Just over two years ago we visited this hotel and were very unimpressed. We complained about our evening meal and when the Manager came to discuss this with us he was completely disinterested, so we left, never to return.
Having been compelled to cancel our holiday this week we decided to give Chilston Park a second go as it's conveniently local.
We were booked in for a gourmet evening with wine paring so we decided to grab a sandwich at lunchtime. We sat in the lounge area where they were serving afternoon teas. The barman came over with the menu and said that he would be straight back, after 30 minutes we asked another barman if he would take our order as the first guy never returned. The second guy never reappeared. The first guy finally came back and took our order, we also asked for some peanuts and the timings for the gourmet evening. He said that he would find out and let us know. He never returned with the information or the nuts!
By the time we were eating our sandwiches ALL the tables were dirty, crockery everywhere and no-one to be seen.
Outside there were beer glasses in the flower beds.
At reception we overheard someone booking in to attend the gourmet evening and being made aware of the timings etc.
We couldn't wait to leave next morning but breakfast was served late, although the staff pleasant enough, it was so slow.
Maybe we should have learnt our lesson and definitely improvements to the service should be made.
- Official Description (provided by the hotel):
- The Grade 1 listed Chilston Park offers one of the most exclusive hotels in Kent. Set back from tree-lined lanes, the manor house at Chilston Park Hotel in Kent is set in 22 acres of parkland and features a two AA rosette restaurant. One of the most best loved hotels in Kent, over the years Chilston Park has been a home to eminent politicians, writers, Lords and Viscounts. Today it is a classic British country house hotel with plenty of style and charm and one of the most perfect wedding or leisure destinations in Kent. But perhaps the most remarkable aspect of this 4 AA red star hotels in Kent are the antiques and history that surround it. The hotel has many interesting artefacts that date as far back as the 17th century manor house. ... more less
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- Also Known As:
- Chilston Park Maidstone
- Hotel Chilston Park
- Chilston Park Hotel Lenham, Kent