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“Overnight stay for birthday” 4 of 5 bubbles
Review of Chilston Park Hotel

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Chilston Park Hotel
Ranked #1 of 3 Hotels in Lenham
Certificate of Excellence
Kent UK
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Overnight stay for birthday”
4 of 5 bubbles Reviewed 26 August 2014

We stayed at Chilston for my husband's birthday, having visited Buxted Park and enjoyed it so much. The hotel is lovely and we were welcomed warmly by the reception staff. Our room was quite acceptable but a little dark and drab despite two windows, the bed was very comfortable but minus any sort of headboard (pillows up against the wall) which was quite surprising for a hotel of this standard. Everything was spotlessly clean and well maintained however.

The highlight of our stay was our meal, the food was excellent, every course delicious and cooked to perfection. Unfortunately our pre dinner glass of wine, canapes and petit fours did not materialise (were included in price). Breakfast in our room was ok, couple of mistakes with the order and very hard boiled eggs when soft were requested. It was a pity the quality did not match the previous night's dinner.

The motorway is very close by but it did not disturb us even though we had a room facing towards it. I slept fine but my husband was woken from 5.30am by doors banging, no idea who but continued for quite some time! These are small gripes however for a lovely hotel which we would happily return to, choosing a different room next time (we had Carousel) perhaps to the rear of the hotel. We will certainly use the restaurant again as the meal was absolutely delicious.

Room Tip: Rooms to the front do face the Motorway but we did not find it too noisy. Our room was named Carous...
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  • Stayed August 2014, travelled as a couple
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Alleigh23KentUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerCPH, General Manager at Chilston Park Hotel, responded to this review, 27 August 2014
Dear Guest
Thank you for your review. I am pleased to read that overall you enjoyed your stay and in particular the cosine served to you stood out for special mention. I am however sorry to learn that a there were a few aspects of your stay that failed to meet your expectations. I will certainly insure that we look to put these issue right and use your feedback to improve our overall guest experience. Once again thank you for taking the time to review your stay and I do hope that we have the pleasure of welcoming you back to the hotel again in the future.
Best wishes
Gareth Davies
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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900 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (234)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Redhill, United Kingdom
Level Contributor
75 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 25 August 2014

Earlier in the year we went to a Wedding at this hotel and stayed overnight, everything was absolutely first class. The staff so efficient and friendly.
After our stay we received an email asking if we would be interested in a special event, A Michael Buble tribute night. Eight of us decided to go, we had drinks and canapés, then dinner and the entertainment. We also decided to stay overnight and we all agreed it was one of the best nights we have had for ages. Everything was extremely well organised, the food excellent and although the drinks a little expensive no more so than one would expect.
The hotel has lots of character and the grounds are lovely, we stayed at this hotel many years ago when it was privately owned by the Miller family and now being part of the Handpicked group has certainly been an improvement. We were all delighted with our rooms, one in the main house and the other three in the mews..
We would certainly be interested in staying at this hotel if they had future similar events.

  • Stayed August 2014, travelled with friends
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank alfandmadeliene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerCPH, General Manager at Chilston Park Hotel, responded to this review, 27 August 2014
Dear Guest
Thank you for taking a moment to review your most recent stay with us last weekend. I am really pleased to read that you thoroughly enjoyed the tribute evening and the service and cuisine provided stood out for mention. This is wonderful feedback to receive and I thank you for your comments. I do hope that we are able to welcome you back to the hotel for a third visit in the not too distant future.
Best wishes
Gareth Davies
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Essex
Level Contributor
89 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed 25 August 2014

Stayed a few times now at Chilston Park and has always been good. The service throughout is exceptional as is their restaurant. The hotel has real natural charm in lovely surroundings. Look forward to staying again in the future.

  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Checkmate1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerCPH, General Manager at Chilston Park Hotel, responded to this review, 27 August 2014
Dear Guest
I am delighted to read that your stays with us have always met your expectations with our restaurant in particular standing out for special mention. We also look forward to you staying with us again and thank you for the review.
Best wishes
Gareth Davies
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Truro, United Kingdom
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 25 August 2014

Lovely grounds, comfortable room. A little mould in the shower.
If you want to use the bar take a fat wallet, single Beefeater gin £4.60 PLUS £2.25 for the tonic.
We had two meals and with both the order was incomplete.
Friendly staff.

Room Tip: Rooms towards the rear will be further insulated from the Eurotunnel trains/traffic
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  • Stayed August 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Rob M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerCPH, General Manager at Chilston Park Hotel, responded to this review, 27 August 2014
Dear Guest
Thank you for your review, I am of course disappointed to learn that your stay was only an average one. We do always try to exceed our guests expectations and I am sorry that on this occasion we did not achieve this goal. In regard to your comments on bar pricing; we do operate a larger spirit measure here at the hotel of 35ml and a mixer size of 200ml which is the reason behind the perceived higher price than that of other establishments that tend to operate with 25ml and 125ml measures respectively. Once this and the surroundings of the hotel are taken into account I do feel that our bar prices are in line with the quality offered and our competitors on both a national and local level. It is naturally concerning to read that your food order was incomplete and I will pass on your feedback to our Head Chef on this matter, please accept my apologies on behalf of the kitchen team for this oversight.
I do hope that I have been able to assure you of our best intentions and hope that in the future you may choose to return to the hotel.
Best wishes
Gareth Davies
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 23 August 2014

We've stayed at Chilston Park on three occasions with another couple overnight and have always had a lovely time. The quality of service and food is first class throughout and we always upgrade as we love the character of those particular rooms. The hotel has lots of character and beautiful grounds. Only drawback was as we were leaving yesterday, the person who came to our room to clean the room had a very rude attitude.

  • Stayed August 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank Toni B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerCPH, General Manager at Chilston Park Hotel, responded to this review, 27 August 2014
Dear Guest
Thank you for your lovely review, I am really pleased that your stay was an enjoyable one and you particularly enjoyed the character of the property. Apologies for the actions of the member of the housekeeping team that you encountered, this really isn’t what we wish our team members to deliver to our guests and I will follow this up with the team personally. Once again thank you for your review and I do hope that you will choose to stay with us again in the future.
Best wishes
Gareth Davies
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bournemouth, United Kingdom
1 review
5 of 5 bubbles Reviewed 22 August 2014

We took a short break to visit Leeds Castle and some National trust properties. Location of the hotel was excellent and within easy reach of both Maidstone and Ashford. Upon arrival we found staff to be helpful, friendly and professional and we immediately felt relaxed and at home. The evening meal was included in the cost of our stay and was fantastic. There was a delay in the preparation of the canopies (which was not a problem to us) and we were given more champagne and an upgrade on the dessert menu. We were impressed with such attention to detail. The dinning room/restaurant had a wonderful ambiance and every course was cooked to perfection. Breakfast was of a similar high standard and we couldn't fault the whole experience. It was obvious that only quality staff are employed at this hotel and the short break far surpassed our expectations. Thanks to all.

  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank M1500BAMark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerCPH, General Manager at Chilston Park Hotel, responded to this review, 23 August 2014
Dear Guest
Thank you for your wonderful comments relating to your recent short break with us here at Chilston Park. I am really pleased that the team looked after you so well and provided a good level of service and attention to detail throughout your stay. I do hope that you choose to stay with us again in the near future.
Best wishes
Gareth Davies
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rainham, null, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 18 August 2014

I was visiting a freinds wedding on 30th December 2013 and we were dealt with swiftly, we checked in before the bride and groom arrived, the food was fantastic but the room was poor because we could not see the head table, I must say that the cold milk from reception is very nice but the drinks from the bar were expensive, the organiser was not good at his job as some people received the wrong meals but I would stay here again, very nice atmosphere

Our room which I shared with my brother was made up as a double instead of 2 singles so we had to get that changed which was done straight away


Free wifi!

Room Tip: Rooms above reception area were quiet but some rooms have stiff locks, try to pick a room with a goo...
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  • Stayed December 2013, travelled with family
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sean W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerCPH, General Manager at Chilston Park Hotel, responded to this review, 19 August 2014
Dear Guest
Thank you for your review of your experience here at Chilston Park late last year, I am pleased that overall you enjoyed your stay and the wedding celebrations. The areas that you have highlighted as ones that we can further improve on have been noted and I thank you for your constructive comments. We will certainly use these thoughts as we continue to look to deliver perfection to all of our guests.
Best wishes
Gareth Davies
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Chilston Park Hotel

Property: Chilston Park Hotel
Address: Boughton Road | Sandway, Lenham ME17 2BE, England
Phone Number:
Region: United Kingdom > England > Kent > Lenham
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Lenham
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Chilston Park Hotel 4*
Number of rooms: 53
Official Description (provided by the hotel):
The Grade 1 listed Chilston Park offers one of the most exclusive hotels in Kent. Set back from tree-lined lanes, the manor house at Chilston Park Hotel in Kent is set in 22 acres of parkland and features a two AA rosette restaurant. One of the most best loved hotels in Kent, over the years Chilston Park has been a home to eminent politicians, writers, Lords and Viscounts. Today it is a classic British country house hotel with plenty of style and charm and one of the most perfect wedding or leisure destinations in Kent. But perhaps the most remarkable aspect of this 4 AA red star hotels in Kent are the antiques and history that surround it. The hotel has many interesting artefacts that date as far back as the 17th century manor house. ... more   less 
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Also Known As:
Chilston Park Maidstone
Hotel Chilston Park
Chilston Park Hotel Lenham, Kent

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