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“Big bed, tiny TV”
Review of Ashbourne Hotel

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Ashbourne Hotel
Certificate of Excellence
Brimscombe
Level 5 Contributor
94 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Big bed, tiny TV”
Reviewed 1 April 2014

Stayed here one night on business. The rooms are great and the bed huge, and the staff are helpful and friendly. The free Wifi works well. However, there are lots of little things that are not so good - the TV in the room is tiny, the same size as my laptop screen. The shower is OK, but in a narrow bath meaning the shower curtain clings to you - the room doors do not lock automatically when you close them, the pillows are too thick.
The decor is old fashioned in the public areas. Food is mixed - I had the fish and chips, the fish was great, the chips were not and it came with a salad, which seemed out of place.
Overall not bad but not as good as it thinks it is!

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DWM710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew S, General Manager at Ashbourne Hotel, responded to this review, 2 April 2014
Thank you for posting a review of your recent stay at the Ashbourne Hotel, clearly you found a few bits which we can improve on, which is what we constantly aim to do. As you mentioned there are a few rooms that still need to be locked manually on entering or leaving the room, however to be fair they are perfectly serviceable and meet all requirements. These rooms as you noted also have smaller TVs, however the greater percentage of our rooms do have self locking doors and 32" Flat screen TVs, I am sure should you need a room in the area in the future we have a room to suit your needs, it is pleasing that you enjoyed your fish and found the staff friendly and helpful,

once again many thanks for your review

very best regards

Andrew
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (63)
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English first
Stockton-on-Tees, United Kingdom
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 25 March 2014

I stayed at the Ashbourne Hotel, North Killingholme for two nights March 2014 and the staff made feel very special...
10 years ago I stayed at this hotel on a regular basis, this week Rob ( Hotel Manager ) welcomed me by name and made me feel so very welcome. The staff are excellent as is the food.
I would not consider any other hotel in Humberside.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paula P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew S, General Manager at Ashbourne Hotel, responded to this review, 27 March 2014
Thank you for your kind review, it is fantastic that you enjoyed your stay as much as you did 10 years ago, and all was just as you remembered, I will pass on your comments to Rob and the rest of the team

best wishes

Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lincolnshire, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 March 2014

I dined there on 21st March 2014 with my partner. We opted for the fish and chips as they were on special offer (as seen on their website) and having had these before at full price thought 'what a bargain'. We rang in the afternoon to see if we needed to book as we assumed they would be busy with it being an 'offer' day. We were informed we could just turn up. We arrived and headed for the bar where we ordered our drinks and asked for a table. The barmaid was very polite, showed us to our table and said she would bring our drinks through. We were served our drinks, given menus and brought some bread and dipping oil. We had a look through the menu and decided to stick with ordering the fish and chips. The service was excellent and as before, the fish and chips were delicious and very filling. The waitress brought our bill when we asked and upon inspection we realised we'd been charged full price for the fish and chips. My partner immediately queeried this and was informed that if we wanted the 'special offer' priced fish and chips we should have ordered off the 'specials' board and not from the menu. We were then told the 'special offer price' fish and chips would have been a smaller portion. So not really a special offer then! When we entered the building we didn't see the offer board, it wasn't referred to when we placed our order, and it doesn't mention anything on the website about ordering off the specials board to get the special offer price or in fact anything about portion size.The lack of communication about our options, 'special offer price' and lack of information on the website left quite a bitter taste and we were slightly embarrassed to be in that position. My partner offered to pay the full price as he believes if you have had something you have enjoyed then you should pay what they have billed you for. To their merit they refused our offer to pay in full and only charged us for the smaller portion (I won't quote 'special offer' as I don't believe it is).
If the specials board was made clearer and more visible and the offers and portion sizes explained this cold have been avoided. Having said that, the Ashbourne is a lovely place, the food is amazing and the staff appear polite. We would return.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Marie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew S, General Manager at Ashbourne Hotel, responded to this review, 27 March 2014
Thank you for posting a review of your recent visit to the Ashbourne Hotel, you are quite right that it is a communication error, on the days which the Fish and Chip deal is available we would normally make diners aware and, indeed if they order Fish and Chips we would double check which size they wish to order, so apologies for that, i am pleased that you were charged the price you believed you would pay when ordering.

