We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Stay across the road in the premier inn!!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Holiday Inn Express, Ramsgate - Minster
Ranked #2 of 2 Hotels in Minster
Perth, Canada
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Stay across the road in the premier inn!!”
Reviewed 1 October 2012

Room was clean, decent shower and very quiet. Bar area is dismal, absolutely no atmosphere - a bit like a school canteen when everyone has gone home. Breakfast was pretty rubbish, cooked food was very over done, poor choice and dried out. Give it a miss unless you're absolutely desperate!
Across the road is a premier inn with a friendly warm and cosy pub attached, serving great food, reasonably priced - stay there, its loads nicer!!
Outside the hotel, it's all a bit tatty and unwelcoming.
Staff just about friendly.
Asked for a remote for our TV, all no problem except it never arrived...shall I go on?!

  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bookworm71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMKIA, Manager at Holiday Inn Express, Ramsgate - Minster, responded to this review, 2 October 2012
I am sorry you found your stay unsatisfactory. I will share your comments with the staff. I would very much like to speak with you.
David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

514 reviews from our community

Traveller rating
    145
    210
    108
    29
    22
See reviews for
140
198
25
80
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (121)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Any
English first
Purley, United Kingdom
Level 6 Contributor
217 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed 1 October 2012

Stayed here for a birthday party and what a great place for a great price. Nice and modern and clean rooms, bar area nice a modern with papers to read etc. The breakfast was buffet and really good quality for such a reasonable price. If i need to be in this area again i will def stay here. Many thanks ...

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lee B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMKIA, Manager at Holiday Inn Express, Ramsgate - Minster, responded to this review, 4 October 2012
Thank you for your kind review. I will share this with the team.
David Otteson Gen Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
Level 4 Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 29 September 2012

Having just visited the hotel for the 2nd time( 27th-29th Sept), I really wonder if Rikky actually visited Ramsgate-Minster!!
The staff there, are superb. This weekend, some of the staff I had not met before, but some I had, and, all were exceptionally polite and would do anything to make your stay one that would be memorable. The staff work as a team and that really shows unlike some other establishments I have previously visited, and by this I mean everyone from the manager David to Wendy one of the housekeeping staff.
This morning it was a 'full house', but everything at breakfast time was constantly topped up in order that the first and the last visitor was given the same option from the satisfying breakfast menu.
If you are visiting the Ramsgate/Margate area, this is the place to stay. We will return there very soon - why go elsewhere?

Diana Southampton

Room Tip: All rooms are double glazed, meaning that there is little traffic noise. The afternnon sun, in the r...
See more room tips
  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Diana R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMKIA, Manager at Holiday Inn Express, Ramsgate - Minster, responded to this review, 2 October 2012
Thank you for your kind review. I will share this with all the team. We look foreard to welcoming you back.
David Otteson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
36 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 2 September 2012

I believe that hotel first impressions are important. I can honestly say the was the rudest check in experience I have ever had. Staff were unwelcoming, when asked if a quieter room was available on a higher floor they wouldn't even check and just replied no! She even argued when we said we had 2 family rooms booked, it was only when we got a print out of her booking she said okay we have one. There was no smile, no welcome to the hotel. We booked two rooms and there was no mention we will try and put your rooms near each other etc. Finally this scary experience came to a somewhat end when we were passed to another check in agent with the comments "will you take over checking in this one" rude, unpleasant and unprofessional (why could she not have said Gentleman or family). I do hope the management read this review and I only wish I could remember her name.

The room itself was simple, clean but pleasant. Shower, no bath but perfectly suitable for an overnight break. The air-conditioning did not work, just blew out air, it was certainly not cold - again for a night I could have happily coped. There was a nice restaurant across the road at the Premier Inn, definitely recommended and worth a visit.

The breakfast was a disaster, whilst it was inclusive in the rate I would rather have paid. At first there was not a table available, when one was finally found we had to half clean it ourselves before I had to summon help. There was no basic breakfast buffet selection (eggs, croissants) for around 10 as it had apparently ran out! There was no apology just staff walked pass with everyone else looking helpless. Surely if you know your hotel is fully booked staff should check the supply of breakfast?

It is a shame staff let down this experience down as otherwise this hotel would have definitely scored higher for the price. I do hope my comments get passed to staff at their team meetings as they are letting this hotel down (it is a shame). It may not be a 5 star hotel but I feel this should not prevent the staff being warm, welcoming, courteous and pleasant.

