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Tony R
York, United Kingdom

A memory we will never forget!

5.0 of 5 bubblesReviewed 19 Jun 2023
We have just got back from travelling the entire UK and out of 15 hotels we stayed at Chilston Park was the best in every way and a lot of hotels in the UK could take a few tips.

When we arrived the weather was not great, we was met by the General Manager with an umbrella and he was happy to get wet carrying our cases (we are slightly older) so we could stay dry and he was such a charming young man. What a fantastic sign and arrival it immediately put us at ease. We then witnessed 4 members of staff welcome a mini bus of guests later that evening with a conveyor belt of umbrellas, this was very impressive to witness.

The hotel is beautiful and the grounds are impeccable. It truly is an understated hidden gem with flawless service. We are so happy we found it. We felt the staff genuinely cared for us. Matthew in the restaurant was charming and tended to our every need. Simon was just immaculate and utterly professional. Lottie and Morgan were also fantastic. It was the things we didn’t ask for that they did which were just so special.

The rooms are slightly dated and bathrooms are in need of an urgent update. The ground floor has recently had work done and it feels very luxurious. The experience as a whole was second to none despite the slightly tired rooms.

There are many things to do In the area, we visited Sissinghurst gardens, Leeds castle and Chapel down. Chilston could really benefit from having a Spa, we would have extended our stay if it had. Thank you to all the team at Chilston. We will definitely return soon.
Date of stay: May 2023
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Paul Pierce, General Manager at Chilston Park Hotel, responded to this review
Responded 2 Jul 2023
Dear Tony R,

Thank you for taking the time to review your recent stay at Chilston Park Hotel and for the comments you have made. Your feedback is very helpful in helping me to understand how well we are meeting the expectations of our guests and I was pleased to read that your stay with us was successful and we created a memory for you both. Hopefully we can create many more moving forward.

I am so happy that you mentioned so many staff by name and I can assure you this feedback has been shared with these individuals and the team as a whole.

May I thank you once again for your time and trouble to review Chilston. I do hope that we can look forward to welcoming you back to Chilston Park Hotel very soon, please do contact me directly so I can personally take care of your future reservations.
Warm regards

Paul Pierce MIH
GENERAL MANAGER
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 19 June 2023

Went for father's day 3 dads in the group asked for private room which we have had before and the service was very good if a little slow then but the service this time was not up to standard lots of staff but we had to keep asking for items that had not turned up like water etc. Some of the waiters/essess were lovely smiley,polite etc. But there was a waitress who was extremely sullen and miserable... she did not want to be there! And made it quite clear which didn't make for a nice afternoon credit where its due there was a very young man who was an absolute delight smiley and nothing was too much trouble.
Food was not bad had the roast chicken ..plenty of it and the others had the beef which they were all pleased with.
So this time the experience was a lack lustre disappointment I'm afraid .

Date of stay: June 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank Poirret
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Pierce, General Manager at Chilston Park Hotel, responded to this reviewResponded 2 July 2023

Dear Poirret,

Thank you for taking the time to complete a review on your recent visit to Chilston Park Hotel. Your feedback is greatly appreciated as it allows me to understand how we are meeting our guest's expectations and where we can make improvements. It is very disappointing that your experience was let down due to service. I can assure you this is not our normal high standards that are maintained as you will know from previos visits and our Food and Beverage Manager will be looking into this.

I do hope that we will have the pleasure of welcoming you back to Chilston Park Hotel in the not-too-distant future, please do contact me directly so I can personally take care of your future reservations.

Warm regards

Paul Pierce MIH
GENERAL MANAGER

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Reviewed 17 June 2023

Had a wonderful afternoon tea. They even do a fantastic selection of gluten free if needed. We then had an excellent evening meal and stayed overnight in an exquisite period suite. Even breakfast didn’t let them down. Highly recommended for a fantastic weekend away.

Date of stay: June 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank loripoulton
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Pierce, General Manager at Chilston Park Hotel, responded to this reviewResponded 2 July 2023

Dear Loripoulton,

Thank you for taking the time to complete a Trip Advisor review following your recent weekend away. Your feedback is much appreciated as it allows me to understand how well we are meeting our guest's expectations.

I do hope that we will have the pleasure of welcoming you back to Chilston Park Hotel in the very near future, please do contact me directly so I can personally take care of your future reservations.

Warm regards

Paul Pierce, MIH
GENERAL MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2023

Came here for a wedding beautiful venue. As the evening went the toilets were neglected. Where is the hourly check? They were aware of a wedding with 100+ guests. Service needs improvement in the bar as 3 people is not sufficient. Value for money? No if you are a big party. Staff working hard. 21:50pm Manager has gone home. Not good enough. Big event needs to be available. Not coming back!!

M

Room tip: Don’t stay here as a big group
Date of stay: June 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank paulmY3584QD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Pierce, General Manager at Chilston Park Hotel, responded to this reviewResponded 2 July 2023

Dear paulmY3584QD,

Thank you for taking the time to leave a review of your recent visit to Chilston Park Hotel. Chilston is a very beautiful venue and we hold many weddings.

I was shocked to read your review as this is feedback that is very rare to receive. We are so often commended for our service and very high standards and I am sorry that on this occasion you believe we fell short. We have a Duty Manager team that works 24/7 so I am sorry if the wrong information was taken from the conversation that was had with our receptionist.

I know my Duty Manager Rachel spoke with you on check out and I do hope we get the opportunity to welcome you back in the future.

Many Thanks
Paul Pierce MIH
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2023 via mobile

What an outstanding place, beautiful setting, amazing architecture, lovely food, made super outstanding by a team of brilliant people who can’t do enough to make your time memorable.

People make the biggest difference and they sure do here. Thank you for another lovely visit.

Best woofs, Poppy Labrador aged 14.

Ps - did i mention it’s super dog friendly!

Date of stay: May 2023
Trip type: Travelled solo
Thank NickGBuckle
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Pierce, General Manager at Chilston Park Hotel, responded to this reviewResponded 2 July 2023

Dear Mr Buckle,

Thank you very much for taking your time to share your feedback with us. I am delighted that your stay was worthy of perfect scores in all aspects and I have shared these very positive ratings with all of the team here.

May I thank you and Poppy once again for your visit to Chilston. I know we are quite a journey for you however I am sure there is still so much of Kent to see. I can assure you the team and I look forward to welcoming you back very soon. Please do contact me directly so I can personally take care of your future reservations.

Warm regards

Paul Pierce
GENERAL MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2023 via mobile

Wow… had fabulous stay but really it was all about our Wedding reception. Could hardly have been better from planning through to the overnight stay at the end. A great team, great service and brilliant location in the Heart of Kent. We were so wonderfully looked after by Molly before the day and then Lewis on the day and they made our special day easy relaxing and just perfect.

Room tip: If in doubt just go see and you’ll end up booking it
Date of stay: April 2023
Trip type: Travelled as a couple
Thank svwhat
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Pierce, General Manager at Chilston Park Hotel, responded to this reviewResponded 13 May 2023

Dear svwhat,

Thank you for your lovely feedback.

The team thoroughly enjoyed looking after you and your guests on the day. I hope that Chilston Park will continue to be a place where you create many memories in the years to come.

We look forward to welcoming you back.
All the very best and congratulations once more.

Paul Pierce,
General Manager
Chilston Park Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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