I am also pleased to read that you enjoyed the experience of the Ashbourne and will return, once again many thanks for your review

very best regards

Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hampshire, United Kingdom
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 March 2014 via mobile

I stay here on business trips on a frequent basis. The last hours drive from the M1 is always filled with anticipation of a lovely fried haddock supper and a pint of beer! The rooms are modern and very comfortable and the hotel has good free wi-fi.

Stayed February 2014, travelled on business
Helpful?
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew S, General Manager at Ashbourne Hotel, responded to this review, 13 March 2014
Many thanks for taking the time to place a review on trip advisor, I'll make sure we keep the Haddock on the menu

thank you

Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
63 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 1 March 2014

A lovely hotel all round. We arranged a family event here and it was perfect, everything was efficiently organised and all the staff were friendly and helpful. Our thanks to them for making us feel welcome.
The rooms are very good and the food is delicious with plenty of choice. Why would you want to stay anywhere else when visiting this area?

Room Tip: Well worth paying a bit extra for the "executive" rooms
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alan g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew S, General Manager at Ashbourne Hotel, responded to this review, 2 March 2014
Thank you for the review of your recent visit to the Ashbourne hotel, I will pass on your comments to all of the staff

many thanks

Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Soenderborg, Denmark
Level 5 Contributor
57 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 26 February 2014

I used this hotel whilst travelling with work and what a lovely surprise. It is only a 10 minute driver from Immingham docks and it is very well appointed. The rooms where great. Very spacious with a large double bed, tv, coffee facilities. The restaurant served good food and good English ales too :)

Not much in the area so you would need a car, but for the business traveller this is an excellent hotel

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank coffers88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew S, General Manager at Ashbourne Hotel, responded to this review, 2 March 2014
Many thanks for your comments regarding your stay at the Ashbourne Hotel, it great to know you find us conveniently situated and enjoyed our rooms, food and found our facilities to be all that you needed

thank you

Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grimsby, United Kingdom
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 February 2014

We stayed at the Ashbourne hotel in december as we held our work night there and we were extremely pleased with everything. The staff were very helpful on arrival to when we left the next morning. Nothing was too much trouble for them. The rooms were amazing, we stayed in the four poster room and it was lovely. the party night that we attended was also very good and the food was excellent. All of the other guests who attended with us were also very pleased.

We will definitely be returning.

Room Tip: The four poster room is lovely and a nice treat. but also the new block is meant to be nice as well.
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  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ACMC8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew S, General Manager at Ashbourne Hotel, responded to this review, 2 March 2014
Very many thanks for your kind comments on your Christmas Party, I will pass on your comments to staff I know they work very hard over the Christmas Period and it genuinely gives them a lift when we receive reviews like yours

Very many thanks

Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ashbourne Hotel

Property: Ashbourne Hotel
Address: Vicarage Lane, North Killingholme DN40 3JL, England
Region: United Kingdom > England > Lincolnshire > North Killingholme
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in North Killingholme
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Ashbourne Hotel 3*
Number of rooms: 36
Official Description (provided by the hotel):
A gem amidst the major routes. Standing proud in North Killingholme. The Ashbourne Hotel sits peacefully opposite the village green and church, yet offers the busy traveller easy access to major routes such as the A180, M18, M1 and Humberside International Airport. Beginning life as a traditional Lincolnshire farmhouse, the Ashbourne Hotel has now been transformed, through exquisitely executed extensions and refurbishment, into a beautifully presented hotel, featuring an elegant, enclosed courtyard and surrounding lawn. Traditional mix with state-of-the-art services. Discovered down a delightful, winding country lane, the hotel reveals a mix of sympathetically restored traditional features with exciting contemporary innovations. Attention to detail is evident throughout the hotel; from the careful replication of long-established brickwork to ensuring fast Internet connections. ... more   less 
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Also Known As:
Ashbourne Hotel North Killingholme, Lincolnshire

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