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rikky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMKIA, Manager at Holiday Inn Express, Ramsgate - Minster, responded to this review, 18 September 2012
Dear Guest
We have all read your review and are greatfull you took the time to write this.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Royal Tunbridge Wells, United Kingdom
Level 6 Contributor
187 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 1 September 2012

I read a lot of down points for the staff and breakfast, i can not agree, we checked in ,lovely staff, couldnt work tv, had a offer of help, no problem, had a drink in bar, reasonable prices, did walk over to table table for dinner, nice meal friendly staff there, Our room was good, clean, and comfy , tv movies if wanted, and internet, Breakfast was good, orange juice all tea coffee hot choc you want and was nice coffee, grapefruit cereal taoast croissant pastries, sausage beans scrambled egg, jam cheese yogurts, so if you could not fill up on any of that then i am thinking people are hard to please,
Clean comfy friendly and good food and drink, deffo go back, and reasonable priced,

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jillhking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMKIA, Manager at Holiday Inn Express, Ramsgate - Minster, responded to this review, 19 September 2012
Thank you for your feedback.
This is very useful
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 31 August 2012

Just spent one night here 28/29 AUG 2012 and it's very nice.Staff were very good indeed,very polite and helpfull.Room was good and the sofa bed had been made up for our 13yr old and it was spotless throughout.We even got the movies for free which was nice for the boy later in the evening.Breakfast was ok too,cost me £62 and that's a bargain in my world...(don't go to Margate for the day though,it's a dump.)Ramsgate is ok.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wayne K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMKIA, Manager at Holiday Inn Express, Ramsgate - Minster, responded to this review, 19 September 2012
Thank you for your feedback.
This is very useful
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ipswich, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 August 2012

We booked a family room for one night as was in the area visiting family. Check in was very smooth with no problems, room was small with a double bed and a sofa bed made up and ready. The room was very hot and stuffy, when we went to put the air conditioning on nothing happened. My husband went to report the problem at reception someone came straight away informed us that the fuse was blown which couldn't be fixed that evening. They apologised that the hotel was full so unable to move us and suggested we open the window instead. This was not possible as the window was a huge one that opened up with a high drop to the ground which would not have been safe with two children sleeping on a sofa bed right next to the window. We did request a fan instead which was brought quite quickly The sofa bed was really uncomfortable. The mattress at the bottom of the sofa bed kept sliding through the slats of the bed so the wooden part was exposed. Breakfast was ok nothing special but included in the rate. On check out when i mentioned that the air con was broken they had no record of the problem so chances are that the next person who uses the room will have the same problem. Wouldn't stay there again.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Msmagpie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, IHGCare at Holiday Inn Express, Ramsgate - Minster, responded to this review, 13 September 2012
Dear Msmagpie,

Thank you for taking the time to write your review of our hotel. I am glad that you had a good experience at check in and you found our location commendable. Please accept my sincerest apology for the room issues you experienced. I appreciate you bringing this matter into our attention as it gives us the opportunity of improving the quality of service provided.

We hope you give us a chance in the future to show you how great our hotel is.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely,

Pam G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Minster
4.5 mi away
Travelodge Ramsgate Seafront
4.9 mi away
Comfort Inn Ramsgate
Comfort Inn Ramsgate
#9 of 10 in Ramsgate
309 reviews
4.4 mi away
Royal Harbour Hotel
Royal Harbour Hotel
#5 of 10 in Ramsgate
1,069 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Premier Inn Ramsgate (Manston Airport) Hotel
3.3 mi away
Travelodge Margate Westwood
4.7 mi away
Albion House Ramsgate Hotel
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express, Ramsgate - Minster? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express, Ramsgate - Minster

Property: Holiday Inn Express, Ramsgate - Minster
Address: Tothill Street, Minster, Ramsgate CT12 4AY, England
Phone Number:
Region: United Kingdom > England > Kent > Isle of Thanet > Ramsgate > Minster
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Minster
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express, Ramsgate - Minster 3*
Number of rooms: 105
Official Description (provided by the hotel):
East Kent's Award winning Hotel. Serving Thanet with 105 contemporary en-suite bedrooms, 3 conference suites and Bar and Restaurant. Located on the site of the Prospect Inn featured in many WWII films. The Place to "Meet, Eat and Sleep" in 2011. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Expedia, Ebookers, TripOnline SA, 5viajes2012 S.L., HotelQuickly, Evoline ltd and Cancelon so you can book your Holiday Inn Express, Ramsgate - Minster reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express, Ramsgate - Minster Hotel Ramsgate
Holiday Inn Ramsgate
Ramsgate Holiday Inn Express
Holiday Inn Express, Ramsgate - Minster Kent

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing