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“3.5 stars - almost there!”

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Holiday Inn Express, Ramsgate - Minster
Ranked #2 of 2 Hotels in Minster
Chelmsford, United Kingdom
Level 6 Contributor
92 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“3.5 stars - almost there!”
Reviewed 26 November 2013

I'll start by saying that I stayed as part of a group of 5 at this hotel in September 2013.
We had a few issues whilst we were there, but they were dealt with well and I'd put this hotel at 3.5 stars.

ARRIVAL
The hotel was well located for a wedding down the road at Quex House. It had ample parking, was situated right opposite a pub and a McDonalds and despite the quite dreary outside of the building, the inside reception area was modern and welcoming.
The staff were friendly and helpful. However, we had been told we could arrive an hour earlier to change for the nearby wedding. When we arrived we were told we could, but it was a £20 early check-in fee. Considering a whole night room rate was £45, I thought £20 for an hour was pretty extortionate!

There is a barrier to get in and out of the car park. Apparently you need a token to get out - only when we went to find out about this, after no-one answering our calls at the barrier buzzer, the reception was empty?

ROOM
The room was exactly what you'd expect and hope. A good, comfortable bed. A television, storage space, kettle and a bathroom with shower only. I was pleased with the room - it was modern, warm, inviting and although basic, exactly what you'd want and need for £45 a night.

We had a pretty good nights sleep, although it was cut short by the cleaners deciding to hoover outside our door at 7:30 - 7:45. This was annoying and very unwelcome! I like the hotel to be kept clean, but there is a time and a place.

BREAKFAST
The breakfast is help yourself with sausages, beans, toast, pastries and juices/coffee/tea available. Overall, it was basic and not your 'premium local sausages', but it really hit the spot in the morning. I thought this was a bit highlight, because it's unusual and easy for the hotel. Full marks to them!

ISSUES
The issues mentioned above were raised with the hotel manager and I have to say, I was extremely pleased with how they were dealt with.
I've informed the barrier is going to be removed and the other matters dealt with.

I've got some real positives about this hotel. It's clean, warm and comfortable. And lets face it, that's what you want from a hotel. There are just a few issues to iron out and this becomes a really competitive local hotel.

Would I stay again? In a word: yes.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David O, Manager at Holiday Inn Express, Ramsgate - Minster, responded to this review, 5 December 2013
1.5 to go
We have room to improve before your next visit
David O GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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514 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (121)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Any
English first
Bedford, England, United Kingdom
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 24 November 2013 via mobile

Very welcoming reception staff. Excellent service throughout. Good quality room with all facilities. Excellent breakfast. Faultless. Strongly recommend. Booked online very good rate. Cheaper than nearest similar ie. Travel Lodge and Premier Inn which we have also used before. BUT Holiday Inn Express much better value for money

Stayed November 2013, travelled with friends
Helpful?
Thank Terry T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David O, Manager at Holiday Inn Express, Ramsgate - Minster, responded to this review, 26 November 2013
Dear Terry
Thank you for your lovely review. It is always a pleasure to be of service.
D Otteson G.M.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maidstone, United Kingdom
Level 5 Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 17 November 2013

Stayed here overnight as we were going to a party nearby. So easy to find, just off A299/A253, Lovely Art Deco building. Check in was very efficient and nice smiley friendly staff. They told us all we needed to know, room location, where the breakfast would be served etc. Light spacious and airy reception/bar/lobby area.

Room very nice, roomy and clean. Crisp sheets and towels. Only grumbles were the basin was cracked which didnt look nice and there was rust/grime around the shower area. Plenty of pillows of varying firmness.

I didnt have breakfast but my partner did. He was disappointed as much of the breakfast items had 'run out' - no croissants and scrambled egg and only a tea plate to put his breakfast.

