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“Shame about the noise!”
Review of Ashbourne Hotel

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Ashbourne Hotel
Certificate of Excellence
Reviewed 24 June 2013

I stayed at the Ashbourne Hotel for one night on business. I was given Room 102. On entering the room, I found it to be rather cramped and basic. I have stayed at this hotel before and the room then was much better. I was told that there should have been a Room Service menu in the room but when I had eventually man-handled my luggage up the stairs (no help offered) and unpacked, I found that there was no menu in the room. I then had to go down the stairs to Reception, as I couldn't get an answer from the phone, and ask to be given a menu.

The food was very good - I had a rib-eye steak which was exceptionally tender.

I eventually settled down to watch a bit of telly and then it started. A loud monotonous hum which was drowning out the sound from the television. I left it for quite a while before it became too much. I then phoned down to Reception (got an answer this time) and complained. They said it was the fans from the kitchen, which appears to be directly under this room. This noise went on until past 10.00 p.m. Very irritating when you have had a long drive and just want to chill out at the end of the day. To add insult to injury, on it came again at 6.00 a.m.!! Uggggggggh.

That morning, I met a colleague for breakfast. When I asked him if he had a good night's sleep, he said that he had had to complain about a loud humming noise as he had wanted an early night but couldn't get to sleep because of it and eventually he too had complained.

Moral of this story is to make sure you don't get put in Rooms 102 or 103!!

Room Tip: Make sure you don't get 102 or 103.
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  • Stayed: June 2013, travelled on business
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Thank Bronwen123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew S, General Manager at Ashbourne Hotel, responded to this reviewResponded 20 July 2013

Thank you for your review, regrettably the noise from the fans can be heard in the rooms above the kitchen on occasion, it is something we have tried to resolve and we are currently in conversation with suppliers to see what we can do to find a solution. I am not sure why you wouldn't have been offered help with your luggage this would normally be offered as standard and I have brought this to the attention of those involved.

It is pleasing to read that you enjoyed your meal, very much hope that you choose to stay with us next time you are in the area

many thanks

Andrew

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285 - 291 of 471 reviews

Reviewed 24 June 2013

Nice spacious and comfortable rooms. Very friendly and accommodating staff. Restaurant serves nice food.
Only negative was the early morning banging of doors waking me up. Not sure whether this was caused by staff or guests, but noisy it was.

  • Stayed: June 2013, travelled on business
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Thank Rinus S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew S, General Manager at Ashbourne Hotel, responded to this reviewResponded 20 July 2013

Many thanks for your recent review, I will make every effort to make sure the doors are adjusted so they are no longer banging, thank you for this information, it is something we may not notice or grow accustom to if we are here all the time.

once again many thanks for the review

Andrew

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Reviewed 17 June 2013

Great place to stay! Treated my wife to a night here and really enjoyed the break. The meal we had was top quality (staff were a little humourless, but with catering for a large wedding party as well, I would be) and my wife had one of the tastiest steaks my taste buds have ever touched. Only drawback was the uncontrollable heat of the room. We were in the 400 series rooms that (apparently) were badly designed and were heated by utility hot water pipes. It almost got unbearable at one stage and thought that, even with the windows open, the complimentary water would evaporate. But the general quality and comfort of the room compensated for this and it was one of the most restful night’s sleep I’ve had. We were still full from the meal so we ditched the breakfast but were asked if we wanted a breakfast “to go”, hospitality at its finest. I never expected the grim area of refineryland to have such a gem.

Room Tip: not the 400 series
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  • Stayed: June 2013, travelled as a couple
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Thank bigmanhowe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew S, General Manager at Ashbourne Hotel, responded to this reviewResponded 21 June 2013

Thank you very much for your recent review and and all of your positive comments, The 400 rooms do have hot water provided to the bathrooms 24 hours per day so this may have caused the high temperature in the room, I will look into this and see if we can install some kind of insulation to prevent the heat from the pipes increasing the room temperature.

Once again very many thanks for your review

Andrew

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Reviewed 2 June 2013

My husband and I returned to this fantastic hotel. I would give it more than 5 rating if I possibly could. The hotel is stunning, the food is out of this world and the staff are wonderful. Again Rob, you go the extra mile and then some. You are very professional yet are endearing to be around. You always have a smile and a can do attitude. Nothing is too much trouble. I will be returning very soon to this little piece of heaven that my husband and I have come to love. Again thank you to all the staff that made our stay fabulous. (oh but I seem to have gained a few too many pounds but it was worth it) xxx

  • Stayed: June 2013, travelled as a couple
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Thank stephanie l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew S, General Manager at Ashbourne Hotel, responded to this reviewResponded 21 June 2013

