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4 - 9 of 681 reviews
Reviewed 11 July 2023 via mobile

Lovely hotel located in a nice area. clean rooms and spacious areas to chill. Great breakfast buffet every morning - sausages, egg, beans and bacon with a couple sweet treats and coffee machine. Staff were incredibly friendly and helpful with everything. Would definitely recommend.

Date of stay: July 2023
Trip type: Travelled with family
Thank Miran T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David Otteson, Owner at Holiday Inn Express Ramsgate - Minster, an IHG Hotel, responded to this reviewResponded 12 July 2023

Dear Miran T
Thank you for your lovely feedback. We all look forward to welcoming you back.
Best wishes
David Otteson

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Reviewed 11 July 2023 via mobile

Really nice hotel located in a nice area. The breakfast was great with a good selection of food and drinks. The two women at the reception desk were so friendly and extremely helpful. Really enjoyed the stay here and would definitely come back again!

Date of stay: July 2023
Trip type: Travelled with family
Thank simrant490
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David Otteson, Owner at Holiday Inn Express Ramsgate - Minster, an IHG Hotel, responded to this reviewResponded 12 July 2023

Dear Simrant490
It was a pleasure to have you stay.
Best wishes
David Otteson

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Reviewed 25 June 2023

Excellent in every way. New looking, good air con. Excellent dinner and breakfast. For dinner I had Chicken Tikka masala and my partner fish and chips. Both very good Very good service from Ian and Ollie

Room tip: some rooms are set up for single people. If you are a couple make that clear on booking
Date of stay: June 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank chartseven
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David Otteson, Owner at Holiday Inn Express Ramsgate - Minster, an IHG Hotel, responded to this reviewResponded 12 July 2023

Dear Chartseven
Thank you for your kind feedback.
Best wishes
David Otteson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 February 2023

Stayed here for work numerous times and never complained even when the cleaning standards were rather poor. Today the cleaner kept knocking on the door and woke me up 3 times, 4th time (that I know of) I was in the shower and they were hammering the door down, I came out of the shower as I heard it but no one was by the door so I called reception and was rudely told by Maria to put the DND sign on if I don’t want them knocking on the door! My booking is for three nights, I checked in late last night so it’s not as though they have not seen me for days and there was a welfare concern, they simply didn’t bother checking the system and I were very surprised that I’ve locked the door from inside! Yes, I absolutely did because people were given key to the room I’m in where receptionist has made a mistake! Please send Maria in a customer service course, she clearly isn’t even familiar with the term customer!!!!! DISGUSTING! I will be contacting your head office! Some of us travel for work rather long distances and work long hours, have more respect for your customers!

Date of stay: February 2023
Trip type: Travelled on business
Thank 142agn_s
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David Otteson, Owner at Holiday Inn Express Ramsgate - Minster, an IHG Hotel, responded to this reviewResponded 16 February 2023

Dear Unhappy business customer
Thank you for your feedback. As you say you are well known and liked at the hotel and the last thing any one wanted to do was to cause you any discomfort.
I am very sorry for the overly zealous cleaner who knocked on your door. I would also mention how upset the duty manager is at the thought she caused you discomfort.
my most sincere thanks for bringing it to my attention.
Best wishes
David GM

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Reviewed 5 November 2022

A lovely well presented hotel. Lovely decor. Really comfortable room. Lovely bathroom. Excellent breakfast with all the accompaniments of a continental or/and English cooked breakfast. The staff were delightful from check in to breakfast and the lovely ladies who looked after us in the evening. We had chips the first night lovely hot and fresh. Second night we had a delicious burger. Would highly recommend this hotel.

Date of stay: October 2022
    • Sleep Quality
    • Cleanliness
    • Service
Thank candscutting
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David Otteson, Owner at Holiday Inn Express Ramsgate - Minster, an IHG Hotel, responded to this reviewResponded 16 November 2022

Dear Candscutting
Thank you for your lovely feed back
Best wishes

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