Excellent value overall. We paid only £46 with the advanced booking saver.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dibza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David O, Manager at Holiday Inn Express, Ramsgate - Minster, responded to this review, 18 November 2013
Thank you for your kind review. As you are only in a few miles away in Maidstone we look forward to seeing you again.
David Otteson Gen Mgr
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yorkshire, United Kingdom
Level 6 Contributor
100 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 11 November 2013

hotel is easy to find - well placed on the main road with a generous car park
Pub opposite provided a good value evening meal
Breakfast was basic but plentiful and of good quality - set up for the day
a walk down the cliffe top at Ramsgate is 'bracing'

Room Tip: tak a room at the back of the hotel for a quiet night
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pjpickburn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David O, Manager at Holiday Inn Express, Ramsgate - Minster, responded to this review, 18 November 2013
Dear Paul Thank you for your kind review. You caught us between thunder storms. We look forward to seeing you again.
David Otteson Gen Mgr
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheshire England
Level 6 Contributor
278 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 347 helpful votes
Reviewed 11 November 2013

We stayed at this hotel for one night on the way back from France. The check-in was very quick and the lady behind the desk very friendly. The room was reasonable in size and the bed was very comfortable. The bathroom was well designed and the shower excellent.
The breakfast was sufficient and the food was fine. It was difficult to find fault with our stay and I will definitely return.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cheshire174
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David O, Manager at Holiday Inn Express, Ramsgate - Minster, responded to this review, 18 November 2013
Dear Cheshire 174 Paul Thank you for your kind review. We look forward to seeing you when you visit France again.
David Otteson Gen Mgr
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Downham Market, United Kingdom
Level 2 Contributor
8 reviews
5 hotel reviews
Reviewed 10 November 2013

Booked early here for a weekend to visit a relative. Decided to go for this rather than a nearby Premier Inn as it included breakfast.

The room was fine with tea and coffee making facilities, free Wi-Fi etc. The beds were not as "cosy" as the Premier, but OK.

Breakfast was a cross between continental and full english. There was toast, cereal, yougart, scrambled egg and sausages to choose from. The eggs were a sort of powdered variety - a bit sloppy.

All in all an OK stay.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kevin E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David O, Manager at Holiday Inn Express, Ramsgate - Minster, responded to this review, 18 November 2013
Dear Kevin Thank you for your kind review. I am glad we were of service. We look forward to seeing you again.
David Otteson Gen Mgr
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bromley, United Kingdom
Level 3 Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 6 November 2013

The holiday Inn was clean and modern, rooms well designed and really quiet at night, everything worked, the site was easy to get to and park at, the staff were helpful. Lifts served all the floors so access was easy (I had a disabled person in my party). The only down side was the breakfast was a bit basic - ie no fried eggs or bacon, only sausages, scrambled eggs and baked beans, along with some nice mini croissants/danish pastries and a selection of cold breakfast food (fresh fruit was an old orange or apple). I wasn't that bothered by the breakfast as a coffee, sausage and beans are all I'd want, but the other people in my party were not as content with it, but we all agreed that we had the best night's sleep in ages there and everything else was great.

Room Tip: We were on the second floor and the rooms were nice and quiet, but its all double glazed so sound pr...
See more room tips
  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RosieTG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David O, Manager at Holiday Inn Express, Ramsgate - Minster, responded to this review, 7 November 2013
Dear Rose
Thank you for your kind review. I am pleased to hear you slept well.
We spend a great deal of time discussing bed quality and degrees of softness. It would seem we have on this occasion got it right.
Please say hello the next time you are in the hotel.
best wishes
David Otteson GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express, Ramsgate - Minster

Property: Holiday Inn Express, Ramsgate - Minster
Address: Tothill Street, Minster, Ramsgate CT12 4AY, England
Phone Number:
Region: United Kingdom > England > Kent > Isle of Thanet > Ramsgate > Minster
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Minster
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express, Ramsgate - Minster 3*
Number of rooms: 105
Official Description (provided by the hotel):
East Kent's Award winning Hotel. Serving Thanet with 105 contemporary en-suite bedrooms, 3 conference suites and Bar and Restaurant. Located on the site of the Prospect Inn featured in many WWII films. The Place to "Meet, Eat and Sleep" in 2011. ... more   less 
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Also Known As:
Holiday Inn Express, Ramsgate - Minster Hotel Ramsgate
Holiday Inn Ramsgate
Ramsgate Holiday Inn Express
Holiday Inn Express, Ramsgate - Minster Kent

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