Very many thanks for your kind review of your Anniversary meal, I will make sure that Rob and the team are aware of your comments

Thank You

Andrew

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Reviewed 28 May 2013

We visited for a after wedding lunch. The weather was very hot so we were able to sit on the patio area until it was time for lunch. We had an are of the restaurant which was a bit cramped, but adequate for our needs. The starter was delivered in a bit of a haphazard way, but the food itself was good. Main course was delicious. I was quite happy with my meal.
The drinks at the bar were really expensive which restricted the amount that we purchased.
We sat outside for a further hour or so before leaving.
There was another much bigger wedding party, which meant there wasn't much room to move especially during the photos, but there was a good atmosphere generally.

  • Stayed: May 2013, travelled with family
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Thank IanRedditch_Worc_s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew S, General Manager at Ashbourne Hotel, responded to this reviewResponded 21 June 2013

Many thanks for your recent review of the Lunch you attended at the Ashbourne Hotel, regrettably it was a little cramped, however the guests who made the booking were made aware how tight it would be when they initially made the booking (this was because we already had a wedding booked, which you refer to in your review) , but they were happy to go ahead, we wouldn't of taken the booking if we couldn't fit you all in as this would not have been fair to your party. However the day before the lunch the numbers in your party increased even further so we had no option but to make the most of the space we had available, we did try and make it as comfortable as we possibly could.

I am pleased to read that you enjoyed the food and your overall experience wasn't spoiled by the points mentioned in your review

best regards

Andrew

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Reviewed 26 May 2013

We had our civil wedding, Meal and night do here what fantastic service. The staff and food are excellent A big special mention to Rob who did an amazing job throughout even though he made my wife cry. Lol

  • Stayed: May 2013
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Thank Jasondenton77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew S, General Manager at Ashbourne Hotel, responded to this reviewResponded 21 June 2013

Very many thanks for the review of your recent wedding at the Ashbourne Hotel, I have passed on your comments to Rob and the rest of the team

Thank you

Andrew

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Reviewed 26 May 2013

From the lack of a friendly welcome at reception, to staff who don't engage with their customers, it's the people who work here who make the difference. There is a bizarre bistro which has no atmosphere at all and my room 304which had an extremely heavy and sharp edged chandelier directly mounted very low over the bed edge where you walk to the bathroom ( getting up in the dark and hitting your head).

Breakfast was on par for a high 2* or 3* hotel. Having read on TA that they did freshly squeezed orange juice ( it's an option on their menu) the waitress tried to fob me off with the concentrate on the table. Despite there only being 3 of us there, the staff were totally in attentive- only clearing dished when they couldn't put fresh ones down.

Food at dinner was good, but once again, the staff didn't appear to want to be here, didn't have any customer focused skills- apart from the food, it was a blah experience. Only the receptionist when we checked out made any attempt to be friendly.

Sir, customers have a choice and based on this experience, I won't be back.

Stayed: May 2013, travelled on business
1  Thank Flhrcitwotone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew S, General Manager at Ashbourne Hotel, responded to this reviewResponded 21 June 2013

Many thanks for your review, It does genuinely surprise me that you found the staff to be unfriendly, a comment that is not common in feedback I receive from other guests, in fact it is often the service and friendly staff that I get good feedback on, I do however take your comments very seriously and will follow up on each of the points you have made. I hope that should you choose to give the Ashbourne Hotel another try that you will have a better experience on your second visit.

Many thanks

Andrew

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Additional Information about Ashbourne Hotel

Address: Vicarage Lane, North Killingholme DN40 3JL, England
Region: United Kingdom > England > Lincolnshire > North Killingholme
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in North Killingholme
Price Range: £75 - £108 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ashbourne Hotel 3*
Number of rooms: 36
Official Description (provided by the hotel):
A gem amidst the major routes. Standing proud in North Killingholme. The Ashbourne Hotel sits peacefully opposite the village green and church, yet offers the busy traveller easy access to major routes such as the A180, M18, M1 and Humberside International Airport. Beginning life as a traditional Lincolnshire farmhouse, the Ashbourne Hotel has now been transformed, through exquisitely executed extensions and refurbishment, into a beautifully presented hotel, featuring an elegant, enclosed courtyard and surrounding lawn. Traditional mix with state-of-the-art services. Discovered down a delightful, winding country lane, the hotel reveals a mix of sympathetically restored traditional features with exciting contemporary innovations. Attention to detail is evident throughout the hotel; from the careful replication of long-established brickwork to ensuring fast Internet connections. ... more   less 
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Also Known As:
Ashbourne Hotel North Killingholme, Lincolnshire

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