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Holiday Inn Express, Ramsgate - Minster
Ranked #2 of 2 Hotels in Minster
Church Crookham, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great value”
4 of 5 bubbles Reviewed 13 January 2012

My wife and baby son headed down to deepest Kent for a friend's surprise 90th birthday party so needed a place to stay for the night. One tends to build up an expectation for the Holiday Inn Express/Travelodge type of experience but we were pleasantly surprised with, above all, the customer service we received.

We understood from Trip Advisor the rooms to ask for, so I phoned and booked a room at the back of the hotel, worth doing. My wife ruptured an ankle ligament a week or two before the trip, so on the day before departure, I phoned again and asked for the room at the back also to be the shortest distance to reception. No problem, they gave us the closest room possible to the front door, but behind double doors so no noise spill from the reception or restaurant.

Our bedroom overlooked fields at the back of the hotel, as opposed to the A299 and Kent International airport at the front, surely the quietest airport we've ever come across! In our single night stay at the hotel, we heard and saw no 'planes at all! Don't expect too much from the view of fields at the back, it's hardly Garden of England idyllic, although I've seen worse. The bed was firm and comfortable, the room had all of the basics, with a shower only room and space saving door which either closed off the toilet or the bathroom.

The restaurant is in the listed part of the hotel, a circular art deco room with plenty of windows, the breakfast bars in the middle and the tables around the outside. You wish they'd made a little more of the design; some art deco light shades or fixtures would make a budget hotel feel a little more thought out, a little more up market. Don't expect too much from the self serve breakfast, our advice would be too get down early while it's freshest and the baying crowd's still in bed.

Half way home, we realised we'd left our son's pillow in our room so we rang back. No problem once again. They posted it the next day and put a note in the box with the pillow to say they hadn't charged me anything, despite my offer to pay postage and packing. Now it's a small thing, and maybe a sign of how much lower everyone's expectations of service have dipped, but that's what I call service.

We'd stay here again if we were to return to Minster as the pricing is very reasonable and the hotel basic, clean and comfortable and the staff are friendly and very helpful, if only the breakfast was nicer. Overall, excellent value.

Room Tip: Ask for a room at the back!
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  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AandA2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMKIA, Manager at Holiday Inn Express, Ramsgate - Minster, responded to this review, 13 February 2012
Thank you for your feed back. Your remarks were very kind.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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507 reviews from our community

Traveller rating
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    106
    29
    22
See reviews for
140
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (119)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Any
English first
Brighton, United Kingdom
Level Contributor
93 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 bubbles Reviewed 7 January 2012

Excellent value for money if you book in advance. Spacious, quiet and comfortable room. Ideal overnight stay on the way to Europe. Like most Holiday Inns the hotel would be soulless if it wasn't for its staff that we found genuinely friendly, attentive, courteous, accommodating, conscientious and efficient. Thank you! They deserve a pay raise

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Leopin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMKIA, Manager at Holiday Inn Express, Ramsgate - Minster, responded to this review, 13 February 2012
Thank you for your feed back. Your remarks were very kind.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 2 January 2012

Have stayed there for two nights with my family, rooms are clean and staff people are helpful and friendly. If I travel there again, that will be my first choice hotel!!! Price was very reasonable.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aga R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMKIA, Manager at Holiday Inn Express, Ramsgate - Minster, responded to this review, 13 February 2012
Thank you for your feed back. Your remarks were very kind.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ceredigion, United Kingdom
Level Contributor
124 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 bubbles Reviewed 2 January 2012

We have stayed here several times when visiting relatives in the area. We have always found the rooms to be very clean and they are comfortable enough for a couple of nights stay. The only downside is that we always seem to be able to smell cigarette smoke in the corridors and stairwells - so would ask the management to tighten up on the no smoking policy.
Breakfast is included and is basic but more than adequate.
The hotel does cater for evening meals but to be honest the restaurant area is not very atmospheric and they now have to compete with a new Premier Inn just across the road which has a nice bar and restaurant.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phil1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMKIA, Manager at Holiday Inn Express, Ramsgate - Minster, responded to this review, 9 August 2012
Your review was discussed with interest at the last management meeting.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridgeshire
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 23 December 2011

Have stayed here a couple of times and both times were fine. Both times we had booked a journey on the ferry from Dover to Calis. The prices are reasonable for the rooms if you book in advance and have a Priority Club Card. Breakfast is buffet style and a bit sparse but is sufficient. Rooms are clean and the staff are helpful and friendly.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank crowngrluk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMKIA, Manager at Holiday Inn Express, Ramsgate - Minster, responded to this review, 13 February 2012
Thank you for your feed back. Your remarks were very kind.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kent, England
Level Contributor
46 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 bubbles Reviewed 21 December 2011

We booked into a non-smoking twin room, check in was smooth and effortless, however, when we got to our room and opened the door, we could smell smoke from the hallway!! The smell was over powering in the room!! We also noticed that a carrier bag had been placed over the smoke alarm!! Hardly safe practice, clearly someone had been smoking illegally in the room!! We went to reception to complain, they apologised and switched our room imeadiately! After that the experience was relatively pleasant, beds were comfortable, TV reception good, plenty of free parking, adequate breakfast (which was free so cannot complain!) The teabags however were awful!

The location is just off the Thanet Way, only a 10-15min drive into Margate which isnt too horrendous! Perfect place for an overnight stop!

  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alabama231
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMKIA, Manager at Holiday Inn Express, Ramsgate - Minster, responded to this review, 13 February 2012
Thank you for your feed back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Staffordshire
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 20 December 2011

Situated on a small retail/industrial park off a busy dual carriageway into Ramsgate.
Stopped overnight before crossing channel from Dover (18 Miles away).
Too far out of Ramsgate (4 miles) if you want to go in your car to explore it in the evening and have a drink. The reception / restaurant area is large and clean. Standard room adequate for an overnight stay. Breakfast self-service continental style. Travelodge on harbourside would have been cheaper and better for an evening stroll / drink.

  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kejoriStaffordshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMKIA, Manager at Holiday Inn Express, Ramsgate - Minster, responded to this review, 19 September 2012
Thank you for your feedback.
This is very useful
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express, Ramsgate - Minster

Property: Holiday Inn Express, Ramsgate - Minster
Address: Tothill Street, Minster, Ramsgate CT12 4AY, England
Phone Number:
Region: United Kingdom > England > Kent > Isle of Thanet > Ramsgate > Minster
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Minster
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express, Ramsgate - Minster 3*
Number of rooms: 105
Official Description (provided by the hotel):
East Kent's Award winning Hotel. Serving Thanet with 105 contemporary en-suite bedrooms, 3 conference suites and Bar and Restaurant. Located on the site of the Prospect Inn featured in many WWII films. The Place to "Meet, Eat and Sleep" in 2011. ... more   less 
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Also Known As:
Holiday Inn Express, Ramsgate - Minster Hotel Ramsgate
Holiday Inn Ramsgate
Ramsgate Holiday Inn Express
Holiday Inn Express, Ramsgate - Minster Kent

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