From the lack of a friendly welcome at reception, to staff who don't engage with their customers, it's the people who work here who make the difference. There is a bizarre bistro which has no atmosphere at all and my room 304which had an extremely heavy and sharp edged chandelier directly mounted very low over the bed edge where you walk to the bathroom ( getting up in the dark and hitting your head).
Breakfast was on par for a high 2* or 3* hotel. Having read on TA that they did freshly squeezed orange juice ( it's an option on their menu) the waitress tried to fob me off with the concentrate on the table. Despite there only being 3 of us there, the staff were totally in attentive- only clearing dished when they couldn't put fresh ones down.
Food at dinner was good, but once again, the staff didn't appear to want to be here, didn't have any customer focused skills- apart from the food, it was a blah experience. Only the receptionist when we checked out made any attempt to be friendly.
Sir, customers have a choice and based on this experience, I won't be back.
- Official Description (provided by the hotel):
- A gem amidst the major routes. Standing proud in North Killingholme. The Ashbourne Hotel sits peacefully opposite the village green and church, yet offers the busy traveller easy access to major routes such as the A180, M18, M1 and Humberside International Airport. Beginning life as a traditional Lincolnshire farmhouse, the Ashbourne Hotel has now been transformed, through exquisitely executed extensions and refurbishment, into a beautifully presented hotel, featuring an elegant, enclosed courtyard and surrounding lawn. Traditional mix with state-of-the-art services. Discovered down a delightful, winding country lane, the hotel reveals a mix of sympathetically restored traditional features with exciting contemporary innovations. Attention to detail is evident throughout the hotel; from the careful replication of long-established brickwork to ensuring fast Internet connections. ... more less
- Reservation Options:
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- Also Known As:
- Ashbourne Hotel North Killingholme, Lincolnshire