaurant the following night as compensation we asked him if the same chef would be cooking our meal. Francesco replied that it would indeed be the same chef so we politely declined on health grounds. As the hotel hosted a local birthday party for a load of teenagers on the Tuesday night we were further relieved we didn't risk the restaurant.
So after a rowdy party downstairs Tuesday night we thought we might sleep in a bit on Wednesday morning. So when 3 electricians started chatting outside our balcony at 09:00am (see enclosed pic) we knew it was time to get dressed & go out. I remarked to my partner how clever the hotel was to make sure they don't have the guy with the water hose working outside your room on the same morning as the sparky.
Visually this is a nice hotel but its massive problem is its management and in particular its manager Francesco who had quite clear he'd lost the respect of his staff. He appeared to manage his staff in an almost tyrannical manner that, in my opinion, has left him with a dearth of quality staff. At the end of the day this hotel charges nearly £200 a night and its just not good enough. Who on earth books maintenance to be carried out first thing in the morning when most guests are in their hotel rooms! The manager couldn't even look us in the eye as we checked out on the Friday (he even comically pretended to answer a phone that wasn't ringing!). Instead he shamefully passed the buck to another member of staff (who knocked off 2 gin & tonics off of our bill from the comedy burger night! whooppee-do!).

Trip Advisor is usually a good indicator and the place has a lot of positive reviews so my advice would be if you do stay here just make sure you eat out and don't get dressed with the curtains open!

Room Tip: Room 6 has no view whatsoever (unless you like looking at contractors working outside at 9am).
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
4 Thank Giles S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Farmhouse Hotel

Property: The Farmhouse Hotel
Address: Route des Bas Courtils, Saint Saviour GY7 9YF
Region: United Kingdom > Channel Islands > Guernsey > Saint Saviour
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #1 of 2 Hotels in Saint Saviour
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Farmhouse Hotel 4*
Number of rooms: 14
Official Description (provided by the hotel):
The Farmhouse is a family-owned boutique hotel with a rare and wonderful mix of qualities - country house character blended seamlessly with the highest standards of contemporary comfort and design. Lovingly restored from a 15th century farm, the hotel combines the warmest of welcomes and exceptional service with award-winning cuisine and luxurious accommodation. Set in extensive grounds amongst the scenic Guernsey countryside, just minutes from beautiful sandy beaches, spectacular cliff walks and the island's busy capital, The Farmhouse provides the perfect destination for short breaks and walking holidays. ... more   less 
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Also Known As:
Farmhouse Hotel Guernsey
The Farmhouse Hotel Guernsey/Saint Saviour

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