Having stayed at the Hastings Premier inn recently, we were expecting a similar experience. The staff generally seemed friendly and wanting to please but the overall impression was that they didn't have a clue. This may not be suprising considering that the place has only been open for a couple of weeks but I'd have expected staff to have been trained and supported by experienced staff.
The hotel itself is new and therefore generally in topnotch condition (albeit a generic place with a lack of character). I'd booked a family room for us (2 adults, 1 3 year old) and was therefore suprised when we walked into the smallest room on the floor, with the 3rd bed squeezed between the window and the main bed. We also had trouble with the toilet leaking and not draining (i.e. filling to the top with water before slowly draining away) which the staff didn't seem able to deal with.
But the big issue for us was the restaurant. It was chaos! Obviously the opening of a new place to eat had attracted the locals and the staff simply couldn't cope, particularly at the bar. Wed and Thur night there we were repeatedly told they were having problems as there was only one person behind the bar. We got some of our orders twice, others not at all and everything was generally late.
I suspect that in a few weeks/months, everything will sort itself out but I'd avoid the place in the meantime. Once the staff get some experience it could be a good place - its position makes it ideal for visiting Ramsgate/Margate/ Broadstairs/Sandwich
- Official Description (provided by the hotel):
- Close to the popular seaside towns of Ramsgate and Margate, just a hop from the city of Canterbury ... more less
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- Also Known As:
- Premier Inn Ramsgate Hotel Minster
- Premier Inn Ramsgate (Manston Airport) Hotel Minster, Kent