We had our wedding at Chilston Park in Spring 2013, I've waited a few months to write this review because I wanted to wait for the 2 other couples we know who booked their weddings at the hotel to get married to see what their overall experience was like.
The staff from the moment we arrived for our wedding were exceptional, absolutely brilliant. Nothing was too much to ask. The lady who set the reception room up (I'm sorry I can't recall her name Becky or Vicky I think) was particularly lovely and on hand at every moment to help both myself and my husband. Guy the porter was also really helpful. The hotel itself is beautiful and the food was great, many of our guests commented on it. Our wedding day was a dream. Simply perfect.
Sadly the run up to the wedding was difficult and the aftermath absolutely appalling. Without this the hotel would be receiving 5 stars from us. We and the other couples we know who have booked Chilston found it very difficult making contact with the hotel, unreturned phone calls and e-mails being the main problem. Understandably they are very busy with weddings but this was frustrating particularly when you are eager for everything to work out well.
A week or so before the wedding we paid our final installment and received a contract confirming we had £0 outstanding it was surprising therefore to receive a bill for 2 rooms on the morning of checking out. Despite attempts to contact the hotel about this in the weeks following our wedding we (surprise surprise) had no return call. In fact the first correspondence we received was a solicitors letter via their head office threatening court action. We were shocked and devastated. We did not owe money for the 2 rooms and proved this with receipts and the contract showing a £0 balance.
To this day we have not received an apology. The hotel wrote to us and simply informed us they had "written the amount off" - I must emphasise that we did not owe any money!!
Overall I would say Chilston Park hotel as a wedding venue is beautiful however if you want a stress free time before and after your wedding then it certainly isn't for the faint hearted.
- Official Description (provided by the hotel):
- The Grade 1 listed Chilston Park offers one of the most exclusive hotels in Kent. Set back from tree-lined lanes, the manor house at Chilston Park Hotel in Kent is set in 22 acres of parkland and features a two AA rosette restaurant. One of the most best loved hotels in Kent, over the years Chilston Park has been a home to eminent politicians, writers, Lords and Viscounts. Today it is a classic British country house hotel with plenty of style and charm and one of the most perfect wedding or leisure destinations in Kent. But perhaps the most remarkable aspect of this 4 AA red star hotels in Kent are the antiques and history that surround it. The hotel has many interesting artefacts that date as far back as the 17th century manor house. ... more less
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- Also Known As:
- Chilston Park Maidstone
- Hotel Chilston Park
- Chilston Park Hotel Lenham